Kyle Meier Email & Phone Number

San Francisco, CA, US

New York, New York, US

Designated as platform team lead, instrumental in architecting and building the platform team’s initiativesLed & built reusable feature approach to projects, enabling faster implementation and iteration of product requirements when compared to prior one-off requirement specific approachLed implementation of group coaching features, drastically reducing the.

New York, New York, US

Architected and led implementation strategy for multi-language support across all products, enabling ExecOnline to secure contracts with numerous fortune 500 companies including a multi-million dollar contractBuilt language translation process with third party vendor XTMCo-implemented, in a team, self-service features leading to increased enrollment in.

New York, New York, US

Co-led, serving as the go-to technical resource, the migration of the application to ReactImplemented CSS approach & methodology with CSS Modules, streamlining teamwide CSS practices Led creation of coaching service features under tight deadline, implementing FreeBusy third party integration for scheduling

San Francisco, California, US

- Built the front-end for a real-time communications web app - Utilized the following technologies in the web app: AngularJS, JavaScript ES6 (transpiled with Babel), Karma with Jasmine, Grunt, Desktop Notifications, Service Workers, WebRTC, IndexedDB, and WebSockets- Built the company's corporate site using Gulp as my task runner- Built two product.

- Fixed critical bugs in a parallax marketing site for Viscira- Designed and built a responsive portfolio site for Meredith Adelaide- Coded CSS for the Asian American subreddit according to a mockup provided by its moderators

- Addressed escalations from Tier 1 and customer service- Utilized Excel as well as internal tools to import patient demographic files into Practice Fusion accounts- Scripted Excel macros to help automate the processing of patient demographic files and disperse the macros to my team- Cut processing time of a weekly generated raw data file from ten minutes.

- Provided technical phone/chat/email/forum support for medical offices using the Practice Fusion software- Presented team online case/phone/chat metrics in weekly meetings using Powerpoint and discussed top sub-issues for the week in each category- Created an Excel spreadsheet that reduced the processing time of lab integration requests by an average of.

Mountain View, CA, US

- Average customer satisfaction 95%, team average 89%- Resolved over 2000 cases, team average 1300 - Resolved over 900 escalations, team average 400- Appointed as escalation lead to manage case escalations from team members and third party vendors- Provided calm and effective technical phone support for frustrated customers- Provided technical support in.