E-Commerce Client Manager
Tampa/St. Petersburg, Florida Area
Overseeing marquee accounts.Detailed description:- Maintains, builds, and expands new business opportunities with existing clients by promoting company products and services, while acting as key point of contact.- Supports the Global Account Managers in their efforts to bring on new, large clients. Helps on-board new clients and provide customer service to assigned customer accounts.- Improves customer satisfaction by improving responsiveness and anticipating customer needs.- Facilitates implementation of new services or service enhancements.- Communicates and collaborates with customers, business process stakeholders and managers on shared service offerings.- Consults to analyze needs and identify new services or changes to existing services.- Monitors the execution of the account's plan and take corrective actions. Schedules and conducts account reviews to identify strengths and weaknesses with the deployed solution.- Participates in new product development through market analysis.- Provides market information such as current trends, and application of products in various markets.- Assists in the development of RFP/RFI information.- Ability to understand and communicate ecommerce technologies and integration points within the Bongo systems.- Troubleshoots pre-integration and post-integration applications with clients.