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Kylene H. is listed as Global Support Technician Team Lead at Milestone Technologies, Inc. at Milestone Technologies, Inc., a company with 1491 employees, based in Chico, California, United States. AeroLeads shows a matched LinkedIn profile for Kylene H..
Kylene H. previously worked as Global Support Technician Team Lead at Milestone Technologies, Inc. and Global Support Technician at Milestone Technologies, Inc.. Kylene H. holds General Education from Butte College.
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I have a strong drive to helping others whether in a customer support role or as a team leader or supervisory role. I have a strong work ethic and excellent communication skills. While working in the contact center environment our team has demonstrated that mental challenges, creative problem solving and adaptability are important elements to success in addition to an ability to learn quickly and perform tasks efficiently.
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United States
Manage my queues: tickets, phone calls, chat interactions and assisting with troubleshooting, password resets and access questions as listed in Global Support Technician roleAdditionally as a Team Lead:*Answer team questions and provide helpful resources*Monitor team activity and productivity*Communicate important updates and expectations to the.
United States
*Respond to technical support requests managed through chat (Slack), Email (Outlook, GSuite), Phone (Zoom phone, WebEx, Jabber, Slack calls), and ticketing system (ServiceHub, Jira)*Triage initial help requests and redirect to proper resources when necessary; respond to necessary escalations within the Company approved procedures and metrics requirements.
Chico, California Area
Customer support via phone, chat and email with a focus on handling escalations, routing cases to the proper teams, facilitating processes and tracking of ever-changing issues, offering advanced troubleshooting and coaching to Tier 1 agents and supporting them in a positive manner to ensure best customer outcome, in depth knowledge of product and.
Chico, California Area
Respond to and resolve customer requests via phone, email and chat, utilize approved resources to identify and resolve customer requests, use communication techniques to de-escalate and handle customer complaints, maintain expected or better metrics including Customer Satisfaction, Quality Assurance and schedule adherence.
Chico, California Area
Hired for an interim period but without interim limitations on tools access or responsibilities. Monitor multiple tools including workforce tools, hangouts, e-mail, phone and floor, directly responsible for team of 8-10 including monitoring metrics, coaching and record keeping, acting as floor supervisor (staff of 50-60) by assisting all staff to.
Chico, California Area
Responsibilities as listed above - Exceeded goals in metrics including adherence, customer satisfaction and Quality Assurance. made contributions towards improving internal tools. Actively worked at honing and utilizing my talents for de-escalating upset and angry customers as well as going above and beyond in taking ownership and working toward positive.
Chico, California Area
Customer Service including multi-line phones, email, live chat support and order processingHandling customer complaintsSupervising 6-12 employees, training and delegationHuman Resources including development of company policies, handbooks and other documentation as well as maintenance of OSHA requirements and standardsTechnical support and maintenance of.
Chico, California Area
Multi-line phones, data entry, mailings, filing, customer service, technical support, order fulfillment, shipping/receiving, warehouse maintenance
Other employees you can reach at milestonepowered.com. View company contacts for 1491 employees →
Larry Mackie
Colleague at Milestone Technologies, Inc.Oakland, California, United States, United States
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JG
Jose Garcia
Colleague at Milestone Technologies, Inc.Chico, California, United States, United States
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LH
Laurel Hood
Colleague at Milestone Technologies, Inc.Danville, California, United States, United States
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MM
Marina Marot
Colleague at Milestone Technologies, Inc.Ireland, Ireland
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EK
Elle Kumar
Colleague at Milestone Technologies, Inc.Hyderabad, Telangana, India, India
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KT
Kyle Tobkin
Colleague at Milestone Technologies, Inc.San Francisco Bay Area, United States
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RG
Raghavi Goud
Colleague at Milestone Technologies, Inc.Hyderabad, Telangana, India, India
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AP
Adam Paal
Colleague at Milestone Technologies, Inc.Reynoldsburg, Ohio, United States, United States
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JF
Jose Fajardo-Cabrera
Colleague at Milestone Technologies, Inc.Palo Alto, California, United States, United States
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AG
Arjun Ganta
Colleague at Milestone Technologies, Inc.Hyderabad, Telangana, India, India
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Quick answers generated from the profile data available on this page.
Kylene H. works for Milestone Technologies, Inc..
Kylene H. is listed as Global Support Technician Team Lead at Milestone Technologies, Inc. at Milestone Technologies, Inc..
Kylene H. is based in Chico, California, United States while working with Milestone Technologies, Inc..
Kylene H. has worked for Milestone Technologies, Inc., T Shirt Mojo, and Printmojo Llc.
Kylene H.'s colleagues at Milestone Technologies, Inc. include Larry Mackie, Jose Garcia, Laurel Hood, Marina Marot, and Elle Kumar.
You can use AeroLeads to view verified contact signals for Kylene H. at Milestone Technologies, Inc., including work email, phone, and LinkedIn data when available.
Kylene H. holds General Education from Butte College.
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