Kyle Mckinley Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Determined product strategy focused on improving employee NPS and tech scalability, writing 75+ product features for our iOS, Android, and web applications prioritized using Kanban methodology.
• Elevated call response rates from 10% to 85% through the introduction of 2-way texting and a friction-reducing IVR menu.
• Conducted 20+ in-depth interviews and observations with customers and employees to enhance our daily visit reports.
• Researched and implemented software for expense management (Teampay), and multi-channel customer service (Gladly) while creating concise and effective user guides and regularly presenting key updates to stakeholders.

Charlotte, North Carolina, United States

• Created a tech issue resolution system following internal team interviews, prioritizing high-priority/impact issues, and saving 20+ engineering hours/month.
• Crafted product strategy for a data stack upgrade, collaborating with a Data Engineer to ETL our MongoDB data using DBT resulting in a cleaned and optimized dataset in BigQuery for SQL data analysis.

Charlotte, North Carolina, United States

• Analyzed power users, cohorts, and LTV, driving our inaugural power user campaign and foundational data for series A funding.
• Self-taught MongoDB and basic JavaScript to access Retool stored data, leading to the completion of 50+ exports and analyses.
• Completed market analysis leading to a new dog grooming service low-code MVP that generated over $150K in 3 months.

Birmingham, Alabama Area

• Crafted MVP for a service product with integrated shortcode tech, boosting efficiency and creating $200K revenue in year one.
• Diagnosed and automated technical issues process with Zapier, saving 25 hours/month and enhancing customer experience.
• Led marketing initiatives, overhauling our website, creating social media and email campaigns, and securing 25 new five-star reviews.
• Cut software cost by 40% after leading change from custom Salesforce.com portal to Freskdesk, boosting UX and efficiency.
• Analyzed company data to identify power users, LTV, and seasonality, shaping our roadmap and strategy with key insights.

Greater Detroit Area

Venture for America is a selective two-year entrepreneurship fellowship that serves economic opportunity in American cities. VFA Fellows complete intensive training and commit to spending two years working at a high-growth company in an emerging startup ecosystem.

Stanford, California, United States

• Completed comprehensive training at Stanford University’s d.school, focusing on innovation and entrepreneurship.
• Gained valuable insights from workshops and collaborations with the National Science Foundation, VentureWell, 3-Day Startup, and Design for America.
• Applied these learnings to cultivate a campus environment at Elon University enriched with design thinking and entrepreneurial spirit.

Greater Detroit Area

• Built community among 173 Fellows through weekend excursions and a large field day event
• Conducted and presented data analysis capstone on applicant referrals and recruitment events to senior leadership

Berlin Area, Germany

• Forecasted future profits, revenues, and expenses for a seed funding round.
• Pitched nok services at marketing events and recruited senior developers for the team.

Radnor, Pennsylvania

• Conducted research on over 50 competitors in the financial technologies industry.
• Presented key findings to senior leadership; resulting in regular reexamination of competitive landscape.

Doherty Center For Entrepreneurial Leadership

• Drove entrepreneurial thinking across campus while establishing Elon University entrepreneurship both regionally and nationally.
• Facilitated events including the C. Ashton Newhall Speaker Series, the Elon Medal Ceremony, and Women in Entrepreneurship Conference.
• Presented on campus projects to Elon Entrepreneurship Advisory Board.

Exton, Pennsylvania

• Supervised and co-facilitated a 65-person workshop on Design Thinking.
• Presented extensive research on a new company intranet to the Senior Leadership Team.
• Managed 120 weekly client support calls while receiving high customer support ratings.

Entrepreneurship - Bsba, Finance -Bsba, Entrepreneurship/Entrepreneurial Studies, Finance

Activities and Societies: Summa Cum Laude, GPA 3.96 Activities: President of Enactus, Orientation Head Staff, Delta Upsilon Fraternity.

Education record