Will update at the conclusion of the role.

Recognition• Improved Bellstand's Associate Engagement Score (AES) from 50% to 93% in 2023• Scored 91% on Housekeeping Brand Standard Audit (BSA)• Awarded a Golden Key from one of our largest revenue generating groups (+$1.2 million) for “having the most significant impact on the overall success of the group’s arrival/departure experience”• Served guests/emergency personnel through Hurricane Ian (emergency response team) and helped reopen the hotel• Rated a “Superior Performer” on 2022 LPA ReviewRooms• Led (60+) Bellmen, AYS, Shuttle Driver, and Front Desk associates at an 809 room luxury resort regularly operating at full occupancy• Used ATLAS, FSPMS, and GXP software daily for room operations, manager checklists, and associate/group scheduling/payouts• Condensed group arrival/departure manifests into summative excel reports to quickly prepare F/O team• Balanced report generation, interdepartmental communications, F/O functions, room drops/porterage, and service recoveryBellmen• Orchestrated room drops/porterage weekly: met w/ group lead, coordinated w/ Events, and led Bellmen in all aspects of operations• Combated volatile room drop performance w/ room drop checklist to ensure communication/standardization/organization of room drop info between Events and F/OHousekeeping• Ensured the preparedness of 809 rooms by managing daily operations of 115 Housekeeping/Laundry associates• Used REX, HotSOS, and Innspector daily for Housekeeper room allocation, live status updates/monitoring, and room inspections • Reported DND’s/Departures, prioritized VIP inspections and waits, cleaned/inspected VC rooms, walked the floors, and collaborated w/ Laundry/Housemen when materials were neededAYS• Worked within AYS to identify operational issues and develop relationships w/ the team before leading• Created AYS improvement initiative summarizing operational, communicative, and workspace issues. Met w/ F/O leadership team and developed/executed an action plan

Competed domestically on Apple's roster as a sponsored professional player for Super Smash Bros. Ultimate. • Competed alongside some of Smash Ultimate's top 50 ranked players in the world on Apple’s main roster• Generated content with teammates on Apple’s Twitter Account, hosting 15,000+ followers• Represented Apple at world-class major tournaments: Riptide (2021), Smash World Tour Last Chance Qualifier (2021)• Defeated internationally ranked players under the organization• Assisted in recruitment efforts by being a perpetual brand ambassador, leveraging community connections, and supporting brand content engagement

HADM 4190/6190 - Key Drivers for Making Innovation Happen Primary technical, organizational, and operational support for International Speaker and Global Growth Strategist, Jill Hellman and a class of over 70 undergraduate and graduate students across 20+ degree programs at Cornell University.• Spearheaded aspects of the student experience by ideating content execution plans with Professor Hellman, prior to and over the course of the class• Helped take students from “Concept to Creation”, supporting a series of innovation presentations, activities, workshops, and projects over the course of 6, 8-hour class sessions across 3 weekends• Connected over 50 global business executives with students via zoom, and helped orchestrate and administer workshops between small groups of students and executives• Assisted all activities conducted over the program, generated a grading plan and scale with Professor Hellman, tracked student engagement over the course of each class session, and compiled engagement with deliverable scores to generate final grades

HADM 3470/HADM 6470 - Consumer BehaviorSupported the class and its students throughout the semester in facets including, but not limited to: administration (meeting with students outside of class as needed, communicating with staff and students punctually, citing absences and related information, grading, etc.), attending/aiding lectures, and holding office hours.

Stationed at the Sheraton PCB rotating through management roles in: Front Office, Purchasing, Spa, Food & Beverage, Banquets/Events, Engineering, PSAV, Housekeeping, Finance, and General Manager. Contributed in daily 9:00AM manager meetings (Including the GM, heads of every department, and myself). Always looked for means of property improvement (picked cigs out of the potted plants on my own volition, offered solutions to every/any department on any given day, reported unsatisfactory performance in certain departments, conducted a "secret shopper" role for Spa, etc.)Initiatives:Quarterly Associate Appreciation Event-Over a month period, ideated, budgeted, talked to vendors for, gained approvals for, made the B.E.O for, set up, and ran our quarterly associate appreciation event. Event included: free raffle for employees, employee superlatives (subjective awards to make people feel good), axe throwing truck, food truck (free entrée and appetizer per associate), inflatable obstacle course, water balloon fight, capture the flag, board game table, ice cream/ice popsicle stand, and music.Bell-person Retraining- To solve the contention between bell-staff and management, I used my unique perspective as one who works with the management team, but can effectively empathize with bell-staff (as I was the same age as them and have worked as a bellman before). I showed bell-staff how to effectively operate the position and framed it as a means to make more money, be less bored, and get management off of their tails (their issues at the time). Management's contention with bell-staff was that they weren't present, and added little value to the property (which I agreed with having heard their instantiations). Post-retraining, our property noticed an 8 point increase in Guest Service Score.Quality Assurance-Performed a "secret shopper" role for spa, notated how a Masseuse and Pedicurist conducted their service, and reported results to Spa management.

Summer, part-time Internship at the Capital Hilton.Recognized by the General Manager and Director of Finance via "Catch Me at My Best", for diligence in inquiring about and assuming numerous extra assignments (in addition to daily work) and completing all projects in a timely, accurate manner.Among other daily tasks such as: Sorting approval checks, condensing, and conceptualizing management contracts, invoice reconciliation for PSAV (Presentation Services Audio Visual) and parking accounts, and income auditing, I was tasked with developing a daily means to outline PSAV invoices, and parking service invoices.PSAV and Parking, previous to my hire, were tallied at the end of the month, rather than daily, which made for messy/unreliable month-end projection. To combat this, I was tasked with the pragmatic development of said accounts, and developed a means to outline the reconciliations daily (on Microsoft Excel). Developed a PowerPoint presentation on the daily means to account for PSAV and parking that I constructed, and presented to Hilton's Regional team. Once I established a sheet to maintain both, our month-end projections were a much stronger representation of those accounts. With my sheet in place, at the end of my tenure, the finance team continued to account for PSAV and Parking daily.In my time with Capital Hilton, I have (at an introductory level) learned to utilize OnQ, BirchStreet, and Microsoft Excel.

Summer, full-time, Internship for Capella Shanghai Jian Ye Li (Le Comptoir de Pierre Gagnaire), one of Shanghai's predominate "Ultra-Luxury" locations. Roles included: Restaurant Supervisor, Rotational Restaurant Server, Food Expeditor, and Events/Banquets Server.Worked alongside Executive Chef Romain Chapel, Pierre Gagnaire’s protégé, overseeing a menu that focuses on quality, local ingredients and the reinterpretation of traditional French cooking. Le Comptoir’s interiors are based on a Parisian salon and inspired by the old-world glamour of Shanghai during the 1930s.As Restaurant Server/Food Expeditor (colloquially known as "The PASS"), I was the bridge between the chef and the server. Managed food tickets (orders) coming from the three food locations (PDR, Le Comptoir de Pierre Gagnaire, and La Terrace). Prioritized tickets (on the fly), to make sure the service experience was timely for all guests, and ran plates to different locations. Was responsible for the final touches on each plate (correcting aesthetic imperfections in the dish).As "PASS" Supervisor, along with all other PASS responsibilities, I memorized our 4 menus' items (one for breakfast, afternoon tea, lunch, and dinner), and kept current with them (as they were ever-changing). Despite most items being in a different language, and working alongside people who speak little English, I lead/instructed other employees in the PASS effectively.Other responsibilities included set-up and clean-up before and after breakfast, afternoon tea, lunch, and dinner. Small deviations from the rigid, and unique set up of each eating period were not tolerated.As an Events/Banquets Server, I applied property standards and conducted sound hospitality service to "Lucinda Entertainment" (Chinese movie star/agent company); among others.During my time working at Le Comptoir de Pierre Gagnaire, it earned its first Michelin Star.

Part-time Employee, from 2017-18, for the Renaissance Orlando at SeaWorld.Worked rotationally as a Bellman, Front Desk, and Valet associate, but spent most of my tenure as a Bellman.Juggled DTS (Delighted to Serve) calls that consisted of any request from soaps and towels, to cribs and wheelchairs (to be picked up from storage, and delivered by the bellman to any desired room), with guest check-ins/check-outs, and the restocking of inventory on every floor. All DTS calls must be completed within a 15-minute window, so distinct knowledge of the hotel's layout, and deliberate room routing were integral in completing all calls in a timely manner, remaining available to guests at all times, and completing a check-in/check-out as efficiently as possible. When free, stood by the entrance of the hotel to refer guests to the front desk, assist guests, or provide tickets/returns for luggage storage in the bell-closet.During my time at the property, I inquired constantly to my supervisors, and Resident Manager about what I could do to improve the hotel (reflected in attached recommendation). While working, I was conducting independent research on what drives guest satisfaction, and challenged my superiors to brainstorm with me, and relay insight as to the current issues posed by the hotel. At all times I focused my individual work on asking what I could do, and implementing all possible methods to improving the deficiencies acknowledged by my managers.

Part-time EmployeeCard-stocking, manual labor, and item sorting for Shuffled Ink (previously Quality Playing Cards or QPC).