Product Leader with 10 years of experience in defining and delivering products and enhancements, who brings a proven track record of success in driving engagement, adoption and revenue. ACCOMPLISHMENTS2018-2023 - Built and led a widely recognized, high-performing Agile team based around a solution-oriented culture of individual contribution and low blame.2019-2023 - Launched and scaled a bank-first deposit account opening platform, developed entirely in-house, with an 80% conversion rate, driving $2B in annual revenue.2018-2023 - Championed iterative development, design thinking and the agile mindset across the organization, providing over 400 hours of guidance for a bank-wide agile (SAFe) transformation.2021 - Facilitated a seamless digital document vendor transition for over 500,000 clients and millions of monthly documents, reducing costs and streamlining the digital document production process.2020 - Designed and implemented a risk scoring model for new deposit account funding transactions, resulting in $0 in fraud losses over $125M in transaction volume across 3 years2016-2017 - Launched and scaled an industry-first, personalized contact team feature to allow bank clients to access their preferred banking, lending and wealth management team members, increasing engagement.2015 - Analyzed and segmented 350,000 digital banking users into detailed personas in preparation for a digital banking transition, minimizing reported negative client experiences to under 1%.CORE COMPETENCIES Prioritization | Market Research| Road-mapping | Product Strategy | Product Launch | Agile Methodologies | Project Management | Executive Communication | Presentations | Journey Mapping | Stakeholder Engagement | Design Thinking | Outcome-Oriented Process Improvement | ProductOps | Curiosity | Documentation | Vendor Management| High EQ | Cross-functional CollaborationLEADERSHIP PRINCIPLESMentoring | Human-Centered | Transparent | Collaboration | Inclusive | Proactive | Customer-Centric | Insist on High Standards
Listed skills include Product Management, Leadership, Mac, Adobe Creative Suite, and 36 others.