Kyle Ortman Email & Phone Number

Springfield, Il, Us

•IT Consulting •Malware Removal •PC Repair •Mobile Device Repair •Technical Training •Aerial Photography •Custom Fiberglassing •Event Planning •DJ Service •Promoter •Producer •Mix/Mastering •Remix •Document Workflow •Electronic Signature Design •Voice Model •Projection Mapping •Balloon Sculptures

Conshohocken, Pa, Us

Detailed analysis to identify trends and explore market opportunities.

Conshohocken, Pa, Us

On-boarding top new talent can be difficult for managers. In today’s world, system access, hardware requests and the time it takes to get things granted prior to day one is a challenge any company faces. We assist the business and provide a positive experience for new associates.

Springfield, Il, Us

•Managed the learning and development portion of SAP Role Security within our landscape & maintain documentation as a technical writer. Together we mitigate risk utilizing the GRC platform of Role Maintenance. •Assist with SharePoint design and creation of company sites and technology. •Build eLearnings and act as a voice over model for security and compliance training. •Producer, Actor, Director, Sound Design, & Cinematographer for video creation. •LMS Administrator through Cornerstone•Held instructor led trainings almost every month on emerging technology, (including Microsoft products) and continue to provide value to internal departments within the company as needed."The key to developing the courage to change is to first accept that change is inevitable."-Wallace Nesbitt

Springfield, Il, Us

In this position I am responsible for supervising all IT Service Desk and desktop support staff ensuring end users are receiving the appropriate assistance and overseeing all procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of all IT Service Desk functions.• Plan, direct, and coordinate daily activities of all IT Service Desk personnel.• Oversee the processing of incoming calls to the Service Desk via telephone and email to ensure courteous, timely, and effective resolution of end user requests.• Assist in the development of policies and procedures to govern Service Desk functions. (Incident management, problem management, incident prioritization)• Assist in the development of Service Level Agreements (SLA’s) to establish incident resolution expectations and timeframes.• Analyze performance of Service Desk activities, identify problem areas, and define solutions to enhance the quality of service provided to end users.• Interact with vendors for the procurement of new systems: resolve adaptation issues and ensure the appropriate support plans are developed to minimize business impact during deployment.

Springfield, Il, Us

As a Helpdesk Analyst, I oversee a range of technical systems and resolve associate issues, particularly in the AS400. I also oversee the setup of controllers, work stations and printers. In addition, I create and maintain job documentation and schedules, process report requests using approved query tools and assist Development in creating and maintaining report distribution subscriptions. I also act as a team member in the iSeries Disaster Recovery effort and serve as a restricted member of the iSeries security team, including user account and maintenance and data access auditing. I create and document the tape management process and ensure that associates are complying with published guidelines.Currently in system migration to a ERP solution. SAP user access and control. Role management and identification.• User account creation using Active Directory and Group Policy for security• Configure and set-up of associate laptops, desktops. Imaging and slipstreaming of company software for mass configuration.• Support of company hardware such as, printers, fax machines, scanners, cameras, all-in-one units, iPads, iPhones, Blackberies, and Android devices• Thick and thin client support for proprietary company software and purchased licensed software• Remote desktop support and problem solving per user call on a helpdesk queue• Ticketing system configuration, design and maintenance• Wireless and LAN configuration • I maintain remote servers utilizing VM Ware, RDP, and Telnet clients

Chicago, Illinois, Us

Previously worked at Premier Locations as a platinum certified authorized agent of US Cellular. I have been noticed and recognized for how well I work with other employees and the amount of vertical features per sale.

San Francisco, California, Us

At Wells Fargo, I was recognized for my computer abilities, and was promoted to a new department called Enhanced Delivery. Within that department, my duties were to receive raw data from clients, map that data to correct tables and from there generate reports. This required knowledge of Visual Basic, SQL, Triggers, Microsoft Access, and Java Script. I was also noted on well I worked with the customers and the team.

Computer Science

Itil Service Operation Certified

Itil V3 Foundations Certified

Certified Customer Success Architect

Certified Administrator