- Partner with the senior research leadership team to help everyone on the Research + Insights team do impactful work, by helping to drive impact, scale, and efficiencies. - Work closely with research, design, content strategy, product management, marketing, engineering, and data science. - Develop the foundation for evolving and growing the research ops function at Zillow.

•Lead a team designing research programs for some of the world's most important and innovative companies•Set up and support over 200 research projects a year for AnswerLab's biggest accounts•Develop innovative research approaches and engagement models leading to triple-digit growth in revenueAnswerLab helps companies measure and improve their online presence by providing a unique combination of strategic and tactical insights. We develop strategic research programs that uncover key findings about our clients' digital properties through customized solutions including online user experience evaluations, in-person usability sessions, ethnographic studies, innovation games, and behavioral analysis.

•Design research programs to meet the business needs of some of the world's most important and innovative companies •Nurture relationships by providing strategic UX guidance •Oversee research projects and direct the work of cross-functional teams

•Design research programs to meet the business needs of some of the world's most important and innovative companies •Nurture relationships by providing strategic UX guidance and tactical support •Oversee research projects and direct the work of cross-functional teams

• Oversee, direct, and organize the work of the project management team of 10.• Partner with Strategy team to design research solutions for clients, including: proposal and budget creation, methodology selection, and client-facing scoping discussions to uncover needs.• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.• Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.• Design and manage training/onboarding of new PM team members.• Continually evolve project management services to ensure they align with our clients’ business needs and the needs of the research team.• Evaluate and refine best practices for project management delivery (e.g., recruitment, screeners, etc.).

Project Manager of UX research studies managing key research milestones and team members, ensuring clients have a high degree of satisfaction:- Overseeing project logistics from initiation to execution- Managing research-related technology and providing technical support as needed- Ensuring projects stay on schedule and budget by actively managing internal and external resources- Overseeing recruitment vendors, research labs, technology suppliers, and independent contractors to ensure on-time and quality deliverables- Tracking overall program details for Clients, ensuring continuity of execution across projects - Providing necessary administrative support for research studies including scheduling and setting up lab and observation rooms- Overseeing recruitment screener development and best practices, including development/maintenance of screener question database- Driving process improvements in Operations and company wide- Collaborating across project teams to provide amazing service to our Clients

Responsible for managing the life cycle of multiple research projects concurrently, including:- Development of data collection protocols, methods and training tools- Organizing and leading training for data collectors on short and long term projects- Daily supervision of remote field staff regarding all study related tasks- Timely and clear communication with client before, during and after the data collection- Data monitoring, quickly addressing issues in real time as well as troubleshooting unforeseen challenges- Data set reconciliation, cleaning, variable coding, creation of data labels in SPSS/Excel, and quality control- Basic data analysis, creation of response rates, finalizing of deliverables such as reports, datasets, etc.- Study wrap up; development of best practices moving forward, updating databases for longitudinal projects, debriefing with staff and clientAdditionally, collaborate with a small team on developing improvements to company daily operations, administrative maintenance tasks, information technology set up and troubleshooting.

Coordinate social science research projects for non-profit and government clients. Focus on topics such as transportation, traffic safety, tobacco advertising, youth behaviors, and more. Experience in:- Database creation and management- Data collection coordination including: training and managing staff, route and travel planning, scheduling, producing professional level study materials for multiple modes (telephone, intercept, observational, web)- Programming: iPad surveys, web surveys, basic Sensus programming for CATI- Data cleaning and quality assurance testing (SPSS, Excel, CATI)- Writing and editing skills including: basic reports, proofreading, formatting in Excel, Access, Word

Coordinated a variety of community programs including Job Search program, Information and Referral, VITA Tax program, ESL classes, Computer classes etc. with a focus on Latina immigrants. - Created and managed a year-long outcomes-driven work plan for the social services department of The Women's Building. - Recruited, trained, and managed teams of volunteers for community programs-Organized and participated in staff development. -Worked within the diverse community of the Mission District in a bilingual (Spanish/English) environment.

Assisted in Q2's work as technical experts for the California Citizens Redistricting Commission including:- Database management of public comments regarding redistricting process (managed data entry logistics of over 15,000 distinct public comments)- Supervised data entry team- Wrote summary reports regarding public comments as well as Commission meetings - Detailed note-taking during commission meetings.

Collected household data for U.S. Census 2010 in the West Oakland neighborhood

Full-time English teacher at professional institute (DuocUC - affiliated with the Catholic University / Pontificia Universidad Católica de Chile). Developed curriculum and taught Basic, Intermediate and Advanced level courses. Participated in professional training and development workshops.