Kyle Nelstead Email & Phone Number

Vancouver, British Columbia, Canada

I worked as part of the Settlement Network, managing Grants and Contribution Agreements that IRCC awards to external organizations in the settlement sector. On average, I managed 8 files at a time totaling roughly $50,000,000 in value. Key duties included:- Managed payments, reviewed forecasts, and tracked spending patterns- Performed on-site activity monitors, reviewed quarterly progress reports- As needed, worked with recipients to amend agreements to increase program output… Show more I worked as part of the Settlement Network, managing Grants and Contribution Agreements that IRCC awards to external organizations in the settlement sector. On average, I managed 8 files at a time totaling roughly $50,000,000 in value. Key duties included:- Managed payments, reviewed forecasts, and tracked spending patterns- Performed on-site activity monitors, reviewed quarterly progress reports- As needed, worked with recipients to amend agreements to increase program output and funding- As part of any amendment, I would summarize and present updated targets to IRCC management - Assessed new grant and contribution agreement proposals, scoring them for adherence to our guidelines and chances of success in targeted programming- Wrote and updated one-pagers for government officials conducting regional visits to groups I managed- Proactively identified needs and challenges of recipients, reaching out to them as needed to ensure they had all the support needed to administer their programs Show less

Vancouver, British Columbia, Canada

I worked as part of the Resettlement Assistance Program Point of Entry team (RAP POE), where we focused on providing support to refugees arriving in Canada.- Prepared weekly briefing materials for upper management tracking key indicators.- Developed a report analyzing the effectiveness of a new organization's ability to provide services for refugees.- Acted as team supervisor (PM-04) on multiple occasions.- As part of supervisor role, participated in hiring processes for new… Show more I worked as part of the Resettlement Assistance Program Point of Entry team (RAP POE), where we focused on providing support to refugees arriving in Canada.- Prepared weekly briefing materials for upper management tracking key indicators.- Developed a report analyzing the effectiveness of a new organization's ability to provide services for refugees.- Acted as team supervisor (PM-04) on multiple occasions.- As part of supervisor role, participated in hiring processes for new administrative assistants for the department.- As part of supervisor role, reviewed and acted as signing authority for RAP spending requests for newly arrived refugees.- Worked extensively within GCMS processing RAP applications.- Performed as team lead for our first charter to ever arrive to Abbotsford, BC, and exercised judgment in reviewing arrival procedures for the area (including hotel standards and COVID-19 protocols).- Prepared income support documents and performed data entry.- Maintained effective working relationships with external stakeholders involved in the delivery of RAP (IOM, international missions, CBSA, SAHs, private sponsors, SPOs, and health authorities as needed).- Worked overtime as needed to travel meet charter flights at the airport to provide support to clients and stakeholders arriving in Canada, often needing to adapt to on-the-ground situation.- Traveled to hotel sites to gather feedback and provide support to clients and stakeholders.- Attended weekly national meetings and summarized and reported on anything of note.- Monitored shared inbox where we received any variety of requests; often liaised with other departments to help provide answers and/or solutions for clients. Show less

Abbotsford, British Columbia, Canada

In this role, I was primarily responsible for the timely and accurate processing of private refugee sponsorship applications. MCC is a Sponsorship Agreement Holder (SAH) with the Canadian government, and partners with local groups to sponsor refugees to resettle in Canada. In this position, I:- Oversaw every aspect of submitting application packages to IRCC to sponsor refugees under Canada's Privately Sponsored Refugees program.- Worked closely with external stakeholders, including… Show more In this role, I was primarily responsible for the timely and accurate processing of private refugee sponsorship applications. MCC is a Sponsorship Agreement Holder (SAH) with the Canadian government, and partners with local groups to sponsor refugees to resettle in Canada. In this position, I:- Oversaw every aspect of submitting application packages to IRCC to sponsor refugees under Canada's Privately Sponsored Refugees program.- Worked closely with external stakeholders, including IRCC, our local partners, and international organizations.- Moderated both virtual and in-person training sessions for new private sponsors.- Created and updated quarterly reports outlining my department's performance and trends.- Recommended and outlined the steps for a new operations director role within the team, which now exists as a distinct position nationally at this organization.- Performed financial duties: Handled deposits and disbursements in addition to calculating minimum Resettlement Assistance Program (RAP) rates.- Completed training in trauma-informed care for refugee families and working with vulnerable adult populations.- Monitored all correspondence from IRCC and our sponsors to ensure all deadlines were met.- Performed regular data entry and data analysis within our proprietary database and Excel.- Developed materials for publication on our provincial website.- During my supervisor's unplanned 4-month leave, I acted as department lead in her absence.- Organized training materials and guides for distribution to our clients. - Signed an additional 1-month contract with our national office to provide additional database integrity support. Show less

Vancouver, Canada Area

In this program, I focused my research on current refugee issues. This work included:- 30-page literature review on Private Refugee Sponsorship in Canada- 30-page literature review on refugee experiences of the resettlement process- Briefing paper on challenges for the Global Compact for Refugees- Research proposal for Venezuelan displacement and forced migration to Peru- Opinion piece on the benefits of accepting more refugees to CanadaI also studied issues of… Show more In this program, I focused my research on current refugee issues. This work included:- 30-page literature review on Private Refugee Sponsorship in Canada- 30-page literature review on refugee experiences of the resettlement process- Briefing paper on challenges for the Global Compact for Refugees- Research proposal for Venezuelan displacement and forced migration to Peru- Opinion piece on the benefits of accepting more refugees to CanadaI also studied issues of international development, economics, state failure and security, the history of Latin America, and social science research methodology. Show less

Langley, Bc

In this position, I provided technical support and communication between our IT department and the university community. My accomplishments in this position include:- Increased our efficiency by over 50% while maintaining 98% customer rating- Based on performance data, made recommendations for operational changes within our department.- Wrote documentation for hundreds of user tutorial guides, condensing complex, technical material into understandable, easy-to-follow steps-… Show more In this position, I provided technical support and communication between our IT department and the university community. My accomplishments in this position include:- Increased our efficiency by over 50% while maintaining 98% customer rating- Based on performance data, made recommendations for operational changes within our department.- Wrote documentation for hundreds of user tutorial guides, condensing complex, technical material into understandable, easy-to-follow steps- Trained and managed a team of 4 student workers- Helped train university employees from other departments as we transitioned multiple departments to use our new updated service management applications. Now, our Service Desk runs support for many different departments, rather than just for IT.- Created weekly performance reports in Tableau- Trained staff in the use of advanced Excel formulas and performed big data analysis on all IT assets throughout campus. Show less

Master'S Degree, International/Global Studies

B.A., International Studies, Emphasis In International Development

Activities and Societies: International Student Programs, Dorm Football, Badminton Club, Guitar Ensamble