Kyle O'Shea Email & Phone Number

Marlborough, Ma, Us

IT Leader and Partner supporting our Global Customer Experience organization, consisting of Customer Service, Field Service, Field Inventory, and Order Management.

Marlborough, Ma, Us

Manager and Leader of Customer Service IT Solutions including Electronic Ordering and Customer Service ManagementChampion of Value Driven Product Management and Agile Transformation

Marlborough, Ma, Us

Scrum Master and IT Lead on multiple scrum teams (Salesforce.com Sales Cloud and Service Cloud initiatives) to: 1) Implement global solutions that create a 360 view of the customer and drive reporting and analytics in the Customer Care and Sales Operations space. 2) Ensure high value and quality delivery in the Supply Chain Organization and Inventory Management space and create cost savings of $3M for reducing scrap and working capital efficiencies while enabling retirement of legacy systems.Co-lead IT Transformation within the Make and Supply IT pillar at Boston Scientific which continues to move Boston Scientific forward on Agile practices, User Focus, and Scaling Agile through coaching, influencing our leaders and working with teams to drive adoption through continuous learning and improvement.Managed financials of Capital and Customer Services cost center, coordinating budget, planning, and variance details with senior leadership and product teams.Financial liaison between IT pillar's senior leadership and Finance to coordinate monthly and quarterly financials, as well as ensure annual operating plan and forecast details are secured.

Marlborough, Ma, Us

Managed multi-faceted, dynamic development project from planning to deployment, implementing a cost savings of $1M+ through process improvements Successfully led 30+ sprint releases in 12 months for global Product Lifecycle Management (PLM) system used by over 25,000 employees Worked with global business stakeholders to prioritize highest impact projects in order to realize largest return on investment to deliver $4M+ savings in 2017 Led PLM Agile transformation to improve delivery consistency and quality through scrum principles, resulting in $120k savings per year

Marlborough, Ma, Us

Product Lifecycle Management - Center of Excellence:-Program planning and scheduling for all system projects -Prioritization of Center of Excellence resources' work to ensure completion of all scheduled activities on time-Management of all PDMLink 10.2 server environments to ensure no schedule conflicts with ongoing system activitiesVendor Management (Governance):-Actively managing monthly governance relationship with vendors and Boston ScientificVendor Management (Escalation of Technical Support):-Prioritization and escalation of top system issues to ensure correct level of support is provided in time frame required and aligned with vendor SLAs.Data Migration (Project Manager/Business Analyst for multiple data migration projects):-Champion of creating reusable data migration framework for future data migrations-Created and managed project plans and estimates for projects-Conducted analysis on business and system requirements -Created functional design documents to support the business and system/requirements -Participated in vendor bidding process to access best recommendation for BSC-Coordination of data migration testing cycles and mock cut-overs-Coordination of production cut-over System Retirement and Maintenance reduction:-Evaluation and validation of rationale for retiring system with cross functional teams (Compliance, Legal, Quality, Business, IS) .-Coordination of activities through retirement completionWindchill PDMLink Product Support Releases:-Coordinated requirements and design documentation changes, testing (system and UAT), and deployment of production builds into Windchill PDMLink 9.1

Wilmington, Massachusetts, Us

Managed JD Edwards Human Resources and Financial modules Produced business process models, design documents, and test plans for multiple IT projectsSupported day-to-day ERP issues while leading and participating in cross-business projectsCreated SharePoint reports, PowerPivot breakouts and charts, and KPIs based out of JD Edwards and SQL Server

Boston, Massachusetts, Us

Working for PTC Inc.'s Release Management department gave me a good experience of how a business is run, as well as specific knowledge on different business tools and processes.My summer project was to analyze and streamline a business process, while contributing to making a more effective tool, balancing more functionality for employees with maintaining an appropriate level of familiarity and intuitiveness.Additional points of experience:Risk Management, Communication and Organization, Database Administration, Analytics

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science, Management Information Systems, General