Kylene Eckart Email & Phone Number

Tucson, Az, Us

• Managed performance and revenue growth of traditional location with team of bankers, service representatives, and customer experience manager.• Accountable for driving and achieving sales revenue for branch.• Recruited talent, interviewed, hire, trained, performance & sales coach, and developed team members.• Outreach to community businesses, constituents, and networking groups in an effort to bring in new, grow on existing, and develop small business and high value relationships and acquisition.

Tucson, Az

• Managed performance and revenue growth of in-store location with team of bankers and assistant manager.• Accountable for customer service experience and scores of all staff and store.• Recruited talent, interviewed, hired, trained, performance & sales coached, and developed team members to drive outstanding results.• Came into location where turnover was over 75%, and built up a team with 0% turnover under my leadership; significant upward trends in revenue, small business growth, and customer service scores.• Developed bankers, and branch achieved top rankings in district performance within 1yr and received Pinnacle Performance Award under my leadership.

Pueblo, Co & Billings, Mt

Wells Fargo Bank, Billings, MT, 2008 – July 2013 Loan Specialist • Worked in Payoff Control division, handled internal and external calls, research, and processed equity loan payments. • In 2009, departmental transitioning moved me to our Account Resolution and Research team with my manager, where I resolved equity account maintenance and servicing. • In 2011, through largest bank merger ever-recorded, my department's roles realigned. I composed procedural instructions, and solved copies and research requests. As the only procedural writer, I revitalized stale-dated procedures and exceeded audit expectations. • Team Member Employee of the Month and Impact Award Recipient. Wells Fargo Bank, Billings, MT, 2002 - 2008 Retail Bank Manager • Supervised 2 in-store locations initially and eventually managed 4 locations simultaneously. Hired, trained, performance-coached and developed staff members including: tellers, bankers, and service managers. Also, opened accounts for business and high-value clients, and retained customer relationships. • More than doubled sales revenue and staff retention in 1 year with in-store locations. • Obtained health and life insurance licenses, notary public, and bank officer title during retail roles. • Co-chaired and/or Volunteer for Community Connection Committee for over 6 years. • 2005 Star Manager Award Recipient, 2005 Leadership Conference winner for Pack Sales Challenge, 2003 Award Winner for Outstanding Contributions. Wells Fargo Bank, Pueblo, CO & Billings, MT, 2000 - 2002 Lead Teller • Began my career with Wells Fargo in Pueblo, CO as a teller. Loved working with my customers and assisting and educating them on their banking needs. Quickly moved up to Lead Teller when I moved to Billings, MT. • 2000 Appreciation Award winner for outstanding sales efforts.