Kylene Nickoli Email & Phone Number

Manage branch operations for a recognized financial institution in the Del Mar VA region, supervising an 11 associate team. Ensured compliance with National Credit Union guidelines and Federal regulations such as the Patriot Act and Fairness Housing and Lending Act. Recognized for superior performance as noted by multiple achievement awards, “The NASA Federal Credit Union Presidents Award(s)” for strides both in community involvement and for demonstration of outstanding leadership; and awarded annual performance bonuses for exemplary personal performance.

Solely responsible for Annapolis store hiring. Sourced applications, conducted interviews, communicated with Store Manager of qualified applicants and set start dates for these individuals. Solely training all affiliates, facilitated new hire orientation and completed mandatory forms in compliance with state and federal tax documentation and Employment Eligibility verification. •Forecasting & Auditing - Responsible to forecast and ordering sufficient cash for store operation, managing a $50,000 vault. Audited cash drawers for 30 employees, balanced and replenished cash and documented employee’s variances. •Resource Management – Responsible for supply acquisition and monthly reconciliation of company credit card; managed store budget and received recognition for cost conservation and waste reduction. Managed and scheduled a 30-member team. Planned adequate staffing for store operation, audited timecards and register drawers and processed bi-weekly payroll.•Merchandising – Utilized a corporate merchandising map to relocate merchandise to enhance marketing and customer appeal resulting in increased store sales and margins. •Community Service - Organized store wide community events that solicited store business through community involvement. Such philanthropic events include: “Go Pink Night” where all funds supported the Susan G Komen Foundation; “Support our Troops Month” for collection of snack bags to welcome home troops of returning soldiers at BWI Airport.

Responsible for restaurant and bar operation. •Customer service and Relations •Shift Operations Manager, fiduciary control and problem solving•Catering and Event Preparation on and off-site.

Responsible for restaurant and retail operation. Recognized as the third Starbucks Corporate employee to receive the honorable “Coffee Master Certification” and awarded the “Partner of the Quarter” for the Philadelphia region for personal performance.•Customer service, Hiring and Staff Training•Labor and Budget Management and Payroll Processing •Inventory, Ordering, Auditing, Merchandising and Marketing. •Cash handling security and procedures •Operational Management and Problem solving

Retail Operations Management and contributed to the stores’ positive footprint in Annapolis community.•Customer Service and relations - Ensured customers received exceptional customer service from staff; measured performance via electronic customer surveys based on criteria of store appearance, cleanliness and associate demeanor.