Kyle Rolfson Email & Phone Number

Minneapolis, MN, US

Beaverton, Oregon

Greater Minneapolis-St. Paul Area

• Manage parcel carrier relationships for omnichannel fulfillment operations including direct-to-guest shipments from fulfillment centers, 3PL's, direct vendor shippers, and stores.
• Develop and execute operating plans for omnichannel fulfillment operations.
• Ensure rate shopping and shipping carrier service selection meet guest expectations while optimizing expenses.
• Develop and execute parcel strategies, which correspond to the present and future goals of the organization.
• Develop new strategies to improve expenses and/or guest experience.
• Analyze and create reporting to monitor parcel network to improve service and expenses.

Greater Minneapolis-St. Paul Area

• Manage parcel carrier relationships for omnichannel fulfillment operations including direct-to-guest shipments from fulfillment centers, 3PL's, direct vendor shippers, and stores.
• Develop and execute operating plans for omnichannel fulfillment operations.
• Ensure rate shopping and shipping carrier service selection meet guest expectations while optimizing expenses.
• Develop and execute parcel strategies, which correspond to the present and future goals of the organization.
• Develop new strategies to improve expenses and/or guest experience.
• Analyze and create reporting to monitor parcel network to improve service and expenses.

Greater Minneapolis-St. Paul Area

• Communications liaison with other functions and coordinated initiatives that impacted the package operations.
• Participated in Business Review and Planning meetings, and worked with Division, Hub, Feeder, and Business Package Managers to identify issues and problems impacting achievement of performance and service goals.
• Identified issues that required training or re-training to improve the efficiency and effectiveness of operations.
• Provided and facilitated training to operations management and staff via classroom, conference calls, electronic material, virtual classroom, and on a one-to-one basis to promote learning transfer, ensure training.
• Obtained commitments from impacted management for resolution of action items and conducted follow-up as needed.
• Audited and analyzed internal processes and reports. Utilized work measurement, gap analysis, statistical analysis, discussions with management, and operational visits to identify issues and problems impacting the.

Greater Minneapolis-St. Paul Area

• Prepared materials and facilitated training to Time Study Observers for UPS across the State of Minnesota. Taught the correct processes, procedures and methods for completing time studies.
• Provided certification to Time Study Observers when time study reconciliations were error free and all methods were identified and implemented.
• Coached staff and provided on-going feedback and support to improve performance.
• Managed resources and people processes to ensure the day to day administration of processes and formal procedures.
• Identified opportunities to involve others in new and challenging work assignments and/or rotations that advanced the skills and capabilities of individuals and the organization.
• Worked with operations management to develop an implementation plan after new measurements are installed.

Austin, Minnesota

• Spoke clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies with customers.
• Assessed and met the needs of customers by solving problems or inquiries.
• Handled monetary transactions such as preparing deposits, loan and credit card payments.
• Team player who contributed to individual and team sales goals.
• Interacted positively with difficult or hostile customers.
• Used basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software.

Master Of Business Administration (M.B.A.), General Management & Finance

Bachelor'S Degree, Industrial Engineering & Management

Activities and Societies: Institute of Industrial Engineers (IIE) Treasurer & Fundraising Officer, Residence Hall Government.