Kyle Miller Email & Phone Number

Arlington, Va, Us

Newark, California, Us

- Achieving 100% sales goal attainment for all of 2024- Consistently ranking in the top three for Sales and Delivery volume in all North America field sales- Developing a Management Excellence/Standard Operating Procedure (SOP) guide for Southeast North America- Implementing standardized and enhanced regional metrics reporting- Introducing people development tools for the Southeast region, which were subsequently adopted by all North America - Identifying critical improvements in Salesforce Sales Campaigns, data hygiene, and consulting on Salesforce Dashboard enhancements- Serving as an interim Regional Manager (ad-hoc)

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New York, New York

- Partner with the Director of Studios on setting goals and direction for the Ephemeral fleet of studios in North America.- Lead the inside Customer Experience team, which manages all customer outreach, appointment preparation, and collaboration with the retail teams to deliver on the Ephemeral brand promise. Reduce cancellation rate, design readiness and overall satisfaction. - Negotiate with third-party vendors and suppliers to reduce operating costs and increase product availability to our studios. - Launch Manager for New Studio Openings. Lead site turnover from the Development team to Retail Operations. Includes sourcing vendors for preventative maintenance.- Build processes to efficiently manage inventory, optimize payroll, and maximize client appointment availability.- Develop standard operating procedures and documentation for global retail operations.- Revamp the new employee onboarding program for all field employees- Implement a global ticketing system for all stakeholders to support the retail field teams, including analytics, IT, Senior Leadership, Repair & Maintenance, and Product Development teams.

Newark, California, Us

Accomplishments:- Remotely staffed two FL locations during COVID-19 prior to opening- Ideated the retail Lead capture tool & customer profile data fields in Salesforce- Successfully launched our first two retail locations outside of California (Miami & West Palm Beach)- Co-led San Jose Studio Opening (Nov 2020) and West Palm Beach Service (May 2021)- Developed retail business reporting language & standards, drilling down to specific root sales behaviors.- Led a team of associates to the creation of Lucid Test Drive route formation guidance.- Hosted Lucid’s first field delivery event (Nov. 2021)- Led Lucid’s first home delivery (Nov. 2021)- Responsible for new vehicle delivery for Southeast Region of NA

New York, New York, Us

I led a diverse team filled with passionate individuals to faithfully pursue Casper’s mission of "Unlocking the Potential of a Well-Rested World." We pioneered what “Casper Retail” is by living out our core values and applying them to scale our organization as we grew from 6 month-to-month pop-ups to 60+ permanent stores.Accomplishments:- Catalyzed conversations to unlock freight forwarding in the state of FL to serve the Caribbean customers- Set record-high revenue achievements for my store on every metric (record day, quarter, year & corresponding KPIs)- Led my team to achieve 30%+ increases YoY for 2017-2018, 2018-2019, and 2019-2020 YTD.- Overachieved sales operating plan since joining in May 2018.- Selected to be first host training store as a part of new manager onboarding (8 new managers trained)- Selected to be on the Leadership interview panel (2019-present)- Led 7 employees to promotions into leadership roles.- One of five managers selected to pilot the use of Customer Service (CX) systems & tools for retail managers

New York, New York, Us

Accomplishments:- Secured major marketing contract with Brightline (Virgin-owned fast train connecting Miami, Ft. Lauderdale, and West Palm Beach)- Successfully hit & exceeded store operating plan for 2 consecutive quarters before being promoted to SM- Set new highest day & week records with in-store marketing event (Aug. 2018)- Performed both ASM & interim-SM duties for 7 months

Austin, Texas, Us

- Piloted a new Customer Portal Engagement initiative for the state of Florida. This resulted in an XX% increase in Customer Portal utilization, dramatically reducing the amount of manual gathering/input required of the Sales and Delivery team for critical information and documents along the customer journey.- Create, share and present training content to multiple colleagues across the Sales and Delivery organization. This was facilitated via in-person, phone, webinars, and simple email share points.- Personally onboarded, trained, or mentored over 20 employees, varying from entry-level sales to Regional management roles. - Operated with the highest customer satisfaction ratings and exceeded all Delivery Operations-related KPIs (Dwell, Yield, CSAT).- Monitor product logistics across NA, customer progression in their Tesla account, and finalize financing, DMV paperwork, and scheduling of Delivery day.

Austin, Texas, Us

- Performed this role and the role above it (DES) with 100% Customer Satisfaction for Q3 & Q4 2016. - Facilitated multiple training sessions for Delivery, specifically for high volume workloads, to members of various teams throughout Tesla Florida.- Created many Best-Practice guides and Delivery training materials that were shared throughout our organization.- Solved state-wide DMV Operations opportunities. (Reduced processing from 35+ days to 10 days)- Remotely supported the Atlanta location in Q4'16 while facilitating my role (and the role above it) in West Palm Beach, which ultimately led to the ATL team making their quarter & my promotion.

Cupertino, California, Us

Sales:- One of only five (5) specialists currently meeting or exceeding all company expectations with consumer sales, business sales, warranty attachment, and customer satisfaction ratings (100%) for Q3 2016.- Selected to participate in the sales mentorship program, where I was tasked with providing ongoing fearless feedback to guide the development of our sales specialist team.Operations:- Redesigned our team’s communication tool to improve communication and improve task completion- Recognized for having 100% passing rating on inventory section audits for three (3) consecutive quarters- Achieved highest inventory rating for two (2) all-store inventory audits

At Caribbean Sound & Light, I was responsible for performing installations of the industry's leading smart homes and automation. As Tech Specialist, my job entailed:- measuring & pre-wiring houses still under construction using blueprint as a reference, and working under various General Contractors preferences. - performing cutting edge product hardware installs to industry safety standards & codes. - setting the Lead Technician/Programmer up for success with any task at hand.

Marlborough, Ma, Us

At BJ's, I supported every part of the business. Departments included: - Loss Prevention- Sales Supervisor- New Employee Onboarding- Membership Retention- Perishables and InventoryI received the "Jack of All Trades" award for our store (annual ovation) and was offered a launch management role at an new store opening prior to leaving the company.

Bachelor Of Arts (B.A.), Criminal Justice

Master Of Science - Ms, Organizational Leadership

Pmp, Project Management