Kyle Meier Email & Phone Number

San Francisco, Ca, Us

New York, New York, Us

Designated as platform team lead, instrumental in architecting and building the platform team’s initiativesLed & built reusable feature approach to projects, enabling faster implementation and iteration of product requirements when compared to prior one-off requirement specific approachLed implementation of group coaching features, drastically reducing the cost and labor of offering this serviceDesigned and built custom form fields, moving team away from reliance on third party form builders while improving UX and reducing maintenance complexityTriaged and resolved thousands of alerts and bugs during maintenance shifts, securing system reliability

New York, New York, Us

Architected and led implementation strategy for multi-language support across all products, enabling ExecOnline to secure contracts with numerous fortune 500 companies including a multi-million dollar contractBuilt language translation process with third party vendor XTMCo-implemented, in a team, self-service features leading to increased enrollment in classes and coaching

New York, New York, Us

Co-led, serving as the go-to technical resource, the migration of the application to ReactImplemented CSS approach & methodology with CSS Modules, streamlining teamwide CSS practices Led creation of coaching service features under tight deadline, implementing FreeBusy third party integration for scheduling

San Francisco, California, Us

- Built the front-end for a real-time communications web app - Utilized the following technologies in the web app: AngularJS, JavaScript ES6 (transpiled with Babel), Karma with Jasmine, Grunt, Desktop Notifications, Service Workers, WebRTC, IndexedDB, and WebSockets- Built the company's corporate site using Gulp as my task runner- Built two product marketing sites- Contributed bug fixes to the open source software of EmojiOne and SIP.js

- Fixed critical bugs in a parallax marketing site for Viscira- Designed and built a responsive portfolio site for Meredith Adelaide- Coded CSS for the Asian American subreddit according to a mockup provided by its moderators

- Addressed escalations from Tier 1 and customer service- Utilized Excel as well as internal tools to import patient demographic files into Practice Fusion accounts- Scripted Excel macros to help automate the processing of patient demographic files and disperse the macros to my team- Cut processing time of a weekly generated raw data file from ten minutes to 10 seconds by scripting an Excel macro- Remotely assisted medical professionals with exporting their patient demographics from various Practice Management, Billing, and EHR applications- Investigated suspicious activity caught by the automated alert system- Researched and resolved technical electronic prescription issues from third party vendors

- Provided technical phone/chat/email/forum support for medical offices using the Practice Fusion software- Presented team online case/phone/chat metrics in weekly meetings using Powerpoint and discussed top sub-issues for the week in each category- Created an Excel spreadsheet that reduced the processing time of lab integration requests by an average of 38% - Analyzed support metrics data in Excel to determine whether the day of the week has a significant effect on case/call/chat volume- Researched user searches in the forum to determine if the relevant threads are being returned in the search results and made recommendations on which threads needed adjustments- Examined user submitted feedback survey data to determine if providing a link to the survey at the end of chats has a significant effect on the likelihood a user will complete the survey- Created troubleshooting guides that standardize and streamline the troubleshooting of common issues- Assisted in the creation and implementation of a Netsuite workflow which automatically informed users via email once the bug they’ve reported has been resolved- Suggested creation of a separate Nesuite queue for voicemails in order to allow voicemails to be located and returned faster- Created an Excel spreadsheet that allowed for a quick import of a representative’s live training schedule into their Outlook calendar- Recommended that cases generated from representatives posting in the forum be automatically closed rather than manually processed by representatives

Mountain View, Ca, Us

- Average customer satisfaction 95%, team average 89%- Resolved over 2000 cases, team average 1300 - Resolved over 900 escalations, team average 400- Appointed as escalation lead to manage case escalations from team members and third party vendors- Provided calm and effective technical phone support for frustrated customers- Provided technical support in the Google Apps help forum- Lead trainings for new hires on best practices and email etiquette - Implemented spreadsheet for team to share specific product functionalities and improve efficiency- Created document that provides third party vendors information on widespread issues to reduce escalations and improve response times- Adjusted team's case taking schedule to allow for automation of case shifts- Improved reliability of team by creating permanent phone shifts