- Lead the development and implementation of new systems and technologies- Evaluate and select hardware and software solutions to meet the needs of the company- Manage relationships with vendors and service providers- Conduct regular cost analysis to ensure cost-effectiveness of IT solutions- Lead the development and implementation of IT policies and procedures- Manage disaster recovery and business continuity plans- Ensure compliance with industry regulations and standards- Develop and manage the IT budget- Stay up-to-date with the latest trends and advancements in technology to ensure the company remains competitive- Collaborate with other departments to identify and address IT needs and issues- Develop and implement an IT strategy aligned with the company's overall business goals.

• Avalara product implementation record of over 70 establishments statewide• Serve as an SME (Subject Matter Expert) for AvaTax, CertCapture, and Avalara Returns • Manage and coordinate roughly 250 or more projects at any given time• Troubleshoot and implement AvaTax integrations in QuickBooks Online, Fishbowl, Sage Intacct, QuickBooks Desktop, WooCommerce, Shopify, Zoho, SaaSOptics and more • Oversee the on-boarding of Clients in various industries. This process includes: - Ongoing Review and adjustments of the client’s project plan to determine resources (Internal and external) needed, customer interactions, timelines, deadlines, due dates, risk factors, and major milestones - Retrieving requirements and understanding client expectations to provide tailored solutions with industry best practices in mind - Conduct training/demos for clients to have a better understanding of the process and the day to day use of our system once it has gone live - Work with Avalara’s global cross-functional team to manage and facilitate the go-live of Avalara products and integrations of the client’s ERP system

• Support and manage the implementation of Hillrom Vision Care products• Drive sales of RV100 and RV700 with the use of virtual demos and training

• Subject Matter Expert for solo implementation of Voalte solutions and product offerings• Utilize product knowledge to recommend the most relevant features and functionalities for clients’ specific needs• Lead successful implementations in Lead I.C. role; 85% travel• Manage four primary onsite visits for lead accounts: Production Readiness, Education and Go Live• Conduct onsite and remote training on various Voalte product offerings to support new installations and expansions• Lead go-live staging and preparation; equipment setup, inventory check, onsite testing and performance evaluations• Provide project deliverables, assess deployments post-live and develop strong, long-lasting end-user relationships• Assist with the development of best practices and drafting standard operating procedure documentation

• Engage in an interactive discovery process to understand each client’s unique requirements and business objectives and provide custom technology solutions that are efficient and cost-effective• Understand and adhere to established project management policies and procedures such as meeting project budgets and scope, project status reports and project documentation• Manage projects from initiation to completion with ongoing progress reports according to project charters • Maintain composure and customer service focus when troubleshooting and problem-solving technical issues• Design, test, install and monitor systems such as electronic management systems, PBX systems, visitor management systems, email hosting systems and work flow management systems • Synthesize complex technologies into simple steps for training new and existing users

• Implemented hospitality operations management systems and trained users in over 80 establishments worldwide • Actively sought and participated in learning activities to enhance knowledge of the technologies, software packages and the hospitality industry• Collected and compiled data locally or remotely using Microsoft Excel and Microsoft Access• Completed device testing of other software systems that interfaced with the Amadeus systems • Recognized potential solutions based on operational analysis and tailored implementation and training for each client within project scope • Facilitated training presentations for users at all levels of the organizations • Assessed each site’s needs and general feedback from the users to customize final training documentation • Assisted team members in the Support and Project departments with the use of tools such as Salesforce as needed

• Sourced and generated leads using creative and cost-effective • Build market position by locating, developing, defining, negotiating, and Closing business relationships.• Develop maintain relationships that may lead to successful business• Coordinate and facilitate effective communication• Market Candidates currently on staff• Schedule and Coordinate client/vendor interviews

• Transport guests, students, and staff safely; from one location to another• Greet and welcome all patrons enthusiastically• Ensure all route schedules are followed promptly and as assigned • Assist customers in a professional, polite, and prompt manner• Provide information and directions as needed• Maintain and clean the company vehicle• Adhere to regulations and rules provided by the department and the school

• Provided remote technical help desk support to diagnose, troubleshoot and resolve users’ systems issues • Reported defects and made recommendations regarding improvements, alterations and repairs• Followed up with users to ensure issues were resolved satisfactorily