Kyle Mcelwain Email & Phone Number

Christchurch, Nz

Christchurch, Canterbury, New Zealand

Working with individuals and businesses to protect their financial future, providing above and beyond financial advice. This is achieved through offering insurance solutions including:Personal⏩ Life⏩ Trauma / Critical Conditions⏩ Income / Mortgage Protection⏩ Redundancy⏩ Total & Permanent Disability (TPD)⏩ Specific Injury⏩ HealthBusiness⏩ Key Person⏩ Business continuity⏩ Co-Shareholder⏩ Business ExpensesAgency agreements held with:📝 Accuro📝 AIA (previously Sovereign)📝 Asteron Life📝 Cigna📝 Fidelity Life📝 NIB📝 Partners Life📝 Southern Cross

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Nelson, Marlborough & Tasman, New Zealand

Responsible for the development and execution of business strategy, developing new while maintaining existing client relationships and management of the overall operations and resource for Credit Recoveries Limited.Key focal areas:1. Strategic Direction - Creating and embedding why we do what we do as a company, creating a vision for the future while embracing what has made the company so successful for the preceding 10+ years2. Business Development - Onboarding 100+ new clients from various industries including but not limited to local government, finance, telecommunication, utilities, hospitality & SME's to assist with their late stage collection processes and management3. Account Management - Managing over 600+ clients with active accounts for collection through 40+ industries throughout New Zealand with some international engagement; enhancing the customer experience through the use of e-commerce platforms such as MailChimp, Survey Monkey and CRM management through Salesforce4. People & Operations - Developing and supporting a new, intimate team including Recoveries Specialists and Team Leader to deliver collection results for our client base while enhancing internal collection knowledge and environment5. Quality Management & Continous Development - Auditing current internal processes and enhancing them to strive toward best practice in the industry; engaging and participating with industry & regulatory involvement to better our industry as a whole

Auckland, New Zealand

- Providing operational assistance and guidance for 110+ seat debt recovery contact centre- Responsible for Debt Management Solutions (DMS) division for NZ- Drive operational process improvement, responsible for NZ P&L and Australian BPO- Assist with relationship management of NZ key clients in Banking, Finance, Government, Telecommunication, Utility and B2B industries

Auckland, New Zealand

Re-entered role following the departure of Manager - New Zealand in June 2014 where the role has slightly changed from previous Manager - New Zealand position.Reporting to the Head of Collection Services, this role has the responsibility of up to 4 direct reports and overseeing up to 40 full-time employees. The primary responsibilities included:* General management of site in Rosedale on the North Shore* Collections strategy and operational management* Sales & relationship management, both new and organic* Client relationship management with all CHNZL clients ranging from major banks, finance and utility companies to SME companies* Performance management* Oversight of internal civil litigation processes and training resources* Management of PnL's including full strategic and financial planning for New Zealand* Face for the New Zealand for regulators and industry groups

Auckland, New Zealand

Reporting to Manager - New Zealand, this position has been created to provide assistance to the overall business to drive better results with our clients, internal training for our employees and provide a more focused approach to increase collection results.The primary responsibilities:* Management of organic and new customer relationship for the New Zealand business being the primary relationship contact point* Induction of new employees and on-going training responsibilities for internal employees* Operational collection support from technical and client specific customer knowledge* Provide support to overall management for succession and support purposes* Assist Manager - New Zealand to achieve market growth and deliver on business financial result* Be visible within the New Zealand market to promote the company within industry forums and groups

Auckland, New Zealand

After being asked to return to New Zealand to review the current situation within the Auckland offices, I was offered this permanent role and returned to New Zealand from Brisbane.Reporting to the Chief Operating Officer and later the Head of Contingent Collections, this role had the responsibility of up to 8 direct reports and overseeing up to 45 full-time employees. The primary responsibilities included:* General management of 2 Auckland-based sites in Takapuna and Waitakere (both consolidated in our relocation in November 2010)* Collections strategy and operational management* Sales management, both new and organic* Client relationship management with all CHNZL clients ranging from major banks, finance and utility companies to SME companies* Performance management* Oversight of internal civil litigation processes, administration and training resources* Management of PnL's including full strategic and financial planning for New Zealand* Face for the New Zealand for regulators and industry groupsThis role had some responsibilities which were reviewed and ratified between January and June 2013 to build a stronger structure to assist improving the overall results for CHNZL, and its clients. During my tenure in this role, CHNZL was amongst in the Top 10 Best Places to Work (JRA/Kenexa). This was the second time this award had been achieved while part of the leadership team.

Brisbane, Australia

New position created after working as a Project Manager for 9 months due to finding with same role primarily looking to provide resource to the Collection House group to assist with inbound and outbound campaign management.Reporting direct to Chief Process/Operating Officer, managed a support division with ~65 full time, part time and casual employees as well as being co-Project Manager for introduction of new CTI and call recording technology to the entire business across Australia and New Zealand* Implementation and design of inbound and outbound campaign management for team and how this provides such to group's operational areas* Providing extended inbound call centre resources for business to increase calling time frames for customers through Australia* Ability to target specific outbound campaigns for business areas through dialer, IVR, list and queue management primarily for early mornings, evenings and weekends* Co-Project Manager for introduction, development, implementation and training of new CTI platform (Cisco CTIOS) as well as call recording solution (Verint Ultra 10) for ~250 direct collection employees 8 sites throughout Australasia* Become one of two main contact points wihtin the company for management of Genesys outbound dialer system

Brisbane, Australia

Initial position created when transferring from Auckland, New Zealand to our head office in Brisbane, Australia. Reporting directly to the Chief Process/Operating Officer, I assisted within a number of areas and projects until my new position was created.* Worked with and assisted the management of Vendor Liaison team which primarily focused on new debt purchases for one of the groups' subsidiaries, Lion Finance* Management part of the encumbrance process for Lion Finance* Created project to review and analyse inbound contacts made from our customers, how we managed them and looked at what opportunities could be presented from findings* Assisted on project team to review call recording options, explore digital signage and current CTI platform to achieve better outcomes with our conversations but provide a more robust system to assist achieving this

Held multiple positions with other companies such as SITEL, Work and Income NZ, TSB Bank, TPF Restaurants, State (Burtons) Hotel ranging from general customer service to management roles

Executive Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services, Nzqa/Nzqf Level 9

Completed papers: - Leadership & People - Accounting - Business Finance - Marketing - Economics - Logistics & Operations - Business Law &.

New Zealand Certificate In Financial Services (Level 5) - Investments, Finance And Financial Management Services, Nzqa/Nzqf Level 5

New Zealand Certificate In Financial Services (Level 5) - Life, Disability And Health Insurance, Finance And Financial Management Services

Sixth Form Certificate

Education record

Education record

Education record

Education record

Education record

Education record