Kyle Patton Email & Phone Number

Indio, CA, US

Indio, CA, US

Seattle, WA, US

• Led the product delivery engineering team for Tableau’s product suite of on-prem and cloud based services increasing developer productivity and product quality
• Restructured 3 independent clusters of teams into a consolidated product delivery organization focused on security uplift, solution consolidation, and productivity
• Built an internal developer workflow engine and portal to drive up service ownership performance metrics and reduce the cost of achieving team performance sla’s
• Drove consolidation and standardization of multiple legacy development platforms to Salesforce standard technologies reducing ongoing support costs and driving up agility
• Executive owner of product quality, directed quality improvement initiatives, exec review of incident/change RCA findings, drove corrective action follow-up
• Decreased Tableau’s monolith build time while increasing security and compliance

• Responsible for all engineering, operations, security, compliance & IT functions delivering medical record processing that automated identification of health conditions
• Created new product to provide doctors machine learning and natural language processing (NLP) based AI insights on the current patient they are treating
• Created multi-tenant data architecture with API / microservices based access model
• Rearchitected our data ingestion pipelines to improve data consistency, completeness, and reproducibility along with automated corrective actions when anomalies are detected
• Streamlined systems by leading transition to a HIPPA compliant multi-tenant service architecture reducing operational effort and cost while increasing reliability
• Increased developer understanding and accountability by moving to a full-cycle engineering model with developers on-call and fully responsible for their services

• Created hyperlocal advertising platform enabling ad campaigns to trigger target users in target locations based on previous location history data
• Created venue based social network where users connect based on the places they go
• Designed presence detection architecture where we used Wi-Fi access points as beacons by mapping AP level information to real world venues and points of interest.
• Shifted new development to cloud native coding languages, serverless compute and databases, containerization, and full stack engineering to improve company velocity
• Used Machine learning to automate captive portal navigation for newly discovered amenity Wi-Fi hotspots by tokenizing portal contents to suggest plans from similar cases
• Performed our reporting analytics functions using EMR based Hadoop cluster for analytics powering our customer products, external customer billing, and internal reports.

• Accountable for Cloud Service Infrastructure, Operations, and Business Intelligence for Devicescape, a provider of intelligent mobile device network selection and proximity marketing.
• Managed 24/7 on-call support and high SLA service delivery practices
• Development of internal and customer facing business analytics to derive value from mobile device telemetry data.
• Utilizing Hadoop and Hive for big data transformations and implementing a QlikView visualization and in-memory storage platform to enable self-service analysis of high value multi-billion record data sets.
• Grew the team from offshore vendors to full time employees more deeply integrated with core service engineering activity and expanding from just operations to ownership and development of the service platform.

Redmond, Washington, US

• Worked toward standardizing base telemetry collection and service metrics for Azure services to raise the bar for service intelligence and drive efficiencies via best practice development
• Migration of Azure Directory Service from an engineering integrated DevOps team to the core azure infrastructure and shared ops team that the company was moving to.

Redmond, Washington, US

• Managed team of Program Managers and maintained tight integration and daily interaction with the service engineering team leveraging a close partnership to maintain agility while meeting the high-quality bar required.
• Worked with the Azure Active Directory team to take the service delivery program used in SQL Azure and establish those same principles with the new team and service that our org would be supporting.
• Created a Service Maturity Model and evaluation system to support ongoing improvement efforts and transfer of best practices across azure services. The model captured the process and technological attributes of.

Redmond, Washington, US

• Led transition from a small 3 team running only test environments to a service delivery team managing a premiere Microsoft online service at the foundation of Microsoft’s cloud strategy
• Manage and direct resources accountable for datacenter logistics, release readiness of new versions & functionality, incident and customer support escalations
• Tight integration and daily interaction with service’s engineering team as we rely on a close partnership to maintain agility while meeting the high-quality bar required of running an online business service
• Drove Service Intelligence efforts to delivery cost efficiency, pricing model enhancements, service improvement prioritization, and service health modeling. My analysis of SQL Azure prior to its release redirected the.
• Created and managed annual budget of approximately $20M, led hardware evaluation and selection efforts, performed COGS analysis for service and new features, consulted in pricing model discussions.
• Responsible for the reporting content and delivery of monthly service reviews used to assess service health as well as highlight potential areas for future investment

Redmond, Washington, US

• Managed a Cloud Desktop evaluation which ended by providing a feasibility update to Bill Gates. Reviewed Microsoft’s desktop solutions to architect and price a cloud-based version. Modeled the service cost, identified.
• Helped define the Service Delivery Lifecycle which mapped out the critical tasks and checkpoints a new service must complete in order to be a viable online service. Also created a sophisticated corresponding SharePoint.

Redmond, Washington, US

• As a Program Manager assigned to MSIT’s Data Center Services group I managed a range of datacenter capacity and operations projects.
• My highest profile project was one that will change the way Microsoft IT billed internal datacenter customers to a consumption-based model droving increased transparency, ease of use, and greater detail much like those.
• To alleviate the capacity shortage in or primary datacenter I developed a project to consolidate our server and storage hardware through virtualization which would have provided an additional 20 months of capacity.

Redmond, Washington, US

• Managed a team of 8 to coordinate both the physical and network move of a server. Developed the processes and procedures required to do the moves including processes for my team as well as how other groups would.

Redmond, Washington, US

• Managed shift performance, diagnostics workflows, escalations, and directed emergency situations
• Coordinated deployment projects for the datacenter identifying space and resource needs. Ensured required prep work was completed prior to deployment including power & environment modifications

• Managed the team’s technical resources to ensure timely delivery of requests and escalations

• As part of this role I took on computer systems projects leveraging visual basic to help automate many of the redundant tasks involved in pricing and monitoring our policies.

Masters, Business Administration

Bachelor'S Degree, Economics & Psychology