Accomplished and proactive professional with a decade of experience and a demonstrated expertise in customer-driven management, entrepreneurial leadership, and cross-functional team management. Successfully spearheaded the launch of 6 Quick Service Restaurant locations in new markets, generating over $12.5 million in annual sales revenue. At Dutch Bros Coffee, my focus centers on nurturing high-functioning managers and resolving customer service challenges, all while overseeing a vibrant team of over 175 employees. Our collaborative efforts have significantly bolstered regional sales, with a keen eye on customer preferences shaping our strategic direction.With a Bachelor's degree in Business Administration and Management from Sonoma State University, my educational foundation complements my practical experience. The goal has always been clear: to establish and implement policies that not only drive performance but also reflect our core values of hospitality and customer satisfaction.