Kyle Stringer Email & Phone Number

- Served as initial point of contact for suppliers (such as Samsung, Ingram Micro, Lagrande) on matters related to project scope, supply management, and invoicing; maintained supplier relationships to ensure compliance with agreed contractual terms and business needs- Defined objectives aligned to sourcing strategies through the development and.

Louisville, Kentucky, United States

Louisville, Kentucky, United States

United States

- Maintained client satisfaction with ADT services for Sherman Williams and Harbor Freight National national accounts in accordance with contractual obligations and SLA’s- Provided both verbal and written presentations to prospective customers explaining the process for project completion- Provided hyper-care training on the operation of their equipment.

- Determined and prioritized the urgency of each service request for approximately 1,200+ commercial and residential clients across 5 states- Managed, organized and scheduled daily call list(s) for a team of 4 Service Technicians- Managed against SLA’s to ensure contractual obligations of the organization were being met by service technicians weekly.

- Created developmental opportunities while recognizing employee strengths; managed via monthly 1:1 session for developmental purposes and evaluation- Managed cost of sales through inventory management system while also troubleshooting variances- Reviewed and executed cost control opportunities while taking corrective action as needed, and suggesting.

- Reinforced employee morale by endorsing and implementing new incentive programs, such as a point-based system for going above and beyond completion of assigned tasks, resulting in employee recognition- Was responsible for training and development of up to 8 Support Technicians in general new hire training, STAR development training, technical training.

- Was responsible for the physical assembly, wiring and testing of control panels for industrial equipment- Built back panels and enclosures according to dimension and layout specifications- Mounted components to back panels and enclosures- Routed and bundled wire and cables neatly to meet wiring standards- Point to point wiring of relays, controls, PLC’s.

- Daily maintenance of approximately 280+ games in 64,000 sq. ft. facility, as well as billiard and shuffleboard tables; preventative maintenance included detailed cleaning, calibrating, identifying & addressing newfound issues for repair- Assembled and tested new games- Handled guest inquiries and concerns with immediate attention and professionalism.