Kylen Griffith Email & Phone Number

Tempe, Arizona, United States

• Proactively resolves front-end system errors, investigating and addressing escalations from both internal and external stakeholders to maintain operational efficiency.•Architects and enhances workflows to optimize operational processes, driving increased productivity and streamlined performance.•Oversees incoming provider data escalations and manages production queue/inventory to meet operational demands effectively.•Facilitates collaboration across internal teams, ensuring clear communication of findings and resolutions to stakeholders and fostering a culture of cross-functional synergy•Engages in cross-functional meetings to articulate findings, propose solutions, and facilitate productive discussions that drive operational excellence.•Employs a high intellect of provider data insights, internal tools, and technical acumen to autonomously drive strategic business decisions and deliver actionable intelligence.

Phoenix, Arizona, United States

• Manage the escalation and resolution process with external vendors to ensure appropriate turnaround times•Analyzes and Identifies the technological factors that prevent successful pricing automations on disputed claims in conjunction with payer-provider contracts•Lead working relations with diverse partners and stakeholders internal administrative Network to ensure a correct resolution pathway•In-depth understanding of inner Insurance operations to maintain maximum efficiency and operational integrity•Experience handling personal health information PHI •Cross train employees to understand and perform other workflows within processor criteria•Supports team members and lead by guiding decisions and implementation on an ongoing basis •Execute internal audits for workflow and performance improvements•Systematically identifies the technological and policy factors that prevent successful automated pricing/benefits•Mastery of 8+ workflows pertaining to Production inventory and vitals•Identifies the technological and clinical policy factors that prevent successful that prevent successful automated pricing/benefits

• Receives inbound roadside assistance calls. • Provides exceptional customer service with a sense of urgency by troubleshooting the issues and dispatching appropriate repair services.• 100% comprehension of policy and procedures.• Maintains essential documentation of all rental contracts.• Displays rational thought process while making decisions based on reason.• Displays advanced knowledge of US-CAN geography to better assist customers• Review call files and submit Agent and Service Provider discrepancies to management• Reaches out to multiple parties throughout the U-haul network in USA & CAN(all regions)

Phoenix, Az

• Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.• Complete understanding of menu items and explained them to guests accurately.• Used Point of Sale system/cash register to record the order and compute the amount of the bill.• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.• Checked products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.• Adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up.

• Maintained customer service among meat counter• Followed food safety measures • Cleaned department for the startup process next day• Compacted trash and cardboard in proper machinery• Maintained count of backroom inventory and sales floor inventory• Switched departments temporarily to provide assistance to departments needing help• Kept temperatures below 40 degrees for cold chain process

• Operated a cash register for cash, check and credit card transactions with 100% accuracy.• Stocked and replenished merchandise according to store merchandising layouts.• Trained new crew workers• Cross-trained and coordinated scheduling with team members to ensure seamless service.• Verified that prepared food met all standards for quality and quantity.• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster, and sidewalk.• Greeted customers and provided excellent customer service.