• Develop, implement, and manage the business plan and strategy for the organization.• Planning new initiatives and offerings for the organization.• Supervises and collaborates with technicians on client jobs.• Works with clients to develop a strategic plan to address their current IT needs with an emphasis on future growth and development.• Deliver outstanding customer service.• Managing marketing and sales• Handling legal and compliance responsibilities

Supervises the Revenue IT applications development and operations teamIdentifies and develops strategies and priorities to ensure efficient and effective utilization of resources to meet agency needsCoordinates with third party vendor and service providersResearches and compiles data and prepares reports and documentsExercises supervision over subordinate personnel

• Identifies technology needs and make recommendations to the City manager and the City Commission.• Maintains systems security such that confidential and sensitive information is protected while evaluating the company’s adherence to federal technology requirements for security and maintain compliance through adherence to CIS Controls V8 framework. • Manages I.T. projects utilizing various project management methodologies such as waterfall and agile project management.• Oversees day to day computer operations performed within the city, including equipment selection, system analysis, programming, and operations. In conference with users, evaluates organizational needs, objectives, and goals, researching products available and helping to identify products and procedures to best meet those needs. • Receives and reviews work orders and identifies priorities. Schedules equipment repair and maintenance. Assists in planning and scheduling major projects.• Diagnoses, analyzes, and works to resolve/repair problems involving hardware, software, peripheral, or network problems. Tests hardware components, monitors, parts, and software; identifies data errors, and equipment malfunctions. Initiates appropriate action to correct errors, recover data, and obtain maintenance. Troubleshoots network connectivity and network problems. Repairs network cables. repairs or replaces defective computer components. Removes, replaces, or re-installs software. Researches cost of repairs or replacement of computers, peripherals, or components. contacts outside service providers for repair support as needed.• Monitors inventory levels of equipment, supplies, tools, and other materials. Ensures availability of adequate materials to conduct work activities. Initiates requests for new/replacement items. Obtains competitive price quotes from vendors. Receives new hardware/software for delivery to City departments.

• Oversees day to day computer operations performed within the City, including equipment selection, system analysis, programming, and operations. In conference with users, evaluates organizational needs, objectives, and goals, researching products available and helping to identify products and procedures to best meet those needs.• Receives and reviews work orders and identifies priorities. Schedules equipment repair and maintenance. Assists in planning and scheduling major projects.• Continuously evaluates the condition of technology resources and conducts related inspections. Coordinates needed repairs, maintenance work, inspections, and upgrades to minimize downtime.

• Establishes, develops, and maintains vendor relationships.• ATM deployment.• Supports local/wide area network hardware/Windows software.• Runs procedures that maintain security of technology infrastructure. • Research/diagnose IT problems within the entire infrastructure. • Responds to user problems on PCs & printers. • Install/configure/test/network new servers for systems/fax/printers/etc. • Maintains documentation & support services/warranties for equipment, software, hardware, & peripherals. • Installs new software for the network. • Innovative & creative thinking skills. • Website development/maintenance. • Administers the phone system.• Trains staff on equipment & all software including Microsoft Office.

• Provides technical assistance to faculty and staff in the Distance Learning and smart room classrooms.• Provides technical support for services such as: Polycom Interactive Video hardware, desktop conferencing, lecture capture software, and computer support.• Responsible for start-up and shut-down of Distance Learning rooms, monitoring of class sessions, and troubleshooting technical issues.

• Performs computer repair and consulting onsite in the customer's home or place of business.• Recommends upgrades and upsell of products and services to the customer.• Configures and troubleshoot network and connectivity issues.• Removes viruses, malware, spyware, and other performance crippling software.

• Selected for the Senior On Duty pilot program that trained six senior agents to perform management duties.• Duties include managing a team of 40-50 agents, ensuring work flow is being managed properly and efficiently, responding to customer service issues with stores, and managerial reporting.• Performs quality assurance audits on agents' work.• Supports retail stores by completing technical services remotely on a wide range of customer computers.• Troubleshoots escalations from first level agents.

• Inputs, maintains, and backs up data into the Lytec database.• Verifies and documents patients' insurance eligibility and benefits prior to services being rendered.• Maintains good communication between the outside sales representatives and the office.• Researches and interprets medical policy and procedures as set forth by Medicare/Medicaid and insurance companies.• Implements additional revenue streams to the organization via online sales that have rendered positive revenue.

• Responsible for the audio and visual production of the services for the church.• Maintained equipment.• Communicated and coordinated events with the church leadership and staff.

• Directly supervised six resident assistants and trained up to thirty-five resident assistants.• Ensure the maintenance and upkeep of the dormitory through physical plant.• 2009 SEAHO (South East Association of Housing Officers) program presenter.• Coordinated the alcohol education organization, managed budget, wrote grants, and recruited new members for the organization.• Planned on- and off-campus events in collaboration with numerous community health groups. • Responsible for response, assessment, and management of crisis situations affecting student health and safety.

• Assist customer with their paint making decision.• Mixed, tinted, and custom matched paint colors.• Stocked paint and sundry items.

• Supervising three (3) cashiers and the opening and closing procedures of the accounting office.• Supplying tills to cashiers, reconciling tills as cashiers’ shifts ended, preparing the daily deposit, and assuring that the safe, tills, and deposit balanced.• Consistently exceeded monthly sales goals for insurance add on plans for products.