Oversee delivery of high-quality technology solutions, services, and products customized to meet client needs, taking point on all business development, customer communications, and solution implementation. Work closely with client, vendors, and company teams across all departments to identify key requirements, propose solutions, create service schedules, and coordinate resources to achieve customer goals. Create enterprise process models, write use cases, and lead meetings to keep projects on track; provide client management with continual updates on progress. Diagnose, troubleshoot, and resolve technical and service delivery issues via phone, email, and Web. Provide direction for all software development and testing protocols, and coordinate in-house and onsite training on product set up and operation. Key Achievements: Built high-performance team technical experts that consistently met timelines and exceeded service expectations, leading directly to additional business from satisfied customers. Developed and implemented programs, policies, and procedures for sales, customer service, and product development, streamlining processes company-wide to achieve superior results. Ensured projects remained ahead of schedule through skillful planning and organization; simplified workflow, improving managerial performance and boosting employee satisfaction. Created and executed effective customer support and marketing initiatives that generated new business accounts while improving company image within the community.

Provided technical repair support to customer/service teams of the global depot repair business model. Doing so required the need to analyze/troubleshoot functional defects, evaluate component part acceptability, gather/analysis of data, design and build assembly aids/jigs/fixtures, functionally test major sub-assemblies, provide employee training and assist with the preparation of Repair or Manufacturing Process Instructions. Performed all functional calibration of final systems (deliverables) and functionally tested various sub-assemblies for each specific repair. Worked with all departments to establish proper process flow and repair documentation/history records for all field returned hardware. Working knowledge of manufacturing operations, processes, assembly procedures, manufacturing documentation, record keeping, material disposition and all other general duties associated with daily operations and maintaining of a repair department area.Key Achievements: After being brought on board to help with the growing number of repairs, completed repairs increased to 35 average per month vs. past average of 25. Completed training in three months vs. the slated one year which ended up bolstering the department’s budget. Officially passed two external third party FDA ISO 13485 (medical device) audits, and three internal ones. Officially maintained our department as a profit center ($800,000 or more) for the duration of my employment. Was able to personally recoup over $95,000 in reconditioned parts again saving the department money and satisfying customers. Garnered reputation for superior performance; efforts recognized through several bonuses and pay raises and addition of job duties. Successfully trained job replacements for a “Lift and Shift” approach to closing down our site and moving it to San Jose. No down time has occurred from a customer’s perspective and remained within the projected budget.

Excelled in variety of hands-on development, technical management, and sales service roles, with focus on improving customer service capabilities to drive profit. Provided direction within IT department and implemented revenue-generating projects company-wide. Promoted financial success through adept management of inventory control and vendor relations programs, and served as company’s chief contact with Hyundai R&D center. Tracked sales leads, liaised between customers and technicians, and advised management on all aspects of financing, vehicle technical support, and implementation of new technology for increasing company productivity and efficiency at reduced cost. Developed policies and procedures for new employees, and led weekly trainings across wide range of software operations, sales, and business operations.Key Achievements: Played integral role in creating digital media for five automotive lines, including design and implementation of company Website. Developed program to leverage social networking sites and related Internet resources to increase generation of qualified leads and improve sales tracking. Led initiative that increased vehicle servicing business for external automotive brands, generating additional business and profit for company. Took point on company-wide conversion of software applications, and spearheaded all employee training on new product capabilities.  Garnered reputation for superior customer service and retention; efforts recognized through numerous sales bonuses.

Headlined West Coast sales and customer relations for manufacturer of cutting-edge water treatment technologies. Traveled extensively to deliver on-site water system studies, testing, and team training to water companies and city municipalities. Boosted client base through cold calls and by strengthening relationships with established accounts. Worked closely with diverse internal departments to design and execute sales and R&D strategies based on customer feedback. Performed beta testing, troubleshooting, validation, and long-range tracking of new firmware and products. Conducted logistic planning for product shipments and field installations. Prepared and delivered detailed daily reports and multimedia presentations for executive management.Key Achievements: Played integral role in development of new sales campaign to support rollout of Sensicore’s online ASP service, WaterNOW. Instituted several successful business improvements; created comprehensive failure analysis program, and spearheaded development of customer service and field-testing teams along with their respective department processes. Delivered extensive training in key industry areas to large groups of water treatment professionals with wide range of technical skill levels; instruction included information on nanotechnology, chemistry, computer software, online ASP services, and product capabilities. Promoted successful release of total chlorine sensors, turbidity / color-monitoring devices, and colorimetric module through expert training and validation; efforts recognized through multiple pay increases and sales bonuses.