Tools: Microsoft Power BI & Excel, Tableau, RStudio | Languages: SQL, R, Power Query

Business Model Development | Business Planning | Investment Research & Analysis | Business Intelligence | ROI & SROI

-Develops and (re)defines business plans for GCT’s B2B operation;-Motivates, monitors and mentors Business Development Team, ensuring sales performance goals are accomplished and making recommendations for available training necessary to enable team members to exceed performance benchmarks and become subject matter experts in GCT’s core business lines;-Drives growth in staffing business by capturing new customers and managing existing customer accounts;-Works alongside Sr. Director, Commercial Services to develop annual business development and marketing plans for (1) custodial services, (2) maintenance services, (3) contract packaging and assembly, and (4) mail solutions;-Prepares annual budgets for Business Development Team and Goodwill Staffing Group;-Oversees CRM (SalesForce) in conjunction with Business Solutions Data Specialist, consistently monitoring team performance and adherence to SOPs.

Business Planning | Stakeholder Engagement | Project Management | Strategy Development•Generates job opportunities for central Texans with barriers to employment by aligning GCT’s core competencies with new market-based solutions and through new customer acquisition;•Directs launch of Commercial Maintenance Services business line, including talent recruitment and development, production planning, grant administration and reporting, and business development;•Composes business plans for new, sustainable B2B revenue-generating operations; •Contributes strategic value by analyzing market trends and composing annual strategy document for Business Solutions division (Business Solutions 2016: Focusing Our Efforts with Data-Driven Decision Making).

•Directed Business Development and Corporate Social Responsibility (CSR) initiatives;•Engaged (identifies, attracts, cultivates, solicits and stewards) corporations, employers, individuals, foundations, governmental organizations and nonprofits for the purposes of Goodwill's mission advancement and business growth;•Pursued mutually beneficial relationships with companies, striving to leverage businesses’ CSR interests and discover opportunities for Goodwill and corporate partners to create shared value—for clients, Goodwill, and corporate partners;•Guided internal rollout of Goodwill’s newly created (Oct. 2015) Office of Community Engagement;•Graduated from Goodwill Industries International’s Senior Leader Program (2015), completing both leadership training and research, specifically, to address CSR.

•Identified businesses, institutions and individuals (“catalyst partners”) who can assist Goodwill in its mission to address generational poverty and to elevate citizens of central Indiana to economic self-sufficiency;•Developed workforce solutions for Goodwill’s business and education partners;•Introduced mission and business operations to small (10) and large (300) audiences;•Created “Community Leaders Tour” series, engaging 992 guests over 102 tours since February 2013;•Worked alongside Goodwill's executive team members and staff to consummate a relationship with prospective business partners and integrate the business partner’s operation into Goodwill's operation;•Worked with a small team and a dozen internal partners to launch Goodwill TalentSource (2013), a job placement initiative to provide both customized workforce solutions for Employer Partners and career paths to Goodwill's clients;•Created a set of Business Development tools for Goodwill Commercial Services (2014) (goodwillbusiness.org);•Facilitated innovation planning efforts with internal and external stakeholders to generate new B2B business line ideas and address high-growth opportunities for revenue generation as well as job creation;•Partnered with Goodwill Industries Foundation to launch Goodwill Young Leaders Board (2014-15), an initiative aimed at identifying and engaging new volunteers.

•Devised and implemented age-specific annual marketing plans through data interpretation and assessment of constituent feedback;•Conducted one-on-one solicitations with volunteers and donors;•Served as the primary steward for a volunteer board, leading the board’s monthly conference calls and semi-annual meetings to complete five annual initiatives;•Coordinated the efforts of volunteers and staff members to complete a one-day giving challenge, which yielded 570 gifts and raised upwards of $52,000;•Managed multiple social media platforms, and assisted the University Administration in developing social media plans.

•Administered and planned over 100 team practices for 42 athletes, concluding the season with lifetime best performances from 95% of team members;•Oversaw two assistant coaches for the duration of the competition season;•Developed positive rapport with athletes, parents and school administrators through team fundraising and community engagement projects.

•Directed the company’s solicitation efforts to expand clientele base and enhance customer experience for individuals, small businesses, and large companies;•Created solutions to improve data receipt and processing;•Investigated judgment enforcement efforts, assisting clientele in the recovery of court-ordered damages;•Negotiated payment plans and settlements with debtors.

•Captain 2008-2009; 2009-2010•All SCAC 2007; 2008•All Academic SCAC 2007; 2008; 2009