Kyle Mccourt Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

-Over a five-year period, I achieved a 98% client retention rate, doubled large project clients and operations, and reduced SaaS development costs by over 60% and driving a 100% year-over-year profit increase in consecutive years. -Managed enterprise client team that tripled revenue and large-scale projects over a three-year span.-Conducted user experience research, analyzed user data, and gathered client feedback to drive continuous innovation in the SaaS platform, resulting in the release of 150+ features and enhancements annually for five consecutive years to support a 98% client retention rate.-Developed scalable onboarding processes and support workflows for six large-scale SaaS projects, supporting over 500 heavy equipment clients leading to over 100% profit increase year-over-year. -Streamlined cross-team processes and resource allocation by adopting company-wide CRM and workflow management tools, enhancing customer experience and operational efficiency and improving average resolution time for customer inquiries by 85%.-Directed and set KPIs for Customer Support, Web Development, and Corporate Partnership teams, overseeing 30+ employees and up to 15 contractors to retain over 90% of the company workforce for over three years.-Administered the company’s operating budget, effectively managing salaries, bonuses, and employee raises to facilitate high employee retention.

Tucson, Arizona Area

-Created a robust client help desk capable of handling a 220% increase in tickets; upgraded system to utilize email, SMS, online chat, and call contact methods for clients. -Produced web series aimed at educating new and existing clients on the latest products and encouraging utilization of existing features that reached 40% of SaaS clients every month.-Directed hiring search teams, quadrupling the company's employees while broadening the range of marketing and development services, resulting in significant revenue growth. -Successfully doubled SaaS client base within 18-month timeframe, demonstrating significant market penetration and business development success. -Established internship program tailored for college students, incorporating options for cooperative education credits; over 60% of interns hired to full-time positions upon program completion.

Little Rock, Arkansas Area

-Expanded pilot program of 10 websites into robust partnership with manufacturer, escalating number of managed websites to over 150 within six months adding another 150 clients within a year. -Oversaw Help Desk operations, managing ticketing and communications for over 200 monthly client inquiries and issues as well as a comprehensive knowledge base to resolve client requests by an industry-leading seven hours.-Designed and delivered training for dealer websites through live webinars, recorded sessions, and one-on-one calls for a high-touch client approach that yielded a 99% retention rate.-Established the client onboarding process, workflow, and billing coordination for SaaS platform and additionally drove development team to introduce several new features and improvements every quarter continuously for 18 months leading to 1,000% platform adoption year-over-year for two consecutive years.

Little Rock, Arkansas Area

-I led a digital marketing strategy for over 20 clients and upsold budget increases of 20% in total within six months. -Created a go-to-market plan for a new SaaS website platform and immediately onboarded 30+ clients.-Served as project manager for website development for the three 60+ store heavy equipment dealers, leading to my promotion to Sr. Project & Support Manager within my first year with the company.

Little Rock, Arkansas Area

-Orchestrated digital marketing campaigns, emphasizing SEO, SEM, social media strategies, precision retargeting, email outreach, and reputation management for over 60 SME clients which led the agency to profitability three years ahead of projections.-Pioneered integration of Facebook Marketing into client packages, setting a precedent for company-wide adoption in close coordination with sales teams.-Contributed to developing and deploying in-house video production service, achieving 80% cost savings on production expenses.-Built responsive, SEO-friendly websites using Duda platform for over 100 clients. -Instituted client education programs on website management and analytics insights. -Enhanced digital marketing outcomes for over 60 SME clients through detailed monthly reports, bi-monthly consultations, and tailored revisions of digital strategies.

-Revamped college recruitment strategy, encompassing travel logistics, follow-up methodologies, direct mail campaigns, and digital outreach to expand prospective reach by 150%. -Coordinated and facilitated on-campus events to engage prospective students and guardians, offering comprehensive experiences including overnight stays.-Engineered detailed tracking system for prospective 5th to 12th grade students, ensuring a structured pipeline. -Made notable enhancements in recruitment outreach that increased the rate of admission applications by 27% year-over-year.-Conceptualized and executed seven inclusive residential summer initiatives for marginalized student groups, attracting over 150 participants for immersive educational experiences spanning one to three weeks. Introduced three new summer outreach programs to expand opportunities for STEM-focused 9th-12th grade students. -Procured financial support through grant writing and fundraising, guaranteeing zero cost for residential summer program attendees. -Vetted and hired a team of over 30 professionals to aid in outreach program initiatives. -Oversaw STEM-focused educational forums for middle and high schoolers, notably annual regional robotics competitions with participation exceeding 700 students.-Doubled offering of residential summer programs, from three to seven, effectively broadening the scope and impact of educational engagement.

I managed the northern Arkansas territory for recruitment and special events in UALR's Office of Admissions.

I planned fundraisers, including a golf tournament and gala, and held administrative database duties for both development and admissions. I also visited Arkansas high schools and helped with special events for recruitment purposes.