• Configured and administered AD, Print, File, SQL and Remote Desktop servers in a High-Availability environment using MS Hyper-V and Failover Cluster Manager.• Configured and installed physical servers, routers, switches and NAS/SAN devices for new and existing customers.• Experience configuring and troubleshooting Active Directory, DNS, DHCP, Group Policy and IIS.• Experience configuring and troubleshooting firewall policies, site-to-site VPN, mobile VPN and VLANs, primarily with WatchGuard firewalls and D-Link switches.• Monitored after-hours alerts on a weekly, on-call rotation, 24/7/365.• Configured self-healing on system services to increase efficiency.• Answered incoming phone calls and responded to customer emails in a professional manner, resolving simple and advanced technical support requests.• Primary on-site technician as requested by several clients due to my professionalism and proven ability to find a resolution to everything presented to me.• Mentored Tier I technicians, going the extra mile to explain how and why we fixed what we did and showing them how they can find these solutions on their own.• Updated client documentation and continued creating Knowledge Base articles as necessary to prevent unnecessary escalations to Tier II.

• Monitored server backups to ensure successful backups are being performed, fixing backup issues as necessary.• Monitored alerts during business hours to pro-actively resolve issues before they became customer-impacting.• Performed after-hours software and firmware updates for Windows Servers, Routers, Switches and NAS/SAN devices.• Performed bi-weekly, monthly and quarterly audits to ensure all systems and services are running properly.• Answered incoming phone calls and responded to customer emails in a professional manner, escalating unresolved issues to Tier II as necessary.• Went the extra mile to learn how to fix unresolved issues, including continued research and reviewing ticket notes on my own time.• Performed hardware troubleshooting and replacement on Dell, SuperMicro and HP Servers.• Implemented solutions to streamline processes related to backups and audits.• Created knowledge base article to increase performance for all technicians.