• Upstream Rehabilitation is the largest pure-play provider of outpatient Physical Therapy in the US. • As Office Coordinator, I oversee our daily clinical operation to provide exceptional care to patients. - Doubled our clinic’s patient volume in my first year with a 5.0-star average rating. - Help make data-driven-decisions in our daily operation using EMR systems, Power-BI, and Excel.• Creating an efficient schedule that maximizes clinic volume and ensuring maintainable schedules for clinicians.• Optimize revenue through effective communication with insurance providers and provide transparent insurance benefit information to patients.

- Collaborated with Business Systems Analysts and Project Managers on many projects to align IT and business operations, advancing CHRSTUS Health’s mission. Directly assisted over 35 projects by assigning Level of Effort tasks to teams involving 2-19 different teams, reducing the BSA workload by almost 13%.- Projects ranged from integrating artificial intelligence into hospitals to updating nurse call systems.- Managed administrative tasks such as resource forecasting, creating SharePoint subsites for document tracking, preparing project roadmaps, and assigning tasks for teams to provide level of effort estimates.- Developed strong communication and organizational skills, fostering a collaborative environment while gaining valuable experience in project management and healthcare IT.

- As a dedicated and compassionate Patient Care Technician specializing in COVID-19 testing, I played a crucial role in our healthcare team's efforts to manage and mitigate the spread of COVID-19. - I was responsible for efficiently and empathetically handling patient intake, conducting medical triage, performing COVID-19 tests, and providing essential support to 450+ patients per week in the fight against the pandemic.- With exceptional communication skills, I helped patients understand what a positive COVID test would mean and communicate with physicians to create a plan for containment and minimizing exposure to clinical staff

- A highly motivated and results-oriented Lead Generator with a proven track record of successfully connecting advanced practice providers with clinical settings where they can thrive.- Utilizing data-driven decision-making, lead generation strategies, and a deep understanding of the healthcare landscape, I have contributed to the placement practitioners across the lower 25 states of the United States.