Kyle Keys (Danielson) Email and Phone Number

Responsible for managing and implementing processes to ensure the Farm Store and Welcome Center are well run while honoring the mission of Shelburne Farms.• Purchase all core, new, and seasonal products for the store. Develop and maintain vendor relationship management to ensure on-time and correct deliveries.• Monitor inventory control and management, making necessary updates to maintain a well-stocked sales floor for customers and staff.• Provide support with budget tracking, forecasting, and reporting.• Main point of contact for all website updates, including being the subject matter expert for the Square Point of Sale (POS) register system.• Manage space and store logistics to ensure a positive customer experience and simplify checkout.• Coordinate data management and analysis, including verifying that the pricing of all products aligns with costs and staff discounts.• Train and develop the staff to ensure they deliver outstanding customer service. Provide feedback to recognize and praise excellent performance and to develop areas as needed.• Provide backup store management in coordination with the Manager and Assistant Manager.

Responsible for composing and producing written materials and video content related to eDOC Innovations’ products and services. • Develop written documentation for software features. Develop end-user reference materials and online help for software products, including training and marketing videos. Review and edit documentation that will be publicly accessible, i.e., release notes, best practices, client notices, training events, etc. • Develop, edit, and publish training, release, and marketing videos. Review and edit content and assist other teams with editing or writing content for publications and written materials.• Compose and deliver written communications to clients. Handle broadcast communications, including but not limited to alerts, announcements, web page content, Press Releases, best practices, and written communications.• Assist teams in developing departmental playbooks, procedures, and other related documentation. Work with departments to create extensive written materials documenting the team’s function and daily processes in a playbook format.• Provide support to staff regarding written communication needs and compose and produce written materials for projects as needed. Work with subject-matter experts throughout the organization and translate their expertise into written documentation.• Create marketing content for distribution or presentation. Actively manage the website and update content. Attend trade shows and meetings.

Responsible for the development and leadership of the Global Data Operations R10 Promotion Execution team utilizing the tools and culture of data integrity in support of the global and regional data and procurement teams.• Provide strategic leadership to the data integrity promotions support team as well as support regional data control and national/regional procurement leadership and analytic teams.• Support the training & development of all promotion focused data integrity team members and coordinate the workload with the team to ensure timely completion of all tasks.• Successfully coordinated and launched the WFM Rewards, 365 Rewards, and the current Amazon Prime Rewards program, which provides exclusive discounts for all Prime Members.• Maintain a thorough understanding of WFM purchasing and merchandising processes to effectively support data integrity promotions processes.• Act as a liaison to business partners to ensure necessary systems and tools are developed and delivered to enable accurate and complete data for promotion building, management, reporting and analysis.• Created and established the R10 Promotion Execution team, resulting in the consolidation of eleven regional promotions teams. • Develop, refine and manage procedures, processes and tools for effectively managing promotional data, including support of data governance principles.• Lead the global and regional purchasing teams in developing strong operational processes to support promotions data in affected transactional systems, and to leverage efficiencies of scale.• Directly manage the setup of all R10 promotions and serve as a subject matter expert in promotion setup and execution.• Create promotion related process documentation and share with relevant business partners.

Support agency staff and management with gathering, analyzing, interpreting and reporting data; as well as supporting the agency with the implementation of a new Learning Management System (LMS).• Assisted the agency in the development and documentation of new and existing processes for capturing and reporting evaluation data related to the achievement of specific performance measures and return on investment (ROI) indicators. • Coordinated with agency staff in order to document both internal and peripheral, or dependent, processes related to leader development training.• Maintained records in the agency LMS system by sending pre-course assessments, approve/deny registration, and graduate participants.• Assisted the agency in gathering, interpreting and reporting performance data collected from multiple sources (e.g. LMS, spreadsheets, databases, surveys, training evaluation forms, etc.). • Developed polished, high-impact, persuasive reports and presentations that accurately reflected the efficiencies and effectiveness of the agencies training efforts.

Provide training coordination and support for the Finance Division’s implementation of their new Financial Management System (FMS).• Entered training requests and maintained records in the Department's Learning Management System (LMS). Reported student’s completion and graduation status via the LMS system, as well as prepared and distributed certifications and course completion paperwork.• Provided classroom logistical support, including: scheduling, shipping materials, ordering supplies, troubleshooting technical issues, etc.• Provided on-site logistical support for traditional classroom training at multiple locations, which included: escorting, handing out and collecting badges, providing onsite technical help, signing in students, opening/closing classroom.• Coordinated the production of training materials and assisted in document archiving (including scanning and filing). Assisted in metrics tracking and documentation.• Served as the Lead Content Manager for the Finance Division’s SharePoint sites.

Manage large Government contracts, ensures timely thorough proposal submissions, and leads or assists with company marketing strategies.• Main point of contact for all contracts and subcontracting questions/issues. • Reviewed, edited, and made changes/comments to non-disclosure agreements, teaming agreements, subcontractor agreements and consultant agreements.• Issued purchase orders and task orders for new and existing projects or proposals. • Maintained and created subcontractor files for all new and current projects.• Lead Client Delivery Manager establishing vendor relationships; sending out non-disclosure agreements; receiving, reviewing and distributing Requests for Quotes (RFQ’s) for vendor quotes; formatting and preparing proposals for submission; acting as single point of contact from beginning to end of an RFQ from release, to award, to delivery and final invoicing. • Researched upcoming marketing opportunities locally and nationally as well as coordinated with vendors about conference requirements, scheduled meetings, reserved hotels and coordinated travel.

Lead or assisted in coordinating training sessions for the Client Services department within the Global Performance Solutions team.• Coordinated the implementation of products and services for assigned clients, including Instructor-led Training (ILT), online skills-based diagnostics, phone coaching, and eLearning.• Evaluated client contracts to identify key commitments and notify appropriate internal personnel.• Contacted clients to obtain program logistical information for all training dates including start and end times, location of training, shipping address for materials, and recommended hotels.• Monitored program materials for domestic and international clients from development to delivery.• Consolidated customer feedback from program evaluations and presented to upper management for classroom training material redesign. • Prepared official email correspondence with high-level clients to ensure a steady flow of communication throughout the design, development and delivery process.

Managed enrollment processes for nationally-recognized programs by conducting outreach to prospective domestic and international graduate and undergraduate students, coordinating admission procedures with departments and faculty program directors, developing and carrying out communication plans, and supervising work study support staff.• Reviewed and made initial decisions for admission and merit-based financial aid for undergraduate first-year applications, undergraduate international student applications and transfer student applications. • Represented Arcadia University at high schools; college fairs; lead local interview nights and conducted campus interviews and presentations. • Coordinated the Day on Campus Program for accepted students. Prepared welcome packets, matched incoming students with current students, coordinated daily schedules, and made confirmation calls.• Supervised student workers; monitored time sheets; prepared schedules and handled conflict resolution between employees.