- Served as initial point of contact for suppliers (such as Samsung, Ingram Micro, Lagrande) on matters related to project scope, supply management, and invoicing; maintained supplier relationships to ensure compliance with agreed contractual terms and business needs- Defined objectives aligned to sourcing strategies through the development and distribution of RFI’s and RFX’s, vendor communication, vendor selection, and collaboration with cross-functional teams including business owners- Reviewed and approve vendor invoices if billing is appropriate based on NET terms of the contract- Worked cross functionally with Project Management, Engineering, and Sales teams to lead process improvement initiatives and provide training on operational efficiency on behalf of the Procurement department- Compiled, updated, and prepared reports and analysis on project status while managing data collection, and data analysis for interdepartmental review- Developed risk mitigation strategies to address potential supply chain disruptions; ensured business continuity by establishing contingency plans and alternative sources of inventory- Ensured adherence to standard across all projects; maintain cost control on parts and deliverables related to project SLA’s- Ensured all managed spend arrangements comply with relevant policies and regulatory requirements- Worked closely with Project & Program Managers to execute against milestones and track sourcing progress- Partnered with other control colleagues to identify and analyze trends and cost savings opportunities- Performed UAT on Oracle NetSuite ERP system and provided feedback on workflows needed for efficient contract, order management, purchasing, and inventory processes- Trained and managed 2 procurement coordinators on software uses and workflow for project completion

- Maintained client satisfaction with ADT services for Sherman Williams and Harbor Freight National national accounts in accordance with contractual obligations and SLA’s- Provided both verbal and written presentations to prospective customers explaining the process for project completion- Provided hyper-care training on the operation of their equipment and applicable services- Ensured projects (approximately 60 to 70 per week) are completed on time and within budget, while maintaining project efficiency until completion - Ensured the accuracy of data in project tracking system Mastermind and JMT- Coordinated the installation of National Account Customers with local branches and sub-contractors in a timely manner- Ensured that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department- Tracked statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner- Prepared formal correspondence in response to customer’s questions or concerns and handled escalated customer calls as needed- Supervisory responsibilities included oversight on execution of daily tasks assigned to Account Coordinators, Technicians, and sub-contractors

- Determined and prioritized the urgency of each service request for approximately 1,200+ commercial and residential clients across 5 states- Managed, organized and scheduled daily call list(s) for a team of 4 Service Technicians- Managed against SLA’s to ensure contractual obligations of the organization were being met by service technicians weekly, monthly, quarterly, and annually- Managed project cost and inventory levels for cost avoidance and savings opportunities- Kept clients advised of all schedule changes and progress with daily communication of ongoing projects- Proactively created monthly schedule of all preventative maintenance contracts- Provided excellent customer service with response to requests, inquires, and complaints; provided solutions to each client with timely follow up and professional communication- Visited the job site to assess projected scope of work and create estimates, recommend technology upgrades/initial install for hardware- Maintained accurate document record keeping and recorded ongoing change orders/notes for all installations, service calls, and inspections in Sedona database- Monitored, researched, and completed approximately 12 daily/weekly/monthly reports issued by Central Monitoring Station- Provided back up support to Installation Department as needed

- Created developmental opportunities while recognizing employee strengths; managed via monthly 1:1 session for developmental purposes and evaluation- Managed cost of sales through inventory management system while also troubleshooting variances- Reviewed and executed cost control opportunities while taking corrective action as needed, and suggesting alternative courses of action with management- Ensured the timely completion of all repairs to amusement equipment or facility (consistently within the top 3 stores in the country for uptime)- Maintained systems which ensured overall financial responsibility for games, parts, chip inventory, ordering, etc.- Acquired parts for games from new or existing sources and properly documented and disposes of outdated/damaged equipment- Negotiated with vendors for most cost-effective repair solutions by reviewing product replacement parts and cost- Set department sales goals and created incentive programs amongst team members in order to increase store revenue- Was responsible for review and upkeep of all amusement areas to ensure correct and profitable placement of all products and games- Proactively supported the building maintenance and repair plan with leadership without compromising technical support for amusements- Ensured the quality of all products to the guest through game maintenance and quality control- Ensured a well maintained, safe, secure, and sanitary environment for all D&B guests and staffCommunicated, implemented, and followed up on all changes to technical products and amusement systems along with their corresponding procedures- Practiced proactive guest management by recognizing opportunities for improvement before issues could occur, resolving the ones that did, and leaving the guest with a positive experience always portraying a positive company image

- Reinforced employee morale by endorsing and implementing new incentive programs, such as a point-based system for going above and beyond completion of assigned tasks, resulting in employee recognition- Was responsible for training and development of up to 8 Support Technicians in general new hire training, STAR development training, technical training, and ongoing mentorship- Created weekly department schedule for Support Technicians- Performed ‘Winner’s Circle’ inventory, completing counts for documentation into COMPEAT- Maintained game card Kiosks for optimum operation; handled all calls requiring resolution from IT to fix escalated issues related to Kiosks- Successfully trained new hire staff for 6 NSO locations while serving on D&B Blue and Orange team- Continued to uphold IPC standards as outlined by Support Technician role - Acted as department SME for software systems. Proficiencies include: MARS System Manager, Benchtool, RPOS, TMX, Micros, Embed, Sacoa, Symphony, Asset Panda

- Was responsible for the physical assembly, wiring and testing of control panels for industrial equipment- Built back panels and enclosures according to dimension and layout specifications- Mounted components to back panels and enclosures- Routed and bundled wire and cables neatly to meet wiring standards- Point to point wiring of relays, controls, PLC’s, I/O Modules, VFD’s, Interfaces, & instrumentation- Troubleshoot panels as needed to eliminate wiring errors and component malfunctions- Maintained red line drawing mark-ups of changes required during fabrication- Communicated red line changes to Engineer or Team Leader for revision prior to completion- Communicated effectively with all team members, leads, builders, and engineers

- Daily maintenance of approximately 280+ games in 64,000 sq. ft. facility, as well as billiard and shuffleboard tables; preventative maintenance included detailed cleaning, calibrating, identifying & addressing newfound issues for repair- Assembled and tested new games- Handled guest inquiries and concerns with immediate attention and professionalism- Executed opening and closing duties based on assigned schedule, which included but was not limited to communication and documentation on game issues, stocking games, and cleaning games & tech room