Work with automotive leasing company – LeasePlan – supporting IT service delivery and operations groups in implementation of technology transformation initiatives.Projects:• Lead efforts to enhance global reporting, service delivery, and IT service portfolio management via seamless, fully comprehensive IT service management (ITSM) platform. Integrating enterprise asset and license management software as a service (SaaS) solutions to provide full to granular view of tickets, changes, and assets among others.• Drove global initiative to facilitate disaster recovery (DR) and business continuity (BC) planning by providing comprehensive view of all software, free-ware, and hardware connecting to and from company assets within IT landscape by 2021. Generated comprehensive reporting for compliance metrics based on licenses and contracts as well as supporting business impact analysis (BIA) initiatives related to identification of critical systems and applications.• Implemented A/V hardware, laptop, and desktop refresh and design strategies nationally to provide users with standardized conferencing and end user hardware solutions by end of June 2020.• Introduced management, compliance, and operational process level improvements through vendor management.

Deliver IT consulting services to global Fortune 500 clients focused on manufacturing and distribution platforms, supporting technical enhancements, process improvements, and cloud migrations.Project Highlights:• Network Evaluation: Contributed to discovery, analysis, and cataloguing of firewall standards as well as developed procedures to optimize firewall rule service request processes, improving turnaround of requests from up to seven days to two hours. Completed analysis of 200+-server network traffic, decommissioning costly legacy servers with high security risks in six months.• Decommission of On-Premise Legacy Data Center: Studied server traffic for re-direction or decommissioning, supporting $300K cost savings annually and security improvements in three months.• Multi-Factor Authentication: Spearheaded infrastructure design, requisitioning, configuration, and implementation work-streams for cloud architecture development and decommissioning of legacy solutions in eight months. Enabled global adoption of 250K+ users, data center expense reductions, and security improvements for identity and access management.• Identity & Access Management: Coordinated migration of applications from legacy to new Microsoft and Amazon cloud environments – increasing security for critical hardware, networks, and applications in six months. Introduced MS Azure Active Directory, decommissioned legacy solutions, and drove adoption of global end-user experience with minimal business impact – promoting cost avoidance. • Security & Risk Vulnerability Assessment: Reviewed security posture of critical SAP modules and systems as well as integrated applications to ensure SOX compliance and increase security posture via Cloud provider services in four months.

Advised executive leadership on best practices for technology, vendor, client services, and sales operations. Facilitated development of quality business model and processes through mapping of business environment and operations – improving processes and services as well as laying robust foundation for future initiatives. Boosted client satisfaction and retention of largest customers by enhancing performance of client services organization with comprehensive project management training program in alignment with Project Management Institute (PMI) standards. Identified non-conformities affecting client service-level agreements (SLAs) via audits and root cause analysis management as member of Clinical Lab Data & Quality Improvement Committee. Supported establishment of controls benchmarks and foundation of robust quality practice.Select Accomplishments:• Supported reductions in operational waste in 60 days totaling over $100K in savings, and elimination of technology redundancies through Kaizen initiatives – including selection of VoIP provider.• Facilitated operational expansions within existing facilities with design of layout and workspace utilization plans as well as coordination of construction teams. Delivered project 30 days ahead of time.

Worked with Program Director on integration of project strategies into organization’s master program plan. Managed and tracked change requests and scope of work. Developed risk mitigation strategies and reported resolution of issues to Program Manager.Select Accomplishments:• Contributed to quality delivery of 350K+ product units via root cause analysis of defects, recommending process changes that resulted in successful inspections.• Delivered up to 21 days’ worth of time savings in two weeks with design and implementation of time study analysis, strategically developing new processes for critical project documentation.