Kyle O. Email & Phone Number

My proudest achievement was graduating from Fort Hays State University with a Bachelor of Business Administration in management and a certificate in leadership studies. As a child, I loved learning about computers, which led me to initially study computer science in college. However, with guidance from my academic advisor and career center, I discovered my true passion lay in business operations, management, and leadership.During college, I:• Held leadership roles in campus organizations• Completed and executed a strategic action plan as part of my leadership coursesThroughout my career, I've demonstrated:• Several years of superior customer service• Positive employee relations experience• Proven leadership in team management and individual coaching• Ability to assume managerial responsibilities when neededCurrently, I work at the Gaylord Rockies Resort and Convention Center as a front office expert, specializing in overnight operations. My focus is on:• Maintaining operational excellence• Creating unforgettable guest experiences• Collaborating with co-Stars across the hotel• Increasing profitabilityAchievements and responsibilities:• Trailblazer Award recipient (one of the highest honors at Gaylord Rockies)• Certified Star Trainer, assisting with onboarding, training, and career growth• Developing co-Stars and leaders to improve efficiency and operational excellenceI'm committed to working for companies that align with my values, and I am open to growing my network and sharing my perspectives.

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  Overnight Guest Experience Expert

  Gaylord Hotels

  Jan 2023 - Present - 6700 N Gaylord Rockies Blvd, Aurora Co 80019, United States

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  Fort Hays State University

  Bachelor Of Business Administration - Bba