Kyle Leonard Email & Phone Number

Pittsburgh, Pa, Us

Regional Director 200 Stores Central Market10 states and 9 District Managers Provided leadership and direction for ~200stores, $100m+ in sales, and 600-800 team members in the Central US. Full four wall P & L ownership and accountability.

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Houston, Texas, Us

Regional Vice President 155 Stores NY/PA market250 million volume 12 districtsVersatile, high-energy executive who leads companies through change and challenge to operational and financial Performance improvement deep financial acumen, extensive operations experience, working with executive teams to identify, evaluate, select, and execute strategies that achieve value-building goals. Growth-focused and visionary corporate marketing and communication specialist offering extensive global experience delivering marketing and customer engagement strategies within competitive environments.Provided leadership and direction for 160 stores, $200million in sales and 600-800 team members in NY, PA, and CT. Results driven by tough decisions in the areas of expenses and marketing strategies. Initiated and executed strategic, operational and financial plans that delivered results exceeding expectations. Accountable for streamlining the focus of both store support center and store operations that improved execution in both and reduced expense levels throughout. Implemented revised focus and process of people development at all leadership levels. Reduced turnover and increased internal promotions, as well as raising team member engagement. Developed programs and organizational focus to customer-first mentality. Influenced and aligned corporate office and field organization around a common vision. Private equity interaction in support of organizational reorganization while reinvesting in customer-facing initiatives to improve customer engagement and same-store revenue growth.Distills complex business problems into tangible revenue, efficiency and margin-driven sales growth with a relentless commitment to quality, employee engagement, and customer satisfaction. In command of an ever-changing array of tools that constantly push the envelope of innovation.

Southlake, Texas, Us

Best in Class Men’s Grooming Salons with 23 corporate and 6 franchise locations. Extend the Boardroom Salon for Men's leadership position as the Authority in Men's Grooming and as the place Where Men Get Ready. The Boardroom delivers the ultimate relaxed grooming experience and guarantees that every client has an outstanding client service experience on each visit.• Complete oversight of operations for this best-in-class men’s grooming salons with 26 corporate and 8 franchise locations • Directly reported to the CEO/Founder• Responsible for new salons, merchandising, and salon-based marketing initiatives that has resulted in 10% membership growth and 20% increase in product sales.• Oversaw franchise operations, alignment, and growth plan; established and implemented franchise five-year strategic plan• Designed and implemented multiple platforms, processes, and programs to support expansion – performance file for field leadership and salons, interview guides and applicant calibration process for all levels• Increased retention by implementing talent selection process, training, and focusing on “sticky” benefits/initiatives to retain top talent• Created and implemented organizational-wide group, salon-based and video training that resulted in increased NPS, as well as increased client and associate retention• Designed and implemented client experience training program that aligned the organization on a consistent client experience and positively impacted NPS, retention, and customer reviews• Redesigned and implemented new review forms and process for all field team members; creating consistency and alignment on expectations and outcomes• Designed and initiated a process-based New Salon Opening initiative that would allow the organization to scale by opening multiple locations simultaneously• Designed position profiles for all key field leadership and operations positions (i.e. Area Manager, Facilities Manager, and Operations Manager)

Grapevine, Texas, Us

Key Executive leader with full P&L ownership of the $2.2B Pre-Owned division that accounts for 55% of all domestic profit. Oversaw all buy-back and resell pricing economics based on supply and demand, margin, and inventory management, as well as New Business Development. Direct oversight and collaboration with Marketing, Finance and Multichannel partners with full budget accountability. Ownership of $100MM wholesale business. Promoted to corporate position after 20+ years in the field. Reported to COO.• In year 1, achieved margin dollar plan for the first time in 5 years. Accounted for 45%+ of Gamestop’s margin dollars and 30% of revenue in 2015.• Exceeded margin rate plan by 130bps in 2015 through optimization of Buy/Sell/Trade model and collaborative partnerships.• Increased inventory turn rate from 3.8 to 4.5, highest in 8 years, through innovative inventory management and cross-functional partnerships.• Generated $50MM in new business and an additional $80MM in inventory acquisition through expansion of product SKUs and doubling the number of external partners. • Grew wholesale business to $100MM+ annually by doubling eBay store sales through SKU expansion and growing wholesale buyer volume and count.• Developed and implemented a talent evaluation and bench planning process for the Division that focused on competencies development and succession planning for all key roles.

Grapevine, Texas, Us

Operated 1,100-1,500 stores, accounting for 33% of total stores, contributing $1.5B-$2.5B in annual sales. Designed and implemented innovative and highly successful sales training, customer experience program and talent identification and development program. Reported to President.• Led market through an aggressive transition to build brand-differentiating customer experiences as a response to disintermediation. Increased Net Promoter Score by 8% through implementation of sales training and customer experience programs.• Created and implemented the “One Thing” talent initiative, which focused on empowerment and accountability, and delivered significantly improved financial results vs. prior years. Doubled company sales and profit growth over 5-year period and increased gross margin by 7% over 5 years.• Doubled market share in 5 years by launching an award-winning customer loyalty program, Power-Up Rewards, now with 31+MM members. • Innovatively implemented the GameStop unique value proposition of Buy/Sell/Trade through contests, role play, success celebrations and employee-designed training that resulted in the highest sales and profit growth in the organization, 2x organization growth over the same period.• Reduced turnover by 50% at all levels in first 2 years with a focus on high-caliber talent identification, acquisition, development and retention.

Grapevine, Texas, Us

General Manager responsibility for the Central Region, which included 9 District Sales Managers, 150 stores, 900 associates, and $160MM revenue. Reported to Market Vice President.• Direct involvement in EB/GameStop merger execution and organizational planning, resulting in seamless Field and Operations integration.• Maximized sales by setting goals and vision for the stores in the region. Implemented market strategies based on evaluation of the business, resulting in top 25% results for 6 consecutive years. • Recruited, developed, trained and retained a first-rate team of management personnel focused on upgrading bench strength and improving retention. Resulted in the promotion of 40+ next level leaders.• Spearheaded a new store selections process that resulted in 90% of new locations exceeding proforma vs. a company average of 60%. Achieved by objective location selection process and optimal staffing, execution and best-in-class customer experience.

New York City, Ny, Us

General Manager responsibility for the Central Region, which included 6 District Sales Managers, 120 stores, and $145MM revenue. Reported to SVP Sales and Operations.• Direct involvement in strategic planning and organizational planning. Served as senior Field representative on all strategic planning initiatives.• Achieved top regional performance in Sales, Profit and KPIs 2 years in a row by creating regional alignment on all key goals, creating simplified communication and empowering associates at all levels.• Developed a first-rate team of management personnel focusing on upgrading bench strength and improving retention, which resulted in the lowest turnover and highest next level promotions in the organization.

New York City, Ny, Us

New York City, Ny, Us

New York City, Ny, Us

New York City, Ny, Us