Sales CloudMailchimp Marketing Campaigns- social media, web, presentation centersCustom Salesforce AppsSalesforce configuration Asset management Project Management Other SoftwareApsonaCazoomiZapier UnbounceTableauMandrillDemandTools

Experience defining business/functional requirementsExperience communicating with stakeholders and C- level executivesOptimised Salesforce configuration to align with current business needsFiltered and linked data from MS Dynamics CRM to SalesforceProject Manager for CRM upgrade with external vendorNational Salesforce trainer (Classic and Lightning), in person and remote Experience conducting UAT

• Conducted primary and secondary research, with quantitative and qualitative analysis• Summarized data, documented projects and presented reports to management• Worked on 3 projects, in teams of up to 7 researchers

•Organized the first consulting conference at Ryerson University (coming 2015)•Trained students on business case analysis•Contacted organizations for sponsorship

• Trained incoming staff, of up to 5 members through presentations and job shadowing• Prioritized tasks and managed appointments for 80 startup companies and internal staff• Scheduled meetings and organized events, of up to 100 guests• Analyzed business needs and implemented solutions, improving speed and accuracy for filing information by 40%