COPC Inc. advises leading brands throughout the world to deliver strategy, program development, and implementation services to improve operations that support the customer experience. COPC Inc. helps companies increase sales, improve customer satisfaction, and build brand loyalty by addressing root causes of customer issues and better managing complex customer journeys. COPC Inc. specializes in customer experience operations, call centers, quality, vendor management, procurement and strategic sourcing.

Global CX consulting with a clear focus on the service journey!

Ruffalo Noel Levitz is the leading provider of technology-enabled services, software, and consulting for higher education enrollment management and fundraising. More than 1,800 colleges, universities, and nonprofit organizations rely on the company's solutions to help achieve their mission. Harnessing the power of advanced research, analytics, and multichannel marketing combined with a deep understanding of higher education and nonprofit environments, Ruffalo Noel Levitz helps clients smartly identify, efficiently reach, and meaningfully connect with their key constituents at pivotal moments -- from admission and financial aid to student retention, alumni engagement, and fundraising. The result is more of the right individuals engaged with the right organizations -- and a sound financial foundation -- to pursue great outcomes together. To learn more, visit www.RuffaloNL.com.

Provide strategic direction and executive leadership to a global direct marketing, CRM services, fulfillment, and customer experience optimization business with 4,000 employees. Formulate and execute the global strategy for service delivery, account growth, and expansion. Responsibility for P&L management and budgeting activities.

Directed all operational matters for an $80 million Austin-based direct marketing, CRM services, software development, contact center, and fulfillment operations business with 1,200 employees and 3 locations. Spearheaded the delivery of marketing programs, SaaS marketing tools, customer support and loyalty services, lead management and partner/channel sales programs. Created a fully integrated marketing solutions including creative, printing, postage, handling, and personalization.

Manage software and network engineers to create and deliver SaaS tools including marketing automation, fulfillment, event management, lead management and operational systems for contact center, warehousing, distribution, analytics and reporting.