As the Director of Guest Services at Esperto Hospitality, I oversee the operations and staff of a luxury restaurant that caters to a diverse and discerning clientele. I have more than 20 years of experience in the hospitality industry, with a focus on restaurant, bar, and nightclub management. I am passionate about creating memorable and exceptional guest experiences, while ensuring safety, sanitation, and compliance with all regulations.I have a proven track record of increasing revenues, reducing costs, and improving customer satisfaction through menu planning, vendor and management negotiation, integrated inventory control, and dynamic nightlife and events. I am a motivational team leader who empowers and supports my staff to deliver high-quality service and performance. I also have a strong background in marketing and promotion, leveraging my network and knowledge of the local market to attract and retain customers. I am always looking for new and innovative ways to enhance the brand image and reputation of Esperto Hospitality and its venues.