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Kyle Mccollum is listed as Technical Support Agent based in Seattle, Washington, United States. AeroLeads shows a work email signal at att.eu and a matched LinkedIn profile for Kyle Mccollum.
Kyle Mccollum previously worked as Technical Customer Care Representative at Globys Inc and Tier 2 Developer Support at At&T Wireless.
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AeroLeads found 1 current-domain work email signal for Kyle Mccollum. Compare company email patterns before reaching out.
Tenacious, detail and result-oriented diagnostic expert, with over 25 years of experience in technical diagnosis and 15 years in leadership roles. A Maximizer focusing on positives as a way to stimulate personal and group excellence. Transforming something strong into something superb. Pursuing roles that provide new challenges and continued professional growth.
Listed skills include Troubleshooting, Telecommunications, Mobile Applications, Testing, and 10 others.
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Greater Seattle Area
Became Subject Matter Expert (SME) on the Globys suite of productsAcknowledged customer issues promptlyProcessed correspondence efficiently using multiple communication platformsExpertly gathered supporting data to identify incidents Root Cause Analysis (RCA)Engaged cross functional team members (Engineers, QA, Operations) with action itemsEnsured all work.
Redmond Washington
Tier 2 Developer SupportProvided support for AT&T Developers in all aspects of Application DevelopmentDefined Processes and Operational Expectations for Tier 1 Support Quality Monitoring for technical transcripts Authored and Maintained Training Documents and Strategies Provided Quality Assurance of Technical Support Knowledge BaseTechnical Writer and.
Maintained customer support on VoIP, DSL, and Cable Internet servicesPublished end-user and developer reference materials for new functionalityHardware troubleshooting and testingAdministered internal Knowledge BaseRewrote and edited FAQ page for better customer understandingSupport and maintain user accounts in databaseProvided an escalation point for.
Provided consistently excellent customer service for an award-winning Internet service providerCommunicated with customers with varying levels of technical skills from beginner to very advanced in order to resolve Internet related problems Provided solutions in a timely manner, with an average call time that was under eight minutes per call (average handle.
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Kyle Mccollum is listed as Technical Support Agent.
AeroLeads has found 1 work email signal at @att.eu for Kyle Mccollum.
Kyle Mccollum is based in Seattle, Washington, United States.
Kyle Mccollum has worked for Globys Inc, At&T Wireless, Ygnition Networks, and Earthlink.
You can use AeroLeads to view verified contact signals for Kyle Mccollum, including work email, phone, and LinkedIn data when available.
Kyle Mccollum is listed with skills including Troubleshooting, Telecommunications, Mobile Applications, Testing, Voip, Customer Service, Management, and Databases.
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