Kyle Ritz Email & Phone Number

Bonney Lake, Wa, Us

• Managed small to medium technology projects that affect one or more groups of users• Created comprehensive project plans spanning from project approval through design and rollout of new and upgraded software technology• Communicated with project sponsors, stakeholders, administration, support and training staff regarding requirements, project progress, scheduling, and priorities• Scheduled, coordinated and ran project team meetings, producing meeting notes and action items• Lead information gathering and workgroup discussions – work with subject matter experts and technology team members to document new workflow and use cases in connection with the project objective• Assisted the Senior Project Manager with the larger scale projects• Followed established policies and procedures for Evergreen Home Loans project management• Evaluate and managed risk factors• Coordinated and met with outside vendors for information gathering and conduct vendor analysis, and presenting results to upper-level management• Managed multiple projects simultaneously• Experience and training with Agile, Waterfall, Lean Six Sigma methodologies• Experienced with project management software such as Smartsheets, Asana, Lucid, and Visio• Other duties as assigned

• Originated, reviewed, processed, closed and administered customer loan proposals• Recommended loan approvals and denials based on customer loan application reviews• Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information• Responsible for proactive communication with management with respect to all significant challenges or opportunities• Compiled and maintained email databases to be used for communication to past, current, and new borrowers using Velocify• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action• Explained very technical financial information to applicants in easy-to-understand language• Analyzing and communicating market trends – interest rates and real estate market

Seattle, Washington

• Enforce the Seattle Municipal Code (SMC) for businesses operating in Seattle • Held Special Police Commission through Seattle Police Department• Perform regulatory inspections related to Titles 5 and 6 of the SMC • Research, apply and communicate municipal code to the general public • Respond to customer inquiries relating to business licensing and annual renewals • Investigate and resolve various complaints related to Titles 5 and 6 of the SMC• Work undercover on the street enforcement team, looking for violations of SMC 6.310 and 6.320 • Write and distribute Notice of Violations (NOV), Notice of Infractions (NOI), and Notices to Comply • Perform investigations and build case files relating to NOV's and citations written, working in conjunction with other government organizations and sources to compile required information• Testify in court and administrative hearings on behalf of the City of Seattle to defend NOV's and citations written when subpoenaed, working in conjunction with City attorneys and hearing examiners• Conduct Business License and Tax Enforcement – in constant communication with the business community on maintaining their business license and tax account in addition to other compliance issues• Tracking court cases and updating databases as necessary • Monitoring delinquent accounts and discoveries and communicating with businesses on how to come into compliance• Volunteered to work for the City’s COVID-19 Logistics and Emergency Management PPE warehouse, while also receiving, storing and delivering vaccines to various sites across the city of Seattle• Volunteered to work at the City’s Mass Vaccination Site at Lumen Field in Seattle, WA, assisting with logistics, supplies, in addition to other assigned tasks • Extensive race and social justice training • Nightlife safety training through Seattle PD• Extensive work with Microsoft Office apps Outlook, Word, Excel, Access, PowerPoint, OneDrive, SharePoint, PowerApps

Seattle, Washington

• Helped facilitate complete integration of the City's false alarm billing program into the new PeopleSoft 9.2 (PS 9.2) financial system for the Summit Reimplementation (SRI) Project• Worked in conjunction with SRI readiness team, Project and Central teams, Seattle IT, Accounting and Budget Services (ABS), Regulatory Compliance and Consumer Protection (RCCP), and other division leaders• Responsible for ARBI functions such as billing, entering payments, applying credits, producing monthly statements, developed and processed the new refunds process for the ABS division, write-offs, creating new business and new customer requests, monitoring aging reports, producing various month-end reports, responding to customer inquiries• Assisted in developing business and functional requirements• Trained department stakeholders on the new ARBI module and business processes• Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency

Seattle, Washington

• Monitor cash flow activities within the City of Seattle's Wheelchair Accessible Services Fund (WASF) and produce monthly/quarterly ledger report for King County for money collected and reimbursed on the County's behalf• Collect, organize and manipulate data from various Taxicab companies in order to produce trip and shift reimbursement invoices through Excel tools and Access programs• Work in conjunction with the Seattle Police Department, Alarm Monitoring Companies and License and Standards Inspectors within our Regulatory Compliance and Consumer Protection Division (RCCP) to ensure proper billing, payments, waivers and fees are applied• Explain and interpret technical laws, ordinances and regulations with direct public contact (WAT taxi drivers and alarm company reps)• Research, analyze and interpret data across multiple software database platforms• Consult with and support Managers, Directors, Strategic Advisors and Inspectors on special assignments related to the WAS Fund, FAB, TNCs and various accounting functions within RCCP

King County

• Supervised 10 road supervisors – managing schedules, resolving disputes, handling disciplinary actions and offering coaching to maximize team productivity• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices• Completed Daily and Monthly KPI and data analysis reports for GM and AGM• Conducted root cause analysis in deficient areas to identify and resolve central issues• Accounts Receivable (JD Edwards) and Payroll (ADP) duties

Bachelor’S Degree, Business Administration And Management, General

Associate Of Arts (A.A.), Business Administration And Management, General

Activities and Societies: Men's soccer team player on athletic scholarship