Kyle Miller work email
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Kyle Miller personal email
Kyle Miller is a Market Leader (DMV metro) at Lucid Motors. Colleagues describe him as "Kyle has been successful in everything I have seen him do. He consistently rises to the occasion and goes above and beyond his role to meet the needs of the team and the company. He is excellent with process, with customers, and with leading others. We first worked together at Apple, where I watched him grow and become a leader on both the sales floor and back of house inventory management. He is easy to collaborate with professionally and connect with as a human. The high pressure and high performance nature of the Apple Store set a standard for incredible professionalism, communication, and team culture that he has carried through his career. When we worked together at Tesla, I saw him weather some discouraging leadership decisions where he was undervalued and overworked. Kyle continued to work hard and do what was best for the team, and I admire his work ethic. This resilience paid off as he developed the skills to take him to the next level of leadership and aptitude for technical processes. I highly recommend Kyle and wish him all the best.", "Kyle holds himself and his team to a higher standard while fostering a healthy learning environment for all members. His strong emotional intelligence sets him apart as a people leader, driving performance with excellence as the passing grade. I was fortunate to train at Kyle's West Palm Beach location and had the pleasure of experiencing this first hand. Your people build your work culture. Kyle has set the pace at both an established company and a green business. If you are looking for success and drive, Kyle is an absolute rockstar.", and "Kyle Miller is not just an exemplary employee or leader, Kyle Miller is an exemplary person. He mentored me through a pivot into the EV space and years later, having moved on to different companies, is a mentor and friend in life. His insight is both empathic and bold while remaining even keeled in the toughest of challenges. He understands how and when to push back but also when the importance of when to unify around the cause at hand is critical. Any organization would be lucky to have Kyle on their team and developing their people."
Lucid Motors
View- Website:
- lucidmotors.com
- Employees:
- 7075
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Market Leader (Dmv Metro)Lucid MotorsArlington, Va, Us -
Market LeaderLucid Motors Nov 2023 - PresentNewark, California, Us- Achieving 100% sales goal attainment for all of 2024- Consistently ranking in the top three for Sales and Delivery volume in all North America field sales- Developing a Management Excellence/Standard Operating Procedure (SOP) guide for Southeast North America- Implementing standardized and enhanced regional metrics reporting- Introducing people development tools for the Southeast region, which were subsequently adopted by all North America - Identifying critical improvements in Salesforce Sales Campaigns, data hygiene, and consulting on Salesforce Dashboard enhancements- Serving as an interim Regional Manager (ad-hoc) -
Co-FounderWhere You Lead Aug 2020 - Mar 2024Where You Lead is a podcast focused on elevating our communities through real, passionate, and effective leadership. Through targeted discussions, thoughtful interviews, and engaging our community of listeners through Q&A, we aim to sharpen the skills necessary to broaden your influence and contribute to the leadership community. -
Manager, Sales OperationsEphemeral Tattoo May 2022 - Nov 2023New York, New York- Partner with the Director of Studios on setting goals and direction for the Ephemeral fleet of studios in North America.- Lead the inside Customer Experience team, which manages all customer outreach, appointment preparation, and collaboration with the retail teams to deliver on the Ephemeral brand promise. Reduce cancellation rate, design readiness and overall satisfaction. - Negotiate with third-party vendors and suppliers to reduce operating costs and increase product availability to our studios. - Launch Manager for New Studio Openings. Lead site turnover from the Development team to Retail Operations. Includes sourcing vendors for preventative maintenance.- Build processes to efficiently manage inventory, optimize payroll, and maximize client appointment availability.- Develop standard operating procedures and documentation for global retail operations.- Revamp the new employee onboarding program for all field employees- Implement a global ticketing system for all stakeholders to support the retail field teams, including analytics, IT, Senior Leadership, Repair & Maintenance, and Product Development teams. -
General Manager (Southeast Delivery)Lucid Motors Oct 2020 - May 2022Newark, California, UsAccomplishments:- Remotely staffed two FL locations during COVID-19 prior to opening- Ideated the retail Lead capture tool & customer profile data fields in Salesforce- Successfully launched our first two retail locations outside of California (Miami & West Palm Beach)- Co-led San Jose Studio Opening (Nov 2020) and West Palm Beach Service (May 2021)- Developed retail business reporting language & standards, drilling down to specific root sales behaviors.- Led a team of associates to the creation of Lucid Test Drive route formation guidance.- Hosted Lucid’s first field delivery event (Nov. 2021)- Led Lucid’s first home delivery (Nov. 2021)- Responsible for new vehicle delivery for Southeast Region of NA -
General ManagerCasper Dec 2018 - Oct 2020New York, New York, UsI led a diverse team filled with passionate individuals to faithfully pursue Casper’s mission of "Unlocking the Potential of a Well-Rested World." We pioneered what “Casper Retail” is by living out our core values and applying them to scale our organization as we grew from 6 month-to-month pop-ups to 60+ permanent stores.Accomplishments:- Catalyzed conversations to unlock freight forwarding in the state of FL to serve the Caribbean customers- Set record-high revenue achievements for my store on every metric (record day, quarter, year & corresponding KPIs)- Led my team to achieve 30%+ increases YoY for 2017-2018, 2018-2019, and 2019-2020 YTD.- Overachieved sales operating plan since joining in May 2018.- Selected to be first host training store as a part of new manager onboarding (8 new managers trained)- Selected to be on the Leadership interview panel (2019-present)- Led 7 employees to promotions into leadership roles.- One of five managers selected to pilot the use of Customer Service (CX) systems & tools for retail managers -
Associate General ManagerCasper May 2018 - Dec 2018New York, New York, UsAccomplishments:- Secured major marketing contract with Brightline (Virgin-owned fast train connecting Miami, Ft. Lauderdale, and West Palm Beach)- Successfully hit & exceeded store operating plan for 2 consecutive quarters before being promoted to SM- Set new highest day & week records with in-store marketing event (Aug. 2018)- Performed both ASM & interim-SM duties for 7 months -
Delivery SupervisorTesla Jan 2017 - May 2018Austin, Texas, Us- Piloted a new Customer Portal Engagement initiative for the state of Florida. This resulted in an XX% increase in Customer Portal utilization, dramatically reducing the amount of manual gathering/input required of the Sales and Delivery team for critical information and documents along the customer journey.- Create, share and present training content to multiple colleagues across the Sales and Delivery organization. This was facilitated via in-person, phone, webinars, and simple email share points.- Personally onboarded, trained, or mentored over 20 employees, varying from entry-level sales to Regional management roles. - Operated with the highest customer satisfaction ratings and exceeded all Delivery Operations-related KPIs (Dwell, Yield, CSAT).- Monitor product logistics across NA, customer progression in their Tesla account, and finalize financing, DMV paperwork, and scheduling of Delivery day. -
Delivery SpecialistTesla Jun 2016 - Jan 2017Austin, Texas, Us- Performed this role and the role above it (DES) with 100% Customer Satisfaction for Q3 & Q4 2016. - Facilitated multiple training sessions for Delivery, specifically for high volume workloads, to members of various teams throughout Tesla Florida.- Created many Best-Practice guides and Delivery training materials that were shared throughout our organization.- Solved state-wide DMV Operations opportunities. (Reduced processing from 35+ days to 10 days)- Remotely supported the Atlanta location in Q4'16 while facilitating my role (and the role above it) in West Palm Beach, which ultimately led to the ATL team making their quarter & my promotion. -
Sales & OperationsApple Oct 2014 - Nov 2016Cupertino, California, UsSales:- One of only five (5) specialists currently meeting or exceeding all company expectations with consumer sales, business sales, warranty attachment, and customer satisfaction ratings (100%) for Q3 2016.- Selected to participate in the sales mentorship program, where I was tasked with providing ongoing fearless feedback to guide the development of our sales specialist team.Operations:- Redesigned our team’s communication tool to improve communication and improve task completion- Recognized for having 100% passing rating on inventory section audits for three (3) consecutive quarters- Achieved highest inventory rating for two (2) all-store inventory audits -
Technical SpecialistCaribbean Sound & Light Jan 2014 - Dec 2014At Caribbean Sound & Light, I was responsible for performing installations of the industry's leading smart homes and automation. As Tech Specialist, my job entailed:- measuring & pre-wiring houses still under construction using blueprint as a reference, and working under various General Contractors preferences. - performing cutting edge product hardware installs to industry safety standards & codes. - setting the Lead Technician/Programmer up for success with any task at hand. -
Membership Retention SupervisorBj'S Wholesale Club Jan 2010 - Aug 2014Marlborough, Ma, UsAt BJ's, I supported every part of the business. Departments included: - Loss Prevention- Sales Supervisor- New Employee Onboarding- Membership Retention- Perishables and InventoryI received the "Jack of All Trades" award for our store (annual ovation) and was offered a launch management role at an new store opening prior to leaving the company.
Kyle Miller Education Details
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Florida Atlantic UniversityCriminal Justice -
Palm Beach Atlantic UniversityOrganizational Leadership -
Project Management InstituteProject Management
Frequently Asked Questions about Kyle Miller
What company does Kyle Miller work for?
Kyle Miller works for Lucid Motors
What is Kyle Miller's role at the current company?
Kyle Miller's current role is Market Leader (DMV metro).
What is Kyle Miller's email address?
Kyle Miller's email address is ky****@****ors.com
What schools did Kyle Miller attend?
Kyle Miller attended Florida Atlantic University, Palm Beach Atlantic University, Project Management Institute.
Who are Kyle Miller's colleagues?
Kyle Miller's colleagues are Victor Rodriguez, Ericka Paulina Rodriguez Martinez, Paul Rekieta, Daniel Timothy Krekler, Ahmed Shorab, Jorge Angulo, Arturo Felipe Salido Siqueiros.
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