Kyle Milley Email and Phone Number
New York, NY, US
Kyle Milley's Location
New York City Metropolitan Area, United States, United States
Kyle Milley's Contact Details
Kyle Milley work email
- Valid
- Valid
Kyle Milley personal email
n/a
Kyle Milley phone numbers
About Kyle Milley
I have 10 years of experience (with 8 years of management experience) in hyper-growth startup environments. I am an organized project planner, a critical thinker, and a data-driven decision-maker.My clients and team members know me as a partner. I ask questions, listen closely, and execute. I am direct, honest, and consistently follow through.Outside of work, I spend my time cooking recipes from NY Times Cooking and watching my Philly sports teams.
Kyle Milley's Current Company Details
Melio
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Senior Sales Manager, Accountants Vertical
New York, NY, US
- Website:
- meliopayments.com
- Employees:
- 678
Kyle Milley Work Experience Details
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Senior Sales Manager, Accountants VerticalMelioNew York, Ny, Us
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Senior Sales ManagerMelio Jan 2024 - PresentNew York, UsMelio's mission is to keep small businesses in business. Our B2B payments processing platform allows small business to digitize their accounts payable and receivable processes, saving business owners valuable time and money.
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Sales ManagerMelio Oct 2023 - Apr 2024New York, Us
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Manager, Customer SucessMelio Jul 2021 - Sep 2023New York, UsI enable and coach a team of four CS professionals to be successful and effective at scale and help them to grow and develop on an individual and professional level. I provide call coaching feedback, teach how to communicate with customers to set proper expectations, and remove blockers internally to help them deliver on those expectations. I grew my customer segment from $2M to a $25M annual run-rate business by creating a scalable and effective onboarding and retention system for high-revenue customers. I extract and analyze data from all areas of my business to find gaps and opportunities to be addressed. I have deep experience with Salesforce, Tableau, Gong, and Google Sheets. I monitor and improve KPIs and make customer success processes and structures scalable. I have automated several repetitive tasks, including identifying accounts that require attention and communication sequences sent to customers via Outreach.io, giving my team more time to work on more impactful tasks. I design systems to efficiently capture customer feedback and relay information to internal teams, including product, marketing, and C-suite leadership.
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Senior Customer Success ManagerMelio Feb 2021 - Jul 2021New York, UsI managed a book of business of 250 of Melio's highest value clients with $1.5M of revenue responsibility. I engaged with these users through call and email outreach to build rapport and be a consultative partner for their accounts payable processes. I also educated all users on product improvements and how they could use Melio more effectively.
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Senior Customer Success ManagerGarten Sep 2020 - Feb 2021Burlingame, California, UsGarten's mission is to empower people to live healthy and blissful lives. We provide in-office and at-home products and services to nourish the body and mind. I joined Garten's New York team when we partnered with 8 clients. In my two years as a CSM, that number grew to over 70. My role was to work with 15 of our highest value clients, making their jobs easier by providing data-driven insights to their kitchen programs.I managed $7M in renewals, contract negotiation, upselling, and cross-selling new products. Additionally, as our business scaled, I designed and implemented many processes to help the business grow - many of which are still used company-wide today. -
Customer Solutions Manager, SalesGarten 2019 - Sep 2020Burlingame, California, UsI advocate for my sales team and provide them with resources to do their best work. I strive to reduce friction in our sales engine, empowering our team to introduce workplace wellbeing to more organizations. I was named "Most Impactful Person" for the sales team at our 2020 Summit. My day-to-day includes: 1. Collaborating with and aligning internal teams to increase the efficiency of sales processes and tools, including project managing major strategic initiatives. We recently overhauled our pricing and selling strategy to decrease sales cycles. 2. Supporting 25 sales reps, providing product and operational insight during sales presentations, leading to $10M of new business in 6 months. 3. Leading the onboarding process for new Account Executives through a process I designed to decrease the time from their first day to their first deal closed.
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Senior Customer Success ManagerGarten 2018 - 2019Burlingame, California, Us
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Customer Success ManagerGarten 2017 - 2018Burlingame, California, UsI consulted with my clients on all of their kitchen service needs from long-term planning to daily details. I managed monthly budgets for each account ranging from $10k to $50k per month. Each month, I analyzed the consumption data of a kitchen and created insights to tailor recommendations for new products to increase sales. One of my favorite parts of the job was meeting with my clients to taste test everything I sold! I also oversaw a team of 16 operations associates who were responsible for the day-to-day execution of our service, as well as one-off special events.
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Senior Customer Success ManagerKisi 2016 - 2017Brooklyn, New York, UsKisi is a SaaS, cloud-based security company. Kisi software gives you the power to manage physical security of your office. It delivers time back to your facilities team by streamlining employee credential management. My role was to build and lead the Customer Success team. My team of five was responsible for the customer's journey from contract signing through renewal for 500+ Kisi clients. I created automated systems and workflows throughout the customer lifecycle to decrease implementation time, decrease time to resolution, and increase renewal rates. Through our land-and-expand strategy, I was responsible for up-selling and cross-selling Kisi licenses and products. Over my two years at Kisi, the Customer Success team maintained client churn rates <4% and a negative net churn rate YOY. -
Customer Success ManagerKisi 2015 - 2016Brooklyn, New York, UsAs Kisi's first Customer Success Manager, I was responsible for the post-sale client journey. I designed a scalable implementation journey that allowed customers to onboard, educate, and train themselves on the Kisi system. I was also the point-of-contact for every Kisi client. I acted as an extension of their IT, employee experience, and security teams. This role taught me how to speak to customers, empathize, and solve their problems by thinking creatively. I also took their feedback, asked probing questions, and translated it to actionable product improvements for our CTO and Tech team.
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University Tour GuideUniversity Of Delaware 2010 - 2014Newark, De, UsI was responsible for providing prospective students with a positive first impression of the University of Delaware. Over four years, I led 100+ campus tours for 1000+ prospective students and their families. My work directly helped attendees make the most important decision of their young lives.This is where I earned my public speaking skills and learned to communicate with all different types of people from all over the country. Each person was unique with their own set of hopes, fears, and questions. I listened carefully and spoke to the things they wanted and needed to hear.
Kyle Milley Skills
Microsoft Excel
Time Management
Marketing
Customer Service
Communication
Event Planning
Management
Microsoft Powerpoint
Microsoft Publisher
Delegation
Online Support
Written Communication
High Degree Of Initiative
Customer Experience
Troubleshooting
Software As A Service
Excel Pivot
Excel Models
Operational Excellence
Data Analysis
Leadership
Problem Solving
Account Management
Business To Business
Hiring
Negotiation
Customer Satisfaction
Google Sheets
Google Suite
Kyle Milley Education Details
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University Of DelawareManagement
Frequently Asked Questions about Kyle Milley
What company does Kyle Milley work for?
Kyle Milley works for Melio
What is Kyle Milley's role at the current company?
Kyle Milley's current role is Senior Sales Manager, Accountants Vertical.
What is Kyle Milley's email address?
Kyle Milley's email address is ky****@****een.com
What is Kyle Milley's direct phone number?
Kyle Milley's direct phone number is +160923*****
What schools did Kyle Milley attend?
Kyle Milley attended University Of Delaware.
What skills is Kyle Milley known for?
Kyle Milley has skills like Microsoft Excel, Time Management, Marketing, Customer Service, Communication, Event Planning, Management, Microsoft Powerpoint, Microsoft Publisher, Delegation, Online Support, Written Communication.
Who are Kyle Milley's colleagues?
Kyle Milley's colleagues are Or Avrahami, Landry Franklin, Gia Wadle, Courtney Anne Nelson, Tzviya Cohen 🌱, Thien Nguyen, Maayan Assayag.
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