Assisted in the ongoing development of a workflow improvement application meant to improve the efficiency of the support staff using Ruby on Rails.Migrated our customer-facing chat application and internal admin application from Rails 4.2 to Rails 5.1.Refactored a statistics query to reduce response time from ~900ms to ~150ms

Worked with a PM Intern to develop an Office Add-In to gamify the experience of learning OfficeDeveloped a declarative framework to author “trials” that had the ability to query the Office clients for information and award the user upon completionBuilt using .NET Core, React, Redux, React Router, and Typescript

Re-wrote a Coffeescript chat front-end in ES6 (compatible with IE7+, Chrome, and Firefox) to provide a more reliable, bug-free experience to our customers while ensuring the back-end could maintain 12,000+ RPMImplemented cache-busting for the previously mentioned chat front-end that is embedded across all products to allow for faster development and feedback on newly deployed codeWorked with a legacy schema to create a micro-service with Ruby on Rails and Sidekiq to remove PHI access from customers and reduce risk of PHI mishandling

Designed the schema for tracking users, organizations, teams, events, tasks, and causes.Implemented an API with Ruby on Rails for matching volunteers with organizations.

Assisted in development of a chatbot with AngularJS and ASP.NET MVC for use on support.office.com and in desktop versions of Word, PowerPoint, Excel, and OutlookAssisted in laying the foundation for future chatbots that would save >$2MM in support costs per yearDeveloped a Visual Studio Team Services integration for Slack with ASP.NET MVC to improve team productivity

Creating and editing business processes to be used in full deployment of the PA Smart Meter program. Attending workshops and meeting with key stakeholders. Facilitating approval workshops with program leadership.