Kyle Hicks Email & Phone Number

Round Rock, Texas, United States

Partnering with clients utilizing Wolf & Co's Industry-leading assurance, tax, risk management, business advisory, and WolfPAC Integrated Risk Management services.

United States

Advising and working with businesses across the Great Lakes territory to improve their cyber security posture through advisory services, penetration testing and incident response.

Round Rock, Texas, United States

Managing Accounts for the Army, Army National Guard East and White House.• 112% Attainment while in role • Drive CSG revenue and over attain on quota every half. • Mentor new hires and interns on tools and processes. • Advocate for Marketing and Leads program with DOD team.

Round Rock, Texas, United States

Developing a customer base of businesses in Illinois and then Texas throughout multiple commercial sectors while adding and developing net new accounts.• Over 200% pure attainment in FY2019 • Focused on building relationships and being a trusted technology advisor to my customers. • Prospect to drive new business acquisition with established and new customers. • Utilize my in-depth knowledge of Dell’s technology, products and services to help customers formulate direction. • Analysis of multiple market factors to anticipate and identify customer problems/needs and recommend an appropriate solution. • Develop and implement strategic account plans that drive the attainment of critical business objectives.

Manage customer base and prospect by targeting private and public sectors, selling service and building efficiency products to new clients while upselling to existing customers.• Prospect daily for new accounts to build customer base.• Drive sales by developing current accounts to expand service and product offerings.• Manage and execute current projects and planned service agreements to meet financial goals.• Convey critical industry news to customers on a daily basis to assist them with making favorable strategic decisions for their businesses.• Partner with minority and veteran owned businesses to provide business solutions.• Procure parts and rentals for service calls, projects and quoted jobs.• Assisting with decision-making to bring on additional product lines to serve customer needs and strengthen partnerships.• Work with clients with financing projects and planned service.

Austin, Texas Area

Coordinated daily operations for Johnson Controls, Austin branch. Executed service jobs with a minimum of 30% gross margin and ended year in the top ten Service Operations Agents nationwide• Managed the daily activities of the mechanical and controls HVAC service teams.• Procured parts and rentals for service calls, projects and quoted jobs.• Analyzed data from numerous financial reports to effectively manage daily job costs.• Reviewed and invoice jobs in progress after all costs have been applied.

• Developed a direct marketing email campaign to develop new offerings for current customer base and prospective clients.• Partnered with Service Operations Agents to renew contracts with current customers.• Effectively prospected for new clients and worked with the service sales force to develop new opportunities.• Collaborated with service sales to develop and execute a marketing plan for a building engineering expo.• Updated installed base network for Johnson Controls’ Houston branch and followed up with customers to make sure asset list was current.

Greater Milwaukee Area

Supported business growth and customer satisfaction in Johnson Controls call center. Coordinated operations, account retention and growth management process by collaborating with mechanics, territory manager, partners, and customers.• Managed incoming calls from national and local customers for service of their accounts.• Administered to the needs and requirements of high revenue commercial accounts through extensive follow-up procedures.• Dispatched and managed mechanics in the Fort Worth and Dallas Texas area.• Exceeded revenue goals monthly and contributed to the south/southeast region being the top financial team four out of five months.• Reconciled expenses, credits and time to close out jobs and send to billing.• Worked with Verizon account team to drive the invoicing and billing of jobs.• Audited Bank of America invoices to correct discrepancies in billing.