Kyle Mclean Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Brighton, United Kingdom

> Project Management & Administration> Apple Expert> Basic - Intermediate Scripting for Mac> Jamf Management> 1st/2nd Line Support for both Mac & Windows Systems> Windows & Mac Server Administration> Office 365 Administration> Remote & Face to Face work> Ticket Management for 2 sites

Shoreham-By-Sea, West Sussex, United Kingdom

> Server Management (2003 onwards) > AD Management> Exchange Management> Group Policy Management> Office 365 Management > Desktop setup & maintenance> Third party correspondence, management & setup of local and cloud software/systems> Telephony (3CX & Avaya)> Firewall (Sonicwall) setup & maintenance/management> Apple Mac Setup & Maintenance/Management> Remote Support mostly> Working closely with projects team to upgrade and maintain client infrastructure and on occasion going to site to assist with Server Room upgrades and other duties pertaining to such work> Backup Maintenance and Management thereof

Johannesburg Area, South Africa

>Crypto Currency Trading>Crypto Mining Management (Windows & Linux OS)>Compiling of BTC Review Daily and movements thereof>Compiling of Crypto Mining Strategy>Setup & Maintenance of Mining Equipment

Johannesburg Area, South Africa

The position started as a desktop support technician for mostly Windows systems, however with my passion for Apple and previous experience from working @ St Stithians Private School i was heading up the Apple Support for all the Reflex Clients. General:>1st & 2nd Line Support for VIP Clients (Apple & Windows OS).>2nd Line support for all other clients (Apple, Windows & Windows Server).>Setup of Inventory Management System.>Backup Solutions for Smaller Clients (Cobian & Nas Device).>Adobe Creative Cloud & CS6 Support.Windows & Server OS>Server Maintenance of Software & OS (Mostly Windows 2012).>Windows OS Support.>Windows Office Suite.Apple>Apple Systems Administration for Entire Portfolio of clients.>Apple Server Setup and Maintenance.>Apple Desktop Setup and Maintenance.>Apple Mobile Devices Setup and Maintenance (iPad, iPhone and Apple TV).>Training of Staff on Apple (Troubleshooting and Setup).>MDM (Mobile Device Manager) Setup and Roll Out.

Working on Site at St Stithians College in the ICT Department>Senior ICT Technician (July 2014 – Dec 2014) (2nd Line Support)Working on site at St Stithians College, Randburg400+ Staff & 1000+ Student user accounts in Active Directory. (Do not deal much with students)Apple Device Support (IPAD, APPLE TV, MAC MINI SERVER, DEPLOYSTUDIO)Supported and maintenance of desktops, laptops, networking, projectors, sound equipment.Supported Microsoft Office 2007/2010/2013 & MAC 2011.General Desktop Support (Software and Hardware)Google Apps for Education SupportTraining of new staff to siteHelpdesk Stand-inLAB Deployment (20+ PC deployment)Image Capturing and Deployment on OSX ServerRemote Support & Telephonic SupportSupport on Lync Telephone systemNetworking Maintenance and Support (Patching, Troubleshooting)>IT Support Manager (Jan 2015 – June 2015) (1st Line Support)Management of ICT Team (3 Technicians)Assigning JobsPayment Requisition (Accounts)Ordering and Maintenance of stockAnswering Helpdesk CallsAD Requests pertaining to Users, Security Groups, Distribution Lists changes and maintenance.Supplier Liaison (Arranging of stock, New installations, Major Networking Installations)Ed Tech Board>Senior ICT Technician (July 2015 – Current) (2nd Line Support)Same duties as above.

Rivonia, Johannesburg

>IT Support (2nd Line Support)Desktop Support (Software, Hardware, Networking)>Network Management15 Users, No Active Directory, NAS Network Storage Device>IT ManagementLicensing, Internet Troubleshooting and ISP Liaison, Software RolloutManagement of Web & Digital Department>Web Design and DevelopmentLiaison with Development Team and Client around Digital Design>Marketing of Digital MediaSocial Media Marketing, Google Adwords and SEO>New Business Sales includingClient visits, Taking of Website briefs, briefing of digital team of work to be carried out, invoicing of accounts, Consulting for all Digital productsKey Accounts ManagementClient ServicesQuality Control for Digital DevelopmentDigital Process and Operations ManagementDigital AnalystSocial Media AnalystSocial Media ManagementProposal Drafting including:PowerPoint Presentations, Work Flow Procedure Documents, Framework Documents for Digital and Web Design.

Johannesburg Area, South Africa

Cold CallingBusiness Development Sales (Google Apps, SEO, Website and Custom Development main sectors) Quotations Follow up Lead Generation Conference Speaker Account Management Training on Google Apps for Business Occasionally doing implementation for Google Apps for Business Setting up of mobile devices to use POP/Imap settings from Google. Maintenance of Google Apps accounts for clients