Kyle Marion Email & Phone Number

Raleigh-Durham, North Carolina Area

Real-time, actionable views of customers. Continuous omnichannel conversations. Intelligence that automates repetitive, manual tasks.Kustomer makes personalized, efficient and effortless customer service a reality!

Raleigh-Durham, North Carolina Area

Owner of all things onboarding and integrations for the WhatCounts predictive and email platform offerings! It's my job to ensure that each company's vision for success with WhatCounts turns into reality. That begins during the sales process - our team invests extra time during the sales process to ensure that we're customizing a solution for every client, rather than prescribing a generic offering. The last thing a marketer wants is to realize two months into a project that they really use some additional data not included in the scope, or that their quarterly reporting needs aren't compatible with their account structure. There are always red flags and barriers - my job is to identify them at the beginning, and to plan a path forward that prevents them from getting in the way.Once a client comes aboard, our focus is on clear expectations, goals, and accountabilities. The onboarding project plan will not only reflect the client's most important deadlines, it will lay out how each week's set of incremental goals contributes to them. We will revisit this plan on our recurring, standup-style meetings, and ensure that these little goals - and thus, the crucial big ones - stay on track!Lastly, we know that even the best-scoped major technical initiatives will still gift you with the occasional surprise - and that what matters is how you handle these surprises. We don't shy away from these twists and turns in the road; rather, we anticipate them, and have prepared a system of monitoring and escalation paths that allow us to keep these issues from bubbling "above the water line", so to speak. I take pride in our ability to move quickly to help our clients navigate through their challenging spots gracefully, and I believe this is a key to our ability to consistently deliver successful results.

Raleigh-Durham, North Carolina Area

In this role, I worked with clients, beginning in the sales process, to develop complix, custom solutions and technical project scopes to power predictive B2C and B2B marketing insights and communications. I oversaw the development and management of the now-federally-trademarked WARP10 process , and directly project-managed all data integrations, onboardings, and migrations. We saw fantastic results implementing this process, with a post-onboarding customer satisfaction score of 8.97 out of 10 throughout the entire period (and an NPS-equivalent score of 68).Check out the attached links for a summary of the key points of WARP10, and for an article I wrote giving a peek "under the hood" at the types of details we considered when successfully scoping and executing major initiatives for brands like Levi's, Avon, and PacSun.

Raleigh-Durham, North Carolina Area

Ownership of Windsor Circle's creative and strategic marketing services for online retailers, with a focus on data-driven, automated email.Key responsibilities included: - Management of pricing and packaging of marketing service offerings - P&L tracking and optimization - Sales enablement and adoption tracking - Project management of all new service engagementsIn this role, I exceeded my target adoption rate by over 10% via repackaging and supporting sales of our offerings and produced positive margins by implementing new processes to execute projects and track costs more efficiently.

Raleigh-Durham, North Carolina Area

Responsible for generating and closing new business while educating online retailers in the importance of customer retention and data-driven marketing. - Finished in top 3 in sales in first quarter in position - Led company in sales in final month of this first quarter - Exceeded quota by over 10% in second quarter in positionIn this role, I creatively leveraged internal resources (ranging from C-level executives, marketing, client success, product and development) along with relationships with external agencies, platform partners, and existing clients to win new business. I also received extensive training in both Challenger and Solution Selling methodologies, which I still draw on to this day!

Durham, Nc

- Set record for sales in first quarter in position - SIgned largest single deal in position history - Promoted within 4 months

Nashville, Tn/Durham, Nc

▪ Wrote sample questions and explanations for several test preparation books,including CliffsNotes GMAT book▪ Wrote chapter content and was on editing team for CliffsNotes GMAT book

Nashville, Tn

▪ Wrote and performed original songs▪ Successfully pitched my songs to publishers and artists, including one songthat was released as an artist’s lead single and music video

Greater Nashville Area, Tn

▪ Generated new leads through calling and research▪ Qualified, confirmed and filled gaps in CRM accounts to optimize lead quality▪ Educated prospects to resolve confusion and concerns about our services

Durham, Nc

▪ Created marketing materials and provided actionable market research reports ▪ Planned and executed all logistical aspects of large fundraising event, including coordination with multiple vendors and partners

Bachelor Of Science (B.S.), Commerce - Dual Concentration In Finance And Marketing, Commerce: 3.6, Overall: 3.5

Bachelor Of Science (B.S.), Finance/Marketing, Commerce Gpa: 3.6, Overall Gpa: 3.5

Activities and Societies: Sigma Nu