Kyle Risner Email & Phone Number

Saint Paul, Mn, Us

Eden Prairie, Minnesota, Us

A member of the Planning Commission advisory board established to assist City Council with decision-making recommendations regarding the Comprehensive Plan and amendments to the plan, site plans, subdivisions, conditional use permits, planning, zoning, open space preservation developments, and other planning-related items.

Fremont, Ca, Us

• Created a company-wide culture of Customer Success and Enablement• Develop trust and credibility with cross-functional corporate and field-based leaders to maintain and advance corporate goals, customer engagement, and overall satisfaction• Manage the delivery of functional programs related to driving NPS gains for pre and post-sales operations• Responsible for establishing and continually messaging service vision and priorities• Strong knowledge of sales strategies and market dynamics• Manage the day to day global training operations and program management• Lead the roadmap, priorities, and communications for training and quality support services

Fremont, Ca, Us

• Established the creation of the training and development department • Managed the documentation process to enhance product procedures, technical manuals, and customer support strategies• Acted as the voice of the customer to the business and the advocate of greater customer satisfaction• Defined trend-setting performance metrics and drove the team to meet those metrics• Created feedback loop with customers to enhance and further define workflows and best practices

Foster City, California, Us

Led the development and delivery of training services for LogRhythm customers, partners, and internal employees. Organized and defined project scope and schedules. Devised technical training programs according to organizational requirements.• Developed a team from 1 full-time instructor to a worldwide team of 20 instructors and 5 courseware developers• Organized and streamlined content management for global distribution

Foster City, California, Us

Foster City, California, Us

Foster City, California, Us

Assisted to drive the technical relationship with our enterprise customers and partners by providing advanced architecture, implementation and operational support of LogRhythm’s security intelligence solution.• Performed remote and on-site customization, installation, and integration of the LogRhythm Solution• Provided consulting to customers during the testing, evaluation, pilot, production and training phases to ensure a successful deployment• Delivered custom expert security consulting services to LogRhythm customers

Foster City, California, Us

Qualify leads from a variety of sources (e.g., tradeshows, whitepaper downloads, webinar attendees, web visitors, etc.) via email, telephone calls and online researchIdentify prospects within target accounts that have active log and event management projects. This task includes researching the leads (prospects) what have responded to outbound email campaigns or show interest in LogRhythm and contacting leads in the account to navigate to the appropriate contacts or groups with active projectsEffectively and efficiently track all prospects in their assigned regions via Salesforce.com and nurture them through a lead development process from prospects to qualified sales opportunitiesUsing a combination of emails and calls, develop and test messages with prospects to achieve highest response rate to LogRhythm outreachCollaborate with regional account managers to maximize territory development

Cupertino, California, Us

Demonstrated action-oriented leadership with the flexibility to adapt to situations in order to provide the most enriching experiences for my team and our customersCreated and implemented processes to achieve sustainable results Drove incremental revenue through effective account management and continued growth of an opportunity pipeline across new and established business relationshipsFormed opportunities by qualifying business introductions and engaging in dialogues with potential business customersIncreased career experiences for my team in order to continue providing exceptional customer service and focusAssisted in training and development of team to provide knowledge base of solutions and servicesSet the example for exceptional customer service and high technical savvy

Master - Information Technology Management, Cyber Security

Bachelor Of Arts (Ba), Honors Political Science And Government