-Deliver exceptional customer service through clear and concise written and verbal communication channels, ensuring prompt and satisfactory resolution of inquiries and issues.-Collaborate with Development and QA teams to test and validate software updates, patches, and enhancements, providing feedback on functionality, usability, and performance.-Actively participate in meetings, contributing insights, sharing feedback, and collaborating with cross-functional teams to drive alignment and facilitate effective decision-making.-Respond to service desk tickets and user inquiries promptly, diagnosing technical issues and providing timely resolutions or escalations as needed.-Demonstrated ability to independently manage multiple programs/projects simultaneously, set priorities, and meet deadlines in a fast-paced environment with rapidly changing priorities.-Proficient in compiling, analyzing, and presenting data for various audiences, leveraging analytical tools and visualization techniques to facilitate informed decision-making.-Identify opportunities to streamline manual processes through automation, leveraging scripting languages and workflow tools to improve efficiency and reduce operational overhead.-Lead a team of [number] employees to ensure efficient workflow and achievement of company goals, providing guidance, support, and mentorship as needed.-Train and orientate new employees on company policies, procedures, and best practices, ensuring a smooth transition into their roles and alignment with organizational standards.

●Conduct interviews to determine the nature of the caller's (public, beneficiaries or representatives) question or issue on Social Security Administration’s (SSA) national 800 number ●Determine the most appropriate actions to take to obtain benefits or privileges, to comply with reporting and disclosure requirements, or to fulfill other obligations under laws or regulations●Instruct non-medical eligibility requirements that include, living arrangements or resources before claims are denied●Estimate retirement auxiliary and/or survivor benefits to interpret what plan would be best for the present and future●Initiate contacts with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports●Make routine as well as complex system inputs to correct or change records of entitlement and eligibility ●Instruct the public on appeal rights and produce necessary forms to carry out timely processing●Build sustainable relationships and trust with customer accounts through open and interactive communication

●Led a group of customer service staff engaged in addressing customer issues and responding to the service needs of residential and commercial gas customers ●Utilized problem solving skills in managing high-level customer complaints and providing immediate resolution for disputes ●Accurately deciphered bills, billing cycles, processes and charges to ensure that customers understand their statements ●Prepared work orders, processed payments, entered payment information, and ran credit checks for new customers●Assessed customer needs and professionally rectified issues dealing with customer accounts to achieve satisfaction●Trained and mentored new employees on policies and processes to be successful in their positions on the job●Helped establish Peoples Gas’ reputation as a company that offers excellent service and customer support

●Fulfilled basic warehousing and stock order duties while focusing on customer experience, quality, safety, and productivity ●Offloaded trucks, deciphered work orders, located stock, and packed items for shipment while prioritizing workloads ●Operated warehouse machinery including forklifts, cherry pickers, and pallet jacks to pick or store product from shelves●Received products using frequency scanners and inspected the merchandise for damage, flaws, and irregularities●Deciphered work orders of computer monitors to determine the type and quantity of items ordered by customers●Certified to walk onto live floor with robots, as a maintenance manager with the options to reset and maneuver robots if needed to maintain a healthy workflow ●Properly recorded all picked and packed items into the Amazon order database, ensuring that all documentation regarding packed items is generated from the system and handed over to the delivery personnel

●Transformed store visitors into loyal Apple customers by delivering world-class service with an upbeat and positive attitude ●Assessed feedback to help the whole team figure out best practices to assist in daily task and interactions with customers●Provided demos/presentations in various environments to educate the community on various software and hardware skills●Strategized customer journey in the moment to find coverage that meets traffic demands ●Managed inventory control to ensure availability of all merchandise from the stockroom and on the sales floor displays●Performed device troubleshooting by utilizing technical knowledge and skill at making the right solutions for customers●Facilitated workshops for product functionalities and trained new users of the products ●Trained and orientated new employees on the policies, cashier duties and how to operate equipment, also train and supervise them on how to complete special tasks as well as conduct goal meetings in department

-Interact with customers via telephone & email to assist with(their) customer inquiries and issues while displaying patience, empathy and sympathy-Document customer info and inquiries accurately following prompts from computerized system-Decipher billing cycles, processes and charges effectively so customers understand their statements-Prepare accurate work orders, process payments and insert payment info accurately while running credit checks for new customers-Promote and recommend products and services based on the customer’s needs and interests, confirm and close out sales -Achieve and maintain call center performance goals, while impacting the business goals of the company -Display my problem solving skills to provide solutions to assist customers that have reached collections. Setting up payment plans and taking payments to clear balances