Kyle Tyler Email & Phone Number

Bellevue, WA, US

Edmonds, WA, US

• Lead for site enhancements and updates, ensuring a smooth customer journey for our Windows commercial audience, while elevating user engagements and reseller referrals
• Partner with key internal stakeholders, to align on marketing initiatives, and business strategy with a recent focus on AI tools and features - including the Copilot+ PCs launch.
• Engage in multidisciplinary collaboration with teams specializing in UX Strategy, Design, Search Engine Optimization (SEO), Content Creation, Software Development, Data Analytics, A/B Testing, and Localization to.

Mountlake Terrace, Washington, US

• Using Agile disciplines and methodologies, negotiated with business stakeholders and Product Managers to create, refine, and score user stories.
• Managed the Member Web backlog, delegating assignments to a development team.
• Verified functional site enhancements as well as content updates focusing on the overall customer experience.

Seattle, WA, US

• Lead for redesign efforts on Teams Rooms and Teams Rooms Devices site, with a focus on engagement and education.
• Created FY22 roadmaps for Teams Rooms/Devices channel, coordinating with cross-functional teams: PMMs, Engineering, Design, and Production.
• Project lead for Teams Rooms Tour allowing for deeper online customer engagement.

Bellevue, WA, US

• MERCHANDISING & MARKETING
• Merchandising lead for promotional marketing campaigns including Black Friday/Cyber Monday. Launching onsite merchandising and coordinating external marketing efforts.
• Implemented site wide merchandising placements with an emphasis on conversion rate and click-through optimization.
• Introduced and managed an ongoing merchandising calendar that was used for internal and external marketing planning across multiple business and sales channels.
• Led internal marketing creative, and development teams to launch seasonal site offers. PROJECT MANAGEMENT
• Lead the implementation project replacing Rally with Jira, including training, and ticketing best practices for business users.

Bellevue, WA, US

• Managed the T-Mobile.com merchandising and promotions calendar.
• Worked with various business and technical channels to negotiate promotional placements throughout the T-Mobile.com Web site.
• Engaged business, operations, IT, and creative teams to ensure deployment timelines were met.

Bellevue, WA, US

• Translated business objectives and user needs (in partnership with marketing, and other stakeholders) into requirements, to complement a comprehensive site content plan.
• Co-owned the product ideation for the T-Mobile Telesales Call Center application (TOM/CCO) that serviced new device sales, and AAL transactions.
• Drove the digital product experience for paperless bill payments on the MyT-Mobile (service) site, resulting in significant call reduction and cost savings.
• Partnered with usability teams to optimize both the baseline site, and newly designed digital Customer experiences to support Marketing driven Enterprise initiatives.
• Held Call Center focus groups to drive continuous website, and call center application usability improvements.

Bellevue, WA, US

• Organized weekly promotional Web offers for internal and external marketing campaigns.
• Brokered advertising real estate on the Web site among different sales/marketing groups.
• Facilitated A/B testing strategies with an outside vendor to improve the end-user experience on T-Mobile digital web properties.

Bellevue, WA, US

• Performed quality assurance tests for the T-Mobile Web site during a national re-branding effort.
• Created a template of test cases which tested the upgrades implemented by T-Mobile’s Wireless Internet Portal team.
• Administered QA analysis for partner generated applications to ensure usability on various mobile handsets across the OEMs.

Arlington, VA, US

• Implemented the Duwamish Windows 2000 upgrade project that led to a benchmark process by which Boeing standardized the use of a single operating system within the Puget Sound area.
• Provided technical support for 2,200 Boeing employees at the Duwamish Customer Support Facility.

• Negotiated with potential clients to define the parameters of customized projects.
• Promoted database driven Web sites to prospective clients at tradeshows throughout the United States that led to increased exposure and direct consumer feedback.
• Actively pursued clients through telephone, and collateral distribution campaigns.