• Lead a team of Network Technicians, overseeing their day-to-day activities, providing guidance, and ensuring quality workmanship.• Manage and prioritize tasks, assign resources, and monitor progress to ensure project deadlines and SLAs are met.• Conduct regular performance evaluations, provide constructive feedback, and mentor technicians to enhance their technical skills and professional growth.• Collaborate with project managers and other stakeholders to develop project plans, define objectives, and allocate resources.• Coordinate with the network engineering team to implement network infrastructure, ensuring optimal performance and scalability.• Resolve escalated technical issues, troubleshoot complex network problems, and implement effective solutions.• Maintain accurate project documentation of deployment details.• Act as a point of contact for clients, addressing their concerns, providing updates, and maintaining a high level of customer satisfaction.• Install, configure, and maintain network equipment including routers, switches, and access points.• Conduct network troubleshooting and diagnostics, identifying and resolving connectivity and performance issues.• Conduct site surveys, gather requirements, and provide recommendations for network improvements.• Collaborate with cross-functional teams to support network installations, upgrades, and relocations.

• Configured and managed network cameras and access control using Genetec Security Center software.• Collaborated with IT teams to integrate network security systems with existing network infrastructure.• Monitored and analyzed network camera feeds and access control logs for suspicious activities or breaches.• Conducted regular system audits to ensure compliance with security policies and industry best practices.• Created and maintained documentation related to network camera and access control configurations and procedures.• Provided technical support and assistance to users regarding network camera and access control systems.

* Provide 2nd tier support for Network solutions including Wireless, VOIP, VPN, MPLS, VSAT, and various databases and applications.* Utilize proprietary Linux and SNMP tools for daily monitoring, problem management, and change management.* Troubleshoot directly at the command line interface (CLI) of WAN/LAN technologies including Routers, Switches, WLCs, and APs.* Daily interaction with clients, field technicians, vendors, and service providers to ensure timely correction of network and circuit issues.* Employ packet capture/sniffing technologies (ie, Wireshark) to review network traffic flows and identify connectivity and performance problems.* Assist in implementing new network technologies and equipment by working with a team of network engineers.

* Provided RMS support with installing, troubleshooting, and maintaining Unified Communications networks for 40+ major corporations internationally.* Responsible for technologies that directly support Cisco TelePresence including Cisco CUCM 7.x-10.x, TMS, VCS, CTM, Tandberg MX, EX, SX series and CTS endpoints, as well as WAN/LAN infrastructure devices including management routers and switches with an emphasis on QoS, VLANs, and call flow.* Troubleshoot directly at the CLI of switches, routers, and various network and telecommunications equipment.* Reviewed network traffic flows and interface statistics to identify connectivity and performance problems.* Utilized Remedy to create, process, and track incidents, change requests, and maintenance windows.

* Provided technical assistance to the US Military in delivering secure and non-secure communications systems.* Troubleshoot and resolved general network connectivity issues on NIPR, SIPR, and CENTRIXS enclaves.* Configured mailboxes in Exchange Server and managed personal folders in all versions of Microsoft Outlook.* Created IP address reservations for network printers and digital senders on DHCP server.* Assisted in the install, configuration, and management of network routers and switches.* Assisted in the setup and configuration of VLANs, ACLs, OSPF, STP, 802.1x, etc…* Utilized Cisco Unified CM (CUCM) for VoIP device configuration and management.* Utilized Remedy to create, process, and track Help Desk tickets.

* Responsible for the consolidated property accounting activities and interface with the Property Book Office (PBO) and the Government Administrator for managing all GFE and Installation property valued at over $66.5M.* Issued and transferred equipment to all coalition teams rotating throughout the RASM-W region: United States, Honduras, and Afghanistan.* Received, maintained, and issued kits and consumables for modifications on military helicopters via Microsoft Office Suite, ULLS-A(E), and other internet based programs.* Performed daily incremental backups of system files to external drives.* Performed aircraft specific firmware updates to the IVHMS flight data recorder (Black Box).

* Operated a group of computers, in accordance with operating instructions, to process data.* Compiled data from multiple software programs including Microsoft Access/PowerPoint, DOS version DataTrack, and ReportSmith to develop and produce weekly reports.* Performed daily incremental backups of system files to external drives.* Assisted in system operations by setting up, operating, and maintaining computer peripherals.* Participated in the implementation and testing of hardware and software.

* Responsible for the ordering, receipt, inventory, records keeping, storage, and issuance of an excess of $5 million of Class IX items via ULLS-A(E).* Maintained 2500+ lines of aviation repair parts for a fleet of UH-60, AH-64, OH-58, and CH-47 aircraft.* Responsible for warehouse layout and planning, the establishment of a uniform document filing and records system and for the preparation of required documents and reports to support contract and mission essential programs.