As part of a small development team, I participated in the completion of the new, upgraded version of the company’s core software product. Fulfilling the role of a generalist programmer, I took on tasks that required interaction with many pieces of the code base and development process. Responsibilities included:• Utilization of a variety of languages and tools, including: C++, C#, WPF, Python, Visual Studio 2010, Visual Assist X, Subversion, Buildbot, OnTime• Implementation of a continuous integration solution utilizing Python and the Buildbot package. The result managed build compilation, SVN integration, deployment of builds for development and quality assurance teams, and developer notifications.• Integration of crash dump functionality into the core product. Combined with the build history maintained by the continuous integration machine, crash dump generation facilitated detection, analysis and correction of critical software instability issues in both development and release.• Designed and implemented key upgrades to an existing feature of the product, providing users of the new version with a smoother, more streamlined interaction experience while enabling greater complexity of design.• Integrated new features with established code base, including utilizing existing tools and logic where possible, while refactoring and updating systems where necessary.• Handled research and correction of high priority bugs, including crash dump analysis.• Managed Subversion repository tree, including branching and merges of changes between trunk and update branch, as well as tagging of release builds from the trunk.• Participated in an Agile Development environment, including sprint planning and estimation utilizing OnTime software.• Collaborated with programmers, artists, graphic designers, quality assurance testers and management to produce a high quality product and to iterate over designs and implementations with a focus on the end user’s experience.

Worked as one of three programmers tasked with updating and maintaining the company’s core backend application, which was responsible for handling communication between cable providers and customer devices. Achievements included:• Developed a custom SNMP agent integrated into a Windows Service application.• Implemented data structures and SQL queries to support retrieval of complex system monitoring and configuration information via SNMP protocol.• Added enhanced debugging capabilities to allow greater flexibility in testing new features.• Utilized UML to diagram key portions of the application and class relationships in the code.

Worked as a programmer on unreleased Portal2 DLC and Peer Review Portal 2 DLC. Worked as Quality Assurance tester on Portal 2, Alien Swarm, and Left 4 Dead 2.Programming Achievements:• Developed GUI for Portal 2 DLC and integrated new DLC content into the existing UI.• Integrated game code with back end systems, including databases and cloud support.• Added new in-game elements and systems to support new game modes.• Console development and support, including compliance with TCRs and TRCs.• Developed code compatible with all platforms, including PC, OS X and consoles.• Provided design input and iteration.Quality Assurance Achievements:• Provided game systems testing across entire project.• Performed certification testing to assess the project's status against TCRs and TRCs.• Maintained testing facilities and deployed builds to all testing stations.• Per-level testing, including gameplay issues, performance and memory testing.

Fulfilled the role of Senior Training Specialist on a team of dedicated trainers tasked with handling all professional skills development for an office of approximately 500 employees. Responsibilities included development and presentation of multiple training courses such as membership processing, corporate compliance, finance, internal software tools, account processing and customer service skills. Assistance for business operations staff on technical issues and troubleshooting was also provided.

Managed multiple large business accounts, including membership processing and financial account reviews, collections and payment allocation, while maintaining fast, friendly and responsive service for each customer.