Customer Service Specialist
Current- Supports customer to submit and process transactions
- Assists customer with identifying and resolving processing issues and website access inquires
- Supports inbound calling, outbound calling, email, web chat and outreach to customers
- Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
- Meet Quality Assurance Requirements and other key performance metrics