Kyle Preece Email & Phone Number

Seattle, Wa, Us

As a champion for travelers, I transform the customer experience product journey on expedia.com, an e-commerce travel company, on a global scale, using insights, user-research, data and feedback from international regions to support Expedia’s goal to become an inclusive travel company. Evaluate and prioritize investments in the customer experience that make large, lasting impacts in international markets to improve market share, customer acceptance and increase brand loyalty – improving customers’ desire to make Expedia a preferred travel partner.

Chicago, Il, Us

As a voice for the customer at United for onboard interior hard products, I enhance the customer experience and make it the best in industry. Product ownership includes customer facing aircraft interior features such as carpet, lighting, overhead bins, seats, sidewalls, closets and lavatories. Working on a broad range of products and programs, responsibilities include project management, product management, product marketing, agency management, customer research, creative and innovative product ideation, competitive research and cross-divisional collaboration and influence.● Defined and executed on product roadmap with internal stakeholders and suppliers, collaborating on strategic initiatives.● Assessed United’s product offering against competitor airlines, providing logical recommendations and solutions based on accurate and thorough analysis and research.● Spearheaded new Economy Plus seat design with goal to differentiate and segment product to increase customer spend, working extensively with Boeing and other manufactures to incorporate products into aircraft programs and achieve buy in from other departments such as engineering teams.● Served as marketing project lead for $100M+ aircraft interior modifications with responsibility for seats, carpet, lighting, lavatories, and all customer facing surfaces and design for 737 MAX, 319/320, and 767-400 fleets, collaborating with Airbus and Boeing project leads, business partners, and internal teams.● Executed new onboard LED lighting program with plans to touch large fleets, improving cleanliness scores and overall customer satisfaction.● Transformed interior of United’s Star Wars plane, in partnership with Disney by leading interior design creation through collaborating with cross-divisional teams and business partners, creating memorable customer experience which led to nationwide media attention.

Kansas City, Missouri, Us

As an expert in Cerner products, software and hospital workflows, I collaborated with clinicians, revenue cycle leaders and hospitals executives to roadmap, design and implement Cerner’s latest products to improve patient outcomes. As a Sr. Solution architect, I led multiple projects that increased patient safety, end-user satisfaction, and revenue and mentored and guided other Cerner associates.● Improved patient safety and enhanced usability for clinical end-users by implementing updates for client’s (Children’s National Hospital) electronic medical record software. ● Collaborated with client and Cerner leadership to establish a roadmap for short and long-term technology goals, including implementation of new workflows, software configurations, and end user training programs, aligning hospital with industry best practices, enhancing patient safety, and improving usability of system with new functionally. ● Created reduction in patient safety events for lab by leading software optimization project within laboratory to improve patient safety and reduce clinical errors. ● Received 4 outstanding ratings during annual reviews at Cerner which was awarded to top 15% of performers.

Long Island City, New York, Us

As an advocate for creating a best-in-class onboard experience, I worked on enhancing the onboard soft product for JetBlue flights. As part of this role, I focused on improving amenities like cups and napkins to food like cheese plates, coffee and complimentary onboard snacks. I also selected movies for inflight entertainment and worked with partners to add relevant advertisements to the entertainment content uploads.● Created benchmarks for new Airbus NEO interiors by analyzing competitor onboard hard-product experience for international market.● Assisted with development and product strategy for ‘shuttle’ BOS-LGA service, including in-depth analysis of competitive data, development of food and beverage products, onboard service delivery, creation of customer surveys, and analysis of customer feedback.● Developed and held JFK terminal 5 promotional activations to showcase onboard food and beverages.● Led request for proposal for new hot beverage partner, investigating solutions that extended shelf-life and reduce costs by evaluating potential brand partnerships and scanning beverage offerings landscape.

Reston, Virginia, Us

As a short-term contract employee, I was resourced to Cerner Corporation to assist with projects, client software optimizations and additional support for software go-lives.

Kansas City, Missouri, Us

As a trusted team leader, I earned respect of direct reports and peers through relationship building, professional support and using the principle of subservient leadership. I regularly worked to develop direct reports through coaching performance, performance reviews, goal setting and development planning. I lead team with the spirit of ‘doing’ and ‘example setting’.

Kansas City, Missouri, Us

As a strong innovator and product owner, I created sound strategy implementation standards to ensure quick adoption of new programs. I lead software product roadmap and design projects using Cerner’s FirstNet software within Emergency Departments. I regularly gathered client feedback to make impactful improvements to the user experience and expertly managed client relationships throughout projects to lead to project success. Additionally, I detailed change management strategies to allow for agile updates while supporting client needs and balancing speed and stability.

Atlanta, Georgia, Us

As a face of the Delta brand, I assisted customers with check-in, ticketing, baggage, flight disruptions, and flight boarding. I continuously worked to exceed customer expectations through providing excellent customer service to ensure passengers' loyalty.

Overland Park, Kansas, Us

I was responsible for cash collections and reporting on a monthly basis at one YMCA facility. I completed monthly membership updates and changes processed member refunds and informed potential new members of membership benefits. I sold and processed new memberships and worked with the community and members to raise money for the donation campaigns. I represented the YMCA at community events to answer questions and increase program awareness. I trained new hires on policies, procedures and the computer system and assisted in opening new facilities with membership sales.

Master Of Arts - Ma, International Relations In Non-Governmental Organizations

Bachelor Of Science - Bs, Management | Marketing