Kyle Robin Email & Phone Number

Glassboro, New Jersey

University Relations: My responsibilities include creating the operations sections for RFPs, including proforma, staffing, responsibility matrices, etc., either for turnkey or shared governance management proposals (typically accompanying development proposals, as well). I also represent Michaels Student Management Operations during visual presentations (virtual and in-person). Operations: As an Area Manager I oversee multiple sites either currently in operation or in the construction and/or development stages including a 1,413 bed, 330,000 square feet state of the art residence hall with an annual $14M budget with an anticipated additional construction and management phase. Responsibilities include, but are not limited to; develop and propose annual operating budget and capital expenses plan; oversee payables and provide monthly and as-needed information and reports to financial partner(s) to ensure compliance with third party agreement, ground lease, and audits; collaborate with relevant Institutional departments for summer planning and use; serve as liaison for institution's Housing, and, Conference and Event Services departments. Supervisory responsibilities include directly supervising one full-time Facilities Manager, and oversee the supervision of 12 professional housekeepers, 3 professional porters, 2 professional maintenance technicians, 2 mail-room clerks, and 1 painter. I serve as a resource for our asset manager and financial partners with business insights, month-end and year-end reconciliations, explanation of variances, and audit reporting.Awards: As a result of my contributions, I was selected to the prestigious TMO Leadership Development Program (12 employees selected out of 2,200) (in 2020) and was recently awarded TMO’s Diversity Equity and Inclusion award for 2021.

Metairie, Louisiana

Oversaw four residential communities comprising 113 apartments in flat, townhouse, duplex, and triplex units. Directly supervised one Assistant Property Manager, one Maintenance Technician, and one Groundskeeper. Ensured budgetary and occupancy goals were achieved. Developed and created budgets for aforementioned four communities.

New Orleans, Louisiana

Oversaw the management and operation of an 816 bed, 17 building apartment complex on-campus. Directly oversaw Marketing, Residence Life, Administrative Operations, Budget and Finance ($3.8M budget), Facilities and Maintenance. Directly supervised the Director of Leasing, Assistant Director for Residence Life, and Director of Operations. Significant accomplishments include increasing occupancy, managing the impact of the nearby Pump Station Federal project on the residential experience; FY14 2nd place Best Financial Performance within portfolio; Learn program of the year, Campus Living Villages, USA; Leading quarterly management committee meetings involving the institution’s Vice Presidents for Student Affairs, and, Business Affairs. Along with our accountant, I served as a resource for our corporate partners with business insights, month-end and year-end reconciliations, explanation of variances, audit reporting; assist in ensuring the business relationships with both the financial partner and institutional partner are seamless.

Tampa/St. Petersburg, Florida Area

Served as Director for Housing Operations and Outreach for a system of 5500 bed system of suites, apartments, and traditional style housing. Functions included overseeing departmental assessment, marketing (including web and social media), assignments, summer conferences and intern housing, 24 hour service desks and mail delivery, human resources functions, securing 3000 additional beds in off-campus affiliations with various properties and management companies, and participation in University services.

During my time with Capstone, I served as Regional Manager for five on-campus locations at UMBC, University of Maryland, Baltimore, Queens College (CUNY) and City College of New York (CUNY), and Montclair State University. I supervised five professional property/general managers and oversaw the supervision of their staff. Of the five sites, three were a shared-governance model, and, 2 were turn-key. Along with our accountant, I served as a resource for our corporate and financial partners with business insights, month-end and year-end reconciliations, explanation of variances, and audit reporting. I also assisted in ensuring the business relationships with both the financial partner and institutional partners was seamless. Prior to my 3 years serving as Regional Manager, I served Capstone On-Campus Management as the Director of Housing and Residence Life at Southeastern Louisiana University and General Manager of Walker Avenue Apartments (600 beds on campus) at the University of Maryland, Baltimore, County (UMBC).

George Mason University

Oversaw the implementation of the residence life component for a 4500 bed system housing four-class students in traditional, suite, and apartment style housing at George Mason University in Fairfax, Virginia. Functions included supervision of 4 professional area coordinators, one coordinator for living learning communities, and one assistant director for Conferences and Marketing. Duties also included campus wide after hours response, student conduct eviction appeals, programming, primary liaison to Student Affairs (University Life), and committee participation for Auxiliary Services and Student Affairs etc.

Tempe, Arizona

Oversaw the Residence Life component in the 5000 bed system, supervising 8 professional staff including in-hall professional, and, student conduct professionals.

Philadelphia, Pa

Oversaw the Housing Services component for a 7000+ housing system of undergraduates and graduates in high rise and low rise college houses. Functions included overseeing occupancy transitions for the entire residential system, serving as primary liaison for Security Services, overseeing the supervision of 8 24 hour customer service desks, afterhours facilities and housing services crisis response, etc. Supervised 7 professional staff.

College Park, Maryland

Oversaw two residential areas, South Hill and Leonardtown, comprising over 2000 upper-class residents in suites and apartments. Functions included program oversight, after hours duty for 9500 bed system (tertiary response level), supervision of full time professional and graduate professional staff.

Lubbock, Texas Area

Oversaw the 700 bed Sneed-Bledsoe complex, supervising one professional Assistant Complex Director, one Administrative Assistant, and 12 paraprofessional resident assistants. Responsibilities included student conduct, programming, and other administrative functions.

Tucson, Arizona Area

From 1989-1993 was a graduate Hall Director for the Honors Residence Hall. By 1993, was promoted to full-time professional and oversaw the residence life component of a 500 bed residence hall housing first year students in traditional style units. Responsibilities included, but were not limited to programming, student conduct, after hour crisis response, advising hall council, occupancy transitions, assignments, etc. Also, supervised 16 paraprofessional resident assistants.

Master'S Degree

Bachelor'S Degree