• Independently manage 250+ endpoints across 10 clients, overseeing servers, networks, computers, and patch management while ensuring high performance, security, and stability.• Lead cybersecurity initiatives, implementing firewalls, endpoint protection, and automated patch management, reducing security vulnerabilities and safeguarding client environments from emerging threats.• Monitor and respond to IT and cybersecurity incidents, minimizing downtime, enhancing system resilience, and ensuring compliance with industry standards through regular security audits and vulnerability assessments.• Develop tailored managed services strategies, optimizing IT operations and cybersecurity protocols, while maintaining direct client relationships and increasing retention.• Implement automation solutions for routine tasks such as patching, backups, and monitoring, improving operational efficiency and reducing manual workloads.• Handle crisis response efforts, swiftly resolving critical IT and cybersecurity incidents, while managing service delivery within a defined budget and ensuring client satisfaction.

Implementation, Design and Support of various development stacks. Building tools that people love and enjoy using. - Develop software and websites for clients on a contract basis. - Utilized crucial design software skills to assist with projects. - Effectively coded software changes and alterations based on specific design specifications. - Define and develop guidelines to ensure code quality. - Assist other developers and engineers in resolving critical issues. - Work through the identification and resolution of technical problems. - Work to build and improve upon tools. - Successfully assisted several companies in going from vision to production, including a paintless dent repair shop.

Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining call center database. Providing high-quality, positive customer interaction in a Call Center environment. • Typical calls include: establishing, transferring, and/or disconnecting service; analyzing and explaining customers’ bills; negotiating payment arrangements; promoting various marketing programs; and electric calls, including electric emergencies. • I participated in on-call rotation during emergency/outage situations.

ReddTech Interactive offers industry-leading digital media services. Some of those include: Web Development, Mobile App Development, SEO, Paid Search Marketing, and Social Media Marketing.- Develop software and websites for clients on a contract basis.- Utilized crucial design software skills to assist with projects.- Effectively coded software changes and alterations based on specific design specifications.- Define and develop guidelines to ensure code quality.- Assist other developers and engineers in resolving critical issues.- Work through the identification and resolution of technical problems.- Work to build and improve upon tools.- Successfully assisted several companies in going from vision to production, including a paintless dent repair shop.

- Unload trucks- Sort products in the backroom- Stock products on shelves- Ensure aisles are neat and area is clean- Engage vendors and drivers with a positive attitude- Greet customers and answer their questions

Responsible for developing, implementing and managing marketing campaigns that promote client's products and/or services. Play a major role in enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers.Identifies and evaluates new digital technologies and uses Web analytics tools to measure site traffic to better optimize marketing campaigns, email marketing, social media and display and search advertising.

As the SEO Specialist, I bridge communication and knowledge gaps between digital search and other SEO dependent inbound digital marketing disciplines for the company clients. I also offer strategic direction for SEO & improve rankings, search engine accessibility and engagement for the company's clients. On the opposite side of the spectrum, I work with other company team members where I provide detailed implementation instructions down to the code and task levels. Occasionally I code websites.887 Media is a full service web design agency headquartered in Amarillo, TX. Our mission is to provide professional, high quality communication design services to this market. We endeavor not only to understand your business, but also to understand your competitors and customers to determine the most appropriate and efficient solution to make your company more visible and marketable to your existing and potential customers.

Used workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments. Utilized call center tools to observe agents actual state compared to agents scheduled state. Managed real-time inbound call traffic to help ensure that service levels were met. Gained an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and presented them to management. Prepared and maintained reports and monthly impact statements. Drove familiarity with analysis and ensure consistent methodologies are followed to maintain quality support the preparation of ad hoc analysis that enables strong understanding of the business. Provided training on report development to team members and management as needed.

Customer Service Representative for Sitel's Amarillo Call Center working in Back Office Support Staff for the USAA Campaign. Assisted and provided outstanding service to members via a mixture of outbound/inbound calls pertaining to their Auto Policies.

Managed all incoming and outgoing content in relation to social networking sites - Facebook and Twitter to name few. Continually researched emerging online trends, tracked online demographic information and created compelling information/giveaways and contests to engage followers and fans. Forwarded promotion of the company, community engagement and maintaining fun and informational outlets. Assisted with related promotional duties including marketing, public relations, media relations, proofing and writing copy and assist other departmental managers with various tasks.

Maintained and oversaw the public website for the bank. Responsible for all changes and regulatory requirements.Heavily involved in the internal SharePoint as an administrator. Oversaw the entire farm from a governance and functionality standpoint. Provided employees with services in mobile applications, enterprise portals and various web services. Maintained, managed and reported on the farm web, application, index, query and database servers in accordance with best practices. Used various PowerShell scripts for maintenance and governance of the SharePoint environment.

The Everyday Web Expert is a full service web design company focused on the small to mid-size business community. Our mission is to provide professional, high quality communication design services. We endeavor not only to understand your business, but also to understand your competitors and customers to determine the most appropriate and efficient solution to make your company more visible and marketable to your existing and potential customers.

Oversaw the Web Design department while coding clients websites.