Kyle Laflamme, Citp-Fibp Email & Phone Number

Montreal, Qc, Ca

Montreal, Qc, Ca

Montreal, Quebec, Canada

I am responsible for all CRG matters for UPS Capital across all of Canada and Mexico, which includes creating/growing our CRG teams in various regions, training, and overseeing our operations as we continue to expand our services and support our customers.

Montreal, Quebec, Canada

I was responsible for retaining and growing UPS Capital's client portfolio by leveraging resources to identify customers' business needs and to proactively work with customers to review UPS Capital's products and services to ensure that their needs are being met and that their supply chains are being protected - domestically and abroad. My roles included assisting clients with making claims, following up with clients to cultivate and grow our portfolio by identifying additional potential growth opportunities, and designing and maintaining internal databases to ensure that our clients always receive prompt service and accurate results.Beyond working directly with our customer base, I also was regularly compiling, monitoring, and reporting on financial data (revenue, claims, profit) as well as marketing data (industries, market segments, seasonality) to analyze trends and forecast results within our portfolio. These reports provided us with the information needed to make educated decisions that resulted in us growing our portfolio, penetrating the market, and thus delivering more value to our customers. I single-handedly built the system that we use to monitor all revenue and claims-related data in Canada, and I also developed and implemented the NPS (net promotor score) system that UPS Capital uses in Canada so that we always have a pulse on how our portfolio is faring beyond simply the numbers. All of this data is collected on a weekly basis and distilled down to actionable information that has since had a direct result on our bottom line - both our customer relations group and our sales team have exceeded their targets every year since these systems were implemented.

Pointe-Claire, Quebec, Canada

In terms of logistics, I coordinated with American and Canadian clients to ensure that shipments were received in a timely manner, and I also worked closely with our shipping partners to resolve shipping/customs issues across North America as they arose. Much of my logistics work was centered around rewriting and improving our NAFTA documents to ensure that we could serve the American market as readily as we could the Canadian market as we continued to grow and expand our operations. I also regularly assisted with international trade matters with our European clients as well (ranging from customs issues, exporting to/importing from the E.U., arranging and negotiating incoterms, commercial invoice matters, coordinating and redirecting shipments, etc.).In terms of customer service, I communicated with clients across the world directly to accept and process their orders. I also designed, implemented, and maintained internal communication systems for our customer service department to ensure that information traveled smoothly and accurately between CS reps and offices, which further ensured that the clients' orders were completed on time and to their exact specifications. In addition to the day-to-day CS activities, I also regularly assisted on projects such as RFPs for companies with American offices to grow our portfolio, as well as writing programs intended to assist these larger satellite offices with placing orders quickly.

Montreal, Quebec, Canada

Upon assuming this role, I was able to further improve upon our current systems as well as develop new systems to help increase efficiency and improve our data management which further positively impacted our bottom line. I oversaw payroll, accounts receivable, accounts payable, logistics, and assisted with business development from a corporate and sales standpoint by creating sales approaches and functioning as the primary liaison between our partner companies.

Montreal, Quebec, Canada

At this point I was in charge of data management and assisting the director of operations in her day-to-day activities which ranged from customer service to tech support to conflict resolution, while still overseeing the production of the lead generation department. In this position, I helped to design and establish the internal policies and procedures to would allow our company to grow our employee base as well as our bottom line.

Montreal, Quebec, Canada

I joined Wholesale Payments Direct while the company was in its infancy and helped it grow to the company that it is today; a thriving merchant acquiring bank that works one-on-one with business owners across Canada to assist them with their payment processing needs.I began by managing and training a small team of lead generators to provide our sales representatives with opportunities to follow up with. I helped to define and establish the fundamental principles that that lead generation department was guided by which is one of the key elements that set us apart from our competition.

Montreal, Quebec, Canada

I was responsible for growing our American portfolio by acquiring and assisting clients in the United States in a fast paced environment where numerous international deadlines needed to be met every day. My primary role consisted of following up with business owners, advising and assisting them with their payment processing needs, and booking appointments with them for our senior account managers to assist if necessary to ensure that our clients were satisfied and saving money with us.

Ottawa, Ontario, Canada

I was quickly promoted to quality assurance clerk because of my ability to enter data quickly, accurately, and proficiently in English, French, and in rare cases German. I was still responsible for a lot of data entry, but all of the work done by data entry clerks needed to be reviewed by a quality assurance clerk before it could be passed over to the client. I was the last set of eyes on thousands of documents that were sent back to our clients.

Ottawa, Ontario, Canada

I was responsible for coding confidential documents in French and English (and occasionally in German) as well as proofreading to ensure documents meet the company’s standard of 95% accuracy. My role as data entry clerk was to receive the batches of sensitive documents, which has been received from our clients and scanned into our database, and codify them so that they could be sent back to our clients and be quickly referenced and preserved in their digital database.

Ottawa, Ontario, Canada

Upon completing my examinations, I was a fully licensed and practicing life and health insurance agent. I was self employed during this time frame and worked closely with my prospects that I had identified as a recruit, and helped to build and develop their financial plans so that when life throws them the odd curve ball, they're well prepared. My clients ranged from students and single mothers to military personal and people who were looking to retire. Within my first three months as an advisor, I was nationally recognized and had won the Quickstart Award for exceeding sales expectations, and growing and maintaining my business in such a short period of time.

Ottawa, Ontario, Canada

I began the hiring and training process as essentially an intern; I would meet regularly with business development managers for training, learn the 'ins-and-outs' of the business, and spent a considerable amount of time prospecting and working with them to develop my business model and strategy that I would later implement upon becoming contracted. I was also responsible for studying to pass the Ontario LLQP exam (Life License Qualification Program) as well as Sun Life Financial's own exam. Once I successfully passed both those exams, I was contracted as an agent to be a financial advisor.

General Online Classes (No Degree), Project Management

Activities and Societies: Classes from Corporate Education Group that were offered via Duke

Bachelor Of Arts (Ba), Major In Philosophy, Minuere En Langue Française

Activities and Societies: Philosophy Tutor, Economics TutorI specialized in philosophy with an emphasis on critical thinking and logic.

La Langue Française

Intensively studied French after business hours over the course of the summer.

Advanced Diploma - Business Administration, Major In International Business

Activities and Societies: Writer/Editor of the Globe and 'Quin; the Interntional Business major's newsletter.Studied all aspects.

Political Science

I studied political science briefly and opted to transfer to Algonquin College to study international business administration. In 2007 I.

High School Diploma